How to make a refund to the buyer. If with VAT. Step-by-step instructions - how to return funds by bank transfer

20.09.2019

The buyer has the opportunity to refuse the goods that he bought if he is dissatisfied with the purchase. This situation may arise if the product does not fit in size, color, has any flaws. In this case, the seller has a need to return the money received for the sold products. Money is returned to the buyer by bank transfer when purchasing goods by using an electronic wallet, when paying with a bank card, when making a postal transfer.

Rules for returning goods purchased by bank transfer

Refunds to the buyer are carried out upon presentation of:

goods with saved physical properties, labeled, unused, in undamaged packaging;
warranty card (if any);
identity document (passport, driver's license);
a check or other document punched at the checkout, capable of confirming the purchase of goods in a particular place and its full payment (in the absence of a fiscal document, the purchase of goods can be confirmed by a witness, in chain stores the check can be printed again, since they are stored in the database);
refund requests.

The return of funds deposited to the store account using a cashless payment is not possible by issuing cash from the cash desk.

To return goods by bank transfer, you must draw up an application in free form or according to the sample indicated by the store.

The seller must draw up an act for the return of goods, which also does not have an approved form, but when issuing it, it is necessary to indicate a number of required details:

short description the product for which the return is being made;
buyer's passport data;
the amount to be returned;
detailed reason for the refusal to purchase.

The act prepared and completed by the parties is drawn up in two copies.

Refund deadline

The legislation establishes a 10-day period for the return of the buyer's money for cashless payments from the date of application. If the return is for a defective item, given term increases to 14 days.

The seller sends a payment order to the bank for a refund by bank transfer. Within 3 working days, a bank employee is obliged to register a payment order, check its authenticity and send it for execution. Subsequently, the period for the return of funds to the card depends on the efficiency of the particular bank. Commercial banks return the money faster than the state. In any case, this period may not exceed the statutory 30 days.

The buyer has the right to receive a penalty in the amount of 1 percent of the amount to be returned if the seller violates the terms for the return of funds.

Conditions for refusal to return goods purchased by bank transfer

The seller has the right to refuse a refund under the following circumstances:

the buyer is trying to return the food product of good quality;
products that are included in the list of exceptions for goods that cannot be exchanged or returned (various medical drug, personal hygiene items, furniture, jewelry, etc.; the list was approved by Decree of the Government of the Russian Federation of January 19, 1998 N 55);
the 14-day period has expired, allowing you to exchange or return the goods, or the warranty period for returning goods of inadequate quality.

Is it possible to withdraw cash from the cashier?

A legitimate question arises. Why is it impossible to return money to the buyer from the cash register?

The documents establishing this rule are approved by the tax and other government bodies. So, the Federal Tax Service of Russia for the city of Moscow issued a Letter dated September 15, 2008 No. 22-12 / 087134, explaining the procedure for returning funds for cashless payments.

The issuance of money from the cash desk is interpreted by the tax authorities as their illegal cashing out, for which significant fines are established by law.

Features of the return of goods purchased in the online store

AT recent times Internet trading has become widespread. Return of products purchased in this way is also possible. However, there are several features.

The current legislation regulates the right of the buyer to refuse the goods purchased on the website before its transfer, in addition, 7 days are given to refuse the product after its transfer without explanation. A rule has been established for providing the consumer with a written reminder of the right to return the goods within the specified period. In the absence of a memo, the period is 3 months.

When returning goods purchased by bank transfer, the money is returned by transferring them to the buyer's account.

The main concepts include the following:

cashless payments;
correspondent accounts;
credit institutions;
electronic documents on paper;
electronic payment documents;
payment order;
personal account;
unpaid invoice.

The term cashless payment means the procedure for paying for goods or any service using an electronic payment facility. It can be a bank card or something similar, similar. It's worth checking out all possible nuances KKM Control - cash register. In this case, a special terminal for receiving cards is meant. It has a fiscal memory Correspondent account This is an account that is opened in a credit institution to perform various monetary transactions.

