Express mail dhl. DHL DE Post Tracking

DHL - German company for international courier delivery of mail and cargo. It is one of the world's leading logistics companies. Founded September 20, 1969. The initial task was to organize courier postal items between Honolulu and San Francisco. Gradually expanded the geography of transportation. The main direction of work was the organization of courier work between countries, including the states that were part of the Warsaw Pact.

DHL worked with Soviet Union at a time when other Western companies did not have the opportunity to establish business with the countries of the socialist bloc. The company name comes from capital letters the names of the founders are Adrian Dalsey, Larry Hillblom and Robert Lynn. The headquarters is located in Bonn, Germany. Frank Appel is the chairman of the company's board of directors. In 2011, the number of employees was 275,000. Express delivery of mail and cargo occurs in more than 120,000 cities located in 220 countries around the world. DHL Express owns about 76,000 vehicles.

Every day, thousands of people on our planet are faced with the need to transfer something important and urgent to a neighboring city or to another country. And it can't be sent e-mail or send SMS. As a rule, this is something material, on the urgency of delivery of which a profitable deal, the success of an important event, or even a person’s life depends.

For all this, there are express delivery services that, despite the bad weather, despite political environment, despite natural disasters, deliver your message to the addressee within 24 hours.

Recently, DHL Express gave me the opportunity to see firsthand how urgent documents and express shipments go before reaching the recipient, what happens to them after they are picked up by the courier, and how DHL manages to deliver documents to other countries within days...

Every morning, around 9 am, a DHL plane arrives at Sheremetyevo:

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What pleasantly surprised me is that DHL uses our Tu-204 for cargo transportation:

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Every evening, this plane takes all the packages sent from Russia to a sorting center in Germany, and the next morning returns to Moscow with new cargo:

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During the day, he stands at Sheremetyevo, where ground services closely monitor his condition:

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After all the formalities have been met and the authorities have given the go-ahead, the unloading of the aircraft begins:

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All cargoes are packed in containers of a special shape, exactly repeating the fuselage of the aircraft, so that its entire volume can be used:

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Unloading is carried out by the airport:

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First of all, the most urgent documents are unloaded, and they are immediately sent to the customs terminal for release at customs and simultaneous sorting:

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The first batch of containers with the most urgent documents and cargo leaves the plane:

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All correspondence is processed in a special sorting area:

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Documents of Moscow recipients are sorted directly to Sheremetyevo according to delivery routes.

A DHL employee scans the barcode on the shipment, after which the program determines the correct route number:

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Route numbers are displayed on the monitor:

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Each courier has its own territory, which corresponds to a specific route number. After delivery to service centers in Moscow, the courier receives the appropriate bag and delivers it throughout its territory:

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Documents for Russian regions are sorted into floor baskets. Express cargo is imported and exported through Sheremetyevo for the main territory of Russia - from Kaliningrad to Eastern Siberia:

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While urgent documents are being processed, loaders continue to unload the aircraft and bring the following consignments to the customs terminal:

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The floor in the sorting center is designed in such a way that even a heavy pallet with a load can be safely moved along it in any direction:

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DHL determines the prices for delivery, including on the basis of physical or volumetric weight. In order not to take extra money from the client, each parcel is measured and weighed:

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In Moscow, DHL has two large service centers: in the northern and southern parts cities. Depending on the further route across the country, each cargo from Sheremetyevo is transported to one of them. Green bags are used for one service center, yellow bags are used for another:
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I took these photos right after the Bloggers Against Garbage campaign. On the bulletin board of the customs terminal in Sheremetyevo at that time there was a call for the company's employees to take part in the action. Taking this opportunity, I want to express my deep gratitude and appreciation to DHL for their help with the delivery of inventory. As usual in our country, all T-shirts, gloves, trash bags and bandanas were ready at the last moment, and DHL had only 2 days to deliver all this to more than 120 cities in Russia:

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Next to the warehouse, in the office, there are specialists in customs operations involved in the declaration of goods:
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The customs office is located in the same building and is separated by a glass counter:

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As soon as all the documents are collected, the company's employees send an electronic declaration via the Internet, and Required documents they give it to customs, getting up from the table and walking 10 meters to the window:
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The office is decorated in a modern corporate style:

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DHL adheres to electronic document management, that is, as far as possible, all necessary documents are not printed, but sent by e-mail. Also, all garbage is collected separately and sent for recycling:
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To send the goods by DHL, you can call a courier or bring the package to one of the company's service offices in Moscow and other cities:

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DHL Central Office:

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Call center for customer service department. All incoming calls go here:

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According to company standards, every call must be answered within 10 seconds of being received. The level of service is displayed on large monitors hung throughout the hall. The same monitors hang in the management's office:
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Moscow couriers. Here they receive the assignment and print out the accompanying documents:

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Each of them has its own table with the route number, where the items to be delivered are already located:

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Sometimes the entire cargo of the route is placed in a small box:

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However, the express delivery service does not sacrifice speed at the expense of saving gasoline and sends the cargo on each route in a separate vehicle:

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Sorting center or "station" in the north of Moscow:

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The sorting center has a scanner through which all shipments pass. Each shipment is checked for substances and items prohibited for transportation:

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All shipments are carefully measured and weighed:

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Together with the physical cargo, there is a virtual cargo - all information is entered into the IT system immediately after the next stage of processing or delivery. Almost immediately, the status is visible to the client, and detailed information is visible to a DHL employee in any other office in the world:

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From Moscow service centers cargoes are sent to the airports for further delivery to the cities of Russia:

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DHL has three global sorting centers and a fourth is under construction in Shanghai. Investments in infrastructure, in personnel and in operational processes are large-scale, but looking at this business up close, you understand why this is necessary. It seems to be easier - to bring something from A to B, but in reality, as it turned out, so much needs to be observed - to pick it up, check for safety, prepare accompanying documents, book a seat on an airplane, bring it to the airport, load it, sometimes fly half the world, unload , customs clearance and only then deliver safely.

General information about DHL Express

DHL Express is one of the world's leading express delivery companies. It has many differences with postal operators. As a subsidiary, it is subordinate to the Deutsche Post DHL holding. This company has representations in more than 200 countries of the world. Postbank and Deutsche Post (German Post) are other divisions of the holding. The headquarters is located in Germany, Bonn. Since its foundation in 1969 and until the end of the 70s. the post office was very small and local - it delivered correspondence between two cities: from San Francisco to Honolulu and back. The name comes from the first letters of the names of the people who became the founders of the company: A. Dalsey, L. Hillblom, R. Lynn. In the early 90s. Deutsche Post was privatized. It wasn't until 1998 that Deutsche Post began acquiring shares in DHL. In four years, the company bought up all the shares and completely absorbed DHL, turning it into another mail - DHL Express. Local postal operator last years has developed into a strong competitive global logistics company. The DHL brand is shared between DHL Express, DHL Global Mail (direct mail), DHL Freight (land delivery), DHL Global Forwarding (air and sea delivery), DHL Supply Chain (supply chain management).

How DHL Express works

The company strives to provide customers best service. In addition to improving the quality of delivery, the company follows a policy of price loyalty so that customers can easily use the company's services, and the company continues to develop on high level. The company has the right to process documents, pass customs control with payment of taxes and duties, transfer the shipment to another recipient (customs broker or other person with the authority to dispose of the received shipment). Any shipment can be inspected by company employees without notifying the sender and recipient.

invoice

Mandatory for every DHL shipment. It provides information about the delivery point, what is delivered and the method of payment, delivery time, delivery conditions. It is necessary for: identifying the person responsible for the cargo, confirming that the shipment was transferred for shipment, tracking the cargo, passing through customs.

There is a standard tariff - a basic package for processing the shipment, clearance and forwarding. Additional payment is taken for services not included in the tariff. Of these: transportation of certain hazardous products; the company's work to find the addressee if the address was incorrect, incomplete or outdated; for exceeding the size and weight of the shipment., other. Services for the return of the shipment, additional payments, taxes, duties, fees are paid by the sender.

Cargo packaging

Boxes are better suited for goods of various sizes and irregular shapes, and protect against possible deformations. Wooden containers are suitable for heavy items and transportation in a car. Double layer cardboard is a cheaper alternative to wooden containers. Cardboard envelopes go for correspondence and documents. Waterproof and anti-static packaging available. Cloth packaging is not allowed.

Delivery on the same day. It is carried out throughout the country (service area is limited) and is used for urgent delivery. A courier is called to send the goods.