Return of funds to the buyer by bank transfer

The sale of goods is reflected 51 62 The purchase is paid for 90 41 The cost of the goods sold is written off 41 90 The cost of the returned goods is restored 76 90 The decrease in revenue is reflected 51 76 The amount of payment for the goods is returned If the company applies common system, you will still have to reverse the accrued VAT with adjustment invoices. Dt Kt Operation content 90 68 VAT accrued upon sale 68 90 VAT reversed due to return

funds are returned by bank transfer within 10 days;
when paying in cash - within 3 days.
returns for defective goods are made within 2 weeks.

If the seller delays the payment of funds for any reason, the buyer has the right to demand a penalty.

The procedure for the return of funds to the buyer by bank transfer

The conclusion of this agreement is confirmed by any fiscal document (cheque or receipt) issued by the seller, indicating payment. If the purchase is made by a legal entity from a supplier that has registered its business, then a supply agreement is concluded that regulates the procedure for mutual settlements.
The seller must return the money under the following circumstances:

In the event that the buyer refuses a purchase that does not suit him in color, size or any other physical characteristic. He has the right to return the purchased non-food product to the store within 14 days from the date of purchase.
The store is obliged to accept the returned item only if its packaging is not broken, all seals and labels are in place. Moreover, the seller has the primary right to offer another similar item for replacement.

3 main rules for the return of funds by bank transfer

What are the refund periods for bank card buyer when returning the goods? Official clarification of the Central Bank of the Russian Federation dated September 28, 2009 No. 34-OR: “The seller ... is not entitled to spend the cash received at his cash desk to pay the buyer for the returned goods purchased earlier in a cashless manner.” Making product returns is much easier using automated workplace cashier service MySklad.

Important Easy search by amount, date, cashier and position, automatic recalculation of revenue. Return of money to the buyer by bank transfer and cash, as well as with mixed payment.
If a product is returned that was paid for with a bank card or partially in cash, the system sets a limit for refunds for cash and non-cash payments, which allows you to carry out transactions in accordance with the law and at the same time significantly save the seller's time.

Rules for the return of funds by bank transfer

Attention The registration algorithm itself is as follows: An application for a return is drawn up in any form by the buyer himself, it must contain the following passport data; reason return of goods;amount of money to be returned cash receipt;sales receipt It is important to remember that an unlawful refusal to return money threatens with serious liability. In this case, the absence of a check is not a basis for refusal.

Important

The client has the right to provide other evidence that the purchase itself took place. Terms of return of funds to the buyer Proper quality Quality goods are non-refundable legal entity another business entity.

What are the terms for the return of funds between legal entities

How to issue a return from the buyer The buyer is not required to present a receipt for the goods, he can prove the purchase by witness testimony (Article 493 of the Civil Code of the Russian Federation). True, in this case, the case may go to court. The rest of the return conditions are more or less known to everyone.

Attention

The purchase that was brought back to the store must have its presentation and consumer properties, the thing must be new and never used, have seals and factory labels. Documents for the return of goods from the buyer And now about the main subtleties.

The procedure for returning goods from the buyer differs depending on when the item is returned to the store - on the day of purchase, that is, before the closing of the cash register, or on another day. Let's consider both cases. Return of funds to the buyer on the day of purchase If the visitor who bought the goods from you changed his mind immediately after that, then the procedure for the return of money is as follows.

Return of goods by bank transfer

The buyer has the opportunity to exchange or refuse the purchased goods if he is dissatisfied with the purchase. In this case, it becomes necessary to return to him the money received for the sold products. The buyer has the right to demand a refund both for the goods already received and before they are received. You will have to pay with it both when receiving cash, and when paying through a bank card or current account. The content of the article

When does such a need arise?
What needs to be provided to the buyer?
Step by step procedure
Documentation
Reflection in accounting
Return period

When does such a need arise? If a purchase is made individual through the object retail, then the contract of sale is public.
On Consumer Protection") If for some reason the seller, in the absence of legal grounds, refuses to pay the specific case amount, the buyer may demand a penalty. Its value is 1% per day for each day of delay. This moment is covered in Article No. 26 of the Civil Code of the Russian Federation. The only difficulty is that it will be possible to recover such a penalty only in court.