Delivery by a certain time. Implemented throughout the country. Delivery occurs at the appointed time or by the end of the next business day. Below in the table are restrictions for shipments within the country and abroad.

Delivery by a specific date. It is better suited for sending bulky cargo that does not require urgent delivery.
DHL Express limits for domestic and international shipments

Goods that DHL does not ship: drinks containing alcohol, antiques, asbestos, currency, military equipment, as defined by IATA, materials that have combustible and hazardous properties, gems and metals, animals, furs, drugs, firearms and ammunition, dangerous goods, pornography, ivory, property (the carriage of which is prohibited by any law, regulation or statute of any government, local, federal or state level of any country into or through whose territory the carriage is carried out), tobacco raw materials, remains and ashes human origin, jewelry, electrical appliances (electroshock and other equipment designed to create an electric discharge aimed at causing physical harm or injury and capable of temporarily incapacitating). Goods that can be indirectly used as edged weapons (for example, kitchen knives) must be sent by the sender with any document (which is stamped) confirming that the goods being sent are not edged weapons.

Shipping DHL Express

Delivery is carried out all over the world - any correspondence and various cargoes can be delivered to any of more than 120 thousand cities around the world. The shipment is delivered to the addressee on the principle of "to the door". Depending on the country, certain types of delivery are available. In the event that the shipment was not delivered or the sender withdrew the parcel, the company will take all measures for the return shipment. If the sender-receiver refuses to pay for the return services or for a number of other reasons, the company can sell the goods by sending part of the proceeds to the shipper.

Tracking DHL shipments Express

All DHL Express shipments have a ten-character digital track code (this is also the overlay number). You can track the track code on the official website of the company.

Contacts and useful links:

DHL official website: www.dhl.com
DHL on Facebook: www.facebook.com/dhl
Contact Center: www.dhl.com/en/contact_center.html#.U-ITCKOettw
Track shipment: dct.dhl.com/input.jsp?langId=en
Find an office in desired country: www.dhl.com/en/express/shipping/find_dhl_locations.html
Shipment tracking: www.dhl.com/en/express/tracking.html
DHL for Russia: www.dhl.ru/ru/express.html
DHL for Ukraine (in Russian): www.dhl.com.ua/ru.html

DHL Express is one of the leaders in international express delivery. Is structural unit Deutsche Post DHL holding, which is represented in more than 220 countries and territories of the world and is the most international company in the world.

DHL Express delivers mail and cargo both within the countries in which it has a presence and between various countries.

Please note that DHL Express is not a postal operator, so delivery procedures international cargo will be significantly different from the operating procedures of postal operators.

Same way distinctive feature DHL Express is that the shipment is delivered to the addressee at the specified address by a courier to the door.

DHL Prohibited Shipments:

• Alcoholic drinks
• Animals
• Antiques (breakable and/or fragile)
• Asbestos
• Precious metals in bullion
• Currency
• Firearms, including their parts and ammunition
• Hazardous or combustible materials (as defined in IATA Regulations)
• Human remains, including ashes
• Jewelry, precious metals, precious stones
• Narcotics
• Property the transportation of which is prohibited by any law, regulation or statute of any federal, state or local authority authorities of any country from or through which the shipment may be made.
• counterfeit products

Restricted cargoes:

• Antiques and works of art (insured and uninsured) with a value of more than 500,000 euros per item. (In the business case, please include details of packaging to ensure that the product does not move during transit.) – Regardless of the value, if the cargo is insured, customers are required to provide an independent expert estimate of the value in advance.
• Excise stamps and outstanding postage stamps.
• Tobacco raw materials and tobacco products (cigarettes, cigars, cigarillos, smoking and pipe tobacco).
• Dangerous goods. (Consent with the Additional Service Department required.)
• Furs, ivory and products from them.
• Parts, mechanisms firearms, accessories (sight, trigger, bolts and nuts).
• Electroshock equipment, stun guns, stun guns or other items capable of producing an electric discharge for the purpose of harming, injuring or temporarily incapacitating (directly or indirectly intended for these purposes). * Items that can potentially be used as weapons, but this is not their intended purpose (kitchen knives), including decorative items (sabers, swords, etc.) are accepted for shipment without restrictions, but the sender must attach a certificate/certificate/passport (with a seal) stating that the item is not a melee weapon.
• Wrist watch without precious metals, if the cost of one item is more than 5,000 euros, a lot - more than 75,000 euros. * If the estimated value does not exceed the specified limits, then the watch is accepted without restrictions.
• Payment documents in bearer form (activated SIM cards, credit and debit cards that can be used by a third party, bearer checks, unnamed tickets to various events, lottery tickets, traveler's checks, prepaid phone cards, vouchers, tokens, which are the equivalent Money, Money transfers).
• Toy, pneumatic pistols.