Sometimes sellers believe without any reason that in question exactly about 3-10 banking days. This is not true, because this moment not specified in legal documents.

That is why the buyer has the right to demand compliance with the deadlines established by law. Reflection by postings The process of returning cashless funds must necessarily be reflected in the appropriate way in the postings.

Conditions for refusing to return goods purchased by bank transfer The Seller has the right to refuse to return money under the following circumstances:

the buyer is trying to return the food product of good quality;
products included in the list of exceptions for goods that cannot be exchanged or returned (various medical preparations, personal hygiene items, furniture, jewelry, etc.; the list is approved by Decree of the Government of the Russian Federation of 19.01.1998 N 55) are declared for return;
the 14-day period has expired, allowing you to exchange or return the goods, or the warranty period for returning goods of inadequate quality.

Is it possible to withdraw cash from the cash desk? A natural question arises.
From the date of purchase, no more than 2 weeks should pass, the day of purchase is not included in the calculation of this period.

Make sure the buyer has the right to return the product.

cash machine

If the product does not suit the buyer, he has the right to exchange or return it to the store within 14 days, not counting the day of purchase. And almost all buyers are well aware of this - the law protects them very well in such a situation. But it is not necessary for store visitors to understand the nuances of documenting the return of goods - this is the concern of sellers. And to answer, if something is wrong, also to them. In our article, we will tell how to get a refund from a buyer, in all the details that entrepreneurs in the field of retail and distance selling, as well as cashiers and sellers need to know.

You will need to fill out several documents: for example, TORG-12 and KM-3. And the buyer can ask you for a return application form. All the necessary samples and blank forms are available in My Warehouse: they can be printed or filled out online. and try it now: it's free!

Return conditions

The right of the buyer to return the goods is regulated by two Russian laws: "On Protection of Consumer Rights" (Article 25) and the Civil Code (Article 502). Few people know that in these documents, first of all, it is not about the return, but about the exchange of goods for one that would suit the buyer. Only in the event that the store does not have a similar product of a different color, style, size or configuration, the seller is obliged to return the money. At the same time, by mutual agreement, the exchange can be provided later, when a suitable product appears on sale. If such an agreement is reached, the seller must immediately inform the buyer of the availability of a suitable product.

However, practice shows that most often sellers return money for goods, and the buyer himself expects this. The money must be returned within three calendar days. The buyer is refunded an amount equal to the price of the goods on the day of sale.

There is another nuance in the conditions of return, which few people know about. The buyer is not required to present a receipt for the goods, he can prove the purchase by witness testimony (Article 493 of the Civil Code of the Russian Federation). True, in this case, the case may go to court.

The rest of the return conditions are more or less known to everyone. The purchase that was brought back to the store must have its presentation and consumer properties, the thing must be new and never used, have seals and factory labels.

Documents for the return of goods from the buyer

And now about the main subtleties. The procedure for returning goods from the buyer differs depending on when the item is returned to the store - on the day of purchase, that is, before the closing of the cash register, or on another day. Let's consider both cases.

Refund to the buyer on the day of purchase

If the visitor who bought the product from you changed his mind immediately after that, then the refund procedure is as follows. The buyer presents a cash or sales receipt, or other document confirming payment. In the event that the receipts are not preserved, he, as mentioned above, can refer to witness statements confirming the fact of the purchase.

How to issue a return of goods from the buyer in this case? It is necessary to fill out an invoice, for example, in the form TORG-13. In this case, in the column "Sender" the data of the buyer are indicated, and in the column "Recipient" - the data of the seller organization. The document is drawn up in two copies. It is signed by the seller and the buyer. For the seller, the invoice is the basis for corrective entries, and for the buyer - for a refund (or for the exchange of goods for a similar one, if an exchange is made). You can download the TORG-13 form for free on our website.