Since DHL Express is a freight carrier, size and weight restrictions apply. various conditions applications. You can learn more about weight and volume restrictions in the company's recommendations on this issue (in Russian, .pdf format).

Many foreign online stores, eBay sellers (especially European affiliates) can send a package to your address using the service courier delivery DHL Express (do not confuse with DHL - German Post). However, if the value of such a parcel is more than 200 euros (including shipping), Russian Federation before it is delivered, it will have to go through customs clearance. We will stop on the algorithm of this procedure.

If you, as an individual, receive a parcel in the Russian Federation from abroad through the DHL courier service, then you need to know the following:

1. FROM individuals in the Russian Federation, the delivery service DHL to this moment does not work, but an exception is made for some foreign online stores, such as, for example, Shopbop.com , Gilt.com , Amazon.com , MYHABIT.com .
2. The duty-free limit for citizens of the Russian Federation does not change depending on the delivery service and is 1000 euros.
3. If the customs value of a parcel received via DHL is less than 200 euros, then it is usually immediately handed over to the recipient without any additional documents. However, especially in the regions, they require the processing of parcels with a value of up to 200 euros.
4. If the customs value of the postal item, minus delivery, exceeds 200 euros, it will require customs clearance. It can be produced, both independently and for a fee, with the help of a customs broker (in Moscow, this service will cost approximately 600 rubles. If you decide to use the services of a broker, then upon receipt it is enough to transfer the required amount to the courier, no additional documents are required.).

Below, we have compiled a brief algorithm of actions that you will have to take if the cost of a parcel received via DHL is more than 200 euros and you want to carry out customs clearance yourself.

1. As soon as the package arrives at your regional office DHL and its cost is more than 200 euros, an agent of the company contacts you (usually by phone), informs about this fact and that it is necessary to carry out customs clearance either independently or through a broker (as a rule, the latter is advised).
2. If you have indicated that you will resolve the issue yourself, he will offer to send an application form by fax or e-mail, which must be completed.
3. In addition to a detailed application (2 copies, sample, for Moscow), you may need the following documents:
   1. Original and copy of civil passport (all pages with photos and registration address).
   2. An official statement of transactions on a payment card from a bank with a seal, where you can identify the payment confirming the cost of the parcel. Sometimes it is enough to independently print out online banking pages or transactions in Paypal (where this operation is available). Please note that in the card statement, the funds for the operation you are looking for should not be blocked, but withdrawn.
   3. A copy of the front side of the payment card (it is desirable to have its original with you).
   4. Copy of order confirmation. This may be a letter (printout), which usually comes by e-mail when the order is made (or sent). If these letters are not present - print a screenshot of the page of the online store, where there is information about the order. At this point, it is better to collect everything that is available.
4. After calling the DHL agent in advance and specifying his work schedule (usually weekdays from 9 am to 4 pm plus a lunch break), you yourself bring the completed application and copies of documents to the DHL office (in Moscow, this is usually 8 March street, house 14, addresses and telephone numbers other branches are available on the DHL website).
5. The registration procedure takes in different ways, depending on the agent: from 20 minutes to an hour.
6. After everything required documents issued (fee, if necessary paid), you negotiate with the agent the date of delivery of the parcel (usually the next day the courier brings it to the specified address). In some regions, they offer to pick up the parcel immediately, on their own.

Now some more useful information:

• As soon as DHL representatives contacted you, find out the cost of brokerage services and if you are going to carry out customs clearance yourself, clearly and unequivocally inform about it. Brokerage services are often imposed, and very persistently.
• Remember that DHL stores the parcel for free only for the first three days, then for another week (531 rubles for the whole time). Weekend and holidays are also taken into account. After this time, the parcel can be sent back.
• In different regions of the Russian Federation, the amounts charged for processing and storing a parcel vary, as does the entire procedure. In some places they just ask you to come to the office to sign documents, in some places they will make you sweat.

List of companies and stores that DHL works with when sending orders to the Russian Federation:

• NET-A-PORTER.COM UK/US
• OUTNET UK/US
• AMAZON US/CA
• Jimmy Choo UK
• ACCESS USA
• DSNR (Fulfillment Center) IL
• Global Fine Arts/Fulfillment center US
• ESCADA (only for Vladivostok)
• ShopBop.com US
• Fred Perry UK
• MR PORTER UK
• BROWNS UK
• FiftyOne US
• Mountoberon BE
• MYHABIT
• Matchesfashion UK
• Loropiana IT
• Schoolwear International UK
• Herring Shoes UK
• CreateSpace US
• G&BNEGOZIOnline IT
• Luisaviaroma IT
• Fashionis IT
• Antonioli IT
• Getwear.com IN
• Braccialini.it IT
• Three Floor Fashion UK

A PAID registered letter was sent from Germany to Moscow on November 30, 2018, they made a mistake with the number of the phone number. On December 3, 2018, I fixed everything through the operator, I called, they answered that I was not at home, although I even go to the toilet with my phone. In general, today is 12/5/2018, I'm still waiting. I will never use their service again.

I sent the documents, taking into account that the documents would arrive to the addressee on 02.04 (this date was assured to me by two specialists of the company), but, alas, today, on 03.04, the documents did not reach the addressee. So the company told me that at best they will arrive tomorrow 04.04, and the site says the expected delivery date is 05.04. For the money that I paid for a weight of less than 0.5 in the amount of 5250, I was just furious, because other companies offered me delivery for 2,000 before 05.04. Don't use this company, it's a scam and rip off money. One negative.

I ordered the delivery of goods by parcel via DHL to Moscow on 11/25/2017. I fell for the fact that I used to send mail and everything worked like clockwork. 11/30/2017 should have brought the parcel. But they didn't bring it. Nobody from DHL called back that there would be no parcel today. Having called DHL, I found out that there would be no delivery today, because the parcel was not given to the courier. Postponed delivery to 12/02/2017. I called on 12/02/2017 to find out when the delivery would be - again they were delighted, there would be no delivery, because they did not give the parcel to the courier. When it will be...

I will never contact DHL again myself and will do my best to warn people that the main goal of this company is to get an order at any cost, no matter what. Sent to my sister Wedding Dress to Germany, starting from the timing of the receipt of the parcel and the cost of this shipment, all the information was unreliable. Delivery times were increased by 2 times, although the employee said about the timing himself, we didn’t even ask, we, in turn, warned the recipient about this, he specifically ...

Placed an order for the delivery of cargo to St. Petersburg. They agreed that the parcel will be taken until 12 noon. It turned out that you need to wait from 8 in the morning until the courier deigns to arrive. The couriers have their own route and when they arrive, only God knows. For the money that the service takes for delivery, couriers should arrive within a REASONABLE TIME, and not keep themselves waiting for 4-6 hours.

Attention to all legal entities - inform all your foreign partners never to send you Christmas gifts by DHL, because the employees of this company take advantage of the legal illiteracy of citizens and extort money under the guise of customs duties, duties, fees, brokerage services, declarations of conformity for already paid to legal entities present. All of the above fees are charged only for the commercial import of goods into the territory of the Russian Federation. DHL employees charge for shipping from overseas...

They appointed a delivery date (11/21/2014), in the time period from 9 to 18. During this time, I called three times, clarified whether to expect delivery today, to which I received the answer that “Yes, yes, everything will be brought to you today, it is possible that only late, and will bring after 18:00". Having spent the whole day waiting, not receiving a single call from the courier, I saw such a column on the tracking page - "The recipient refused delivery", although he did not make any refusals, given that he did not even call the courier. Disgusting...

We were sent documents by DHL courier service, they said they would come within 5 days from neighboring countries, but the documents arrived in a day. Well done, friendly service. Let it be expensive, but it is reliable and fast!

08/24/2014 I ordered a musical toy for a child in the mytoys online store. According to the promotion, delivery from DHL global mail was free, although another DHL company Express delivery included in the price of the goods. But now is not about that. 25.08 they call me from the courier DHL services and they say that my order will be delivered on August 26 from 10.00 to 18.00. At the indicated time, the goods were not delivered, accusing me of allegedly turning on my phone and the courier could not get through to me and that I allegedly refused this order altogether ...