The money must be paid to the buyer from the same operating cash desk in which the check for the purchase of the returned goods was punched. Moreover, you need to give them before the shift is closed and the Z-report is taken. When closing the shift, you will need to draw up an act on the return of funds in the unified form KM-3. On our website you can download the form and a sample of filling out the KM-3 act for free.

The amount that was paid to the buyer, the cashier at the end of the shift indicates in the journal of the cashier-operator. It must also be reflected in the certificate-report of the cashier-operator. If there are several cashiers, then the senior cashier must, along with other data, indicate the amount of returns to customers in a summary report for all cash desks.

So, once again about the documents for the return of goods from the buyer on the day of purchase. The client brings a check, the seller draws up an invoice for the returned goods, for example, in the form of TORG-13, and an act KM-3.

Refunds to the buyer not on the day of purchase

Such situations happen more often. After all, the fact that the product does not fit, the buyer, as a rule, is already convinced when he returns home, when he will properly examine and check it.

What are the rules for returning money to the buyer in this case?

He must write an application for a refund. The application form is arbitrary, but it must indicate the full name of the buyer, the name of the goods in accordance with his passport or document confirming the payment for the goods, the reason for which the goods are returned, as well as the requirement to replace the purchase or return the money for it. The application form and sample for the return of goods can be downloaded on our website.

In addition, the buyer presents a check and a passport.

Just as in the first case, it is necessary to draw up an invoice, which is signed by both the seller and the client.

Refunds to the buyer must be made within three days after the request.

Please note: if you have several cash desks, then the money in this case should be returned not from the operating room, but from the main cash desk of the organization. At the same time, it is not necessary to draw up an act KM-3 on the return of money - the money is issued according to a cash order on the basis of the buyer's passport. After that, the cashier fixes cash settlement in the cash book. The form of an expense order can also be downloaded free of charge on our website, instructions for filling it out are also published there.

Once again, we list the documents for the return of goods from the buyer not on the day of purchase. The client requires a check, passport and application. The seller fills out an invoice for the returned goods, for example, in the TORG-13 form, signs it with the buyer and issues money according to a cash order.

Refund to the buyer from the cash desk and by bank transfer

Nowadays, when everything more people pay for purchases using bank cards or split the payment into cash and non-cash, of course, the seller will face the question of how to return the money if the visitor brings the goods back.

Here the rules are as follows. If the purchase was paid in cash, then the money can be returned to the buyer both from the cashier and from the current account. In the latter case, a statement is required from the client stating that he is asking for a refund to the buyer on a bank card. In the application, he must indicate the details of his account.

The return of funds to the buyer by bank transfer becomes mandatory if the purchase itself was paid by card. Money must be returned only to the card. This is stated in clause 3 of the Official Clarification of the Central Bank of the Russian Federation dated September 28, 2009 No. 34-OR: “The seller ... is not entitled to spend the cash received at his cash desk to pay the buyer for the returned goods purchased earlier in a cashless manner.”

It is much easier to issue returns of goods using the automated workplace of the cashier of the MySklad service. Easy search by amount, date, cashier and position, automatic recalculation of revenue. Return of money to the buyer by bank transfer and cash, as well as with mixed payment. If a product is returned that was paid for with a bank card or partially in cash, the system sets a limit for refunds for cash and non-cash payments, which allows you to carry out transactions in accordance with the law and at the same time significantly save the seller's time.

Returns in online stores

If the trade takes place remotely, and it is this concept that can characterize the work of online stores, then the rules for returning goods and money for goods are different. They are described in the 26th article of the Consumer Protection Law. Information on the procedure and terms for returning the goods must be provided to the buyer in writing at the time of delivery. Written instructions must include the following items:

the address where you can return the goods,
operating hours of the seller company,
maximum return period,
a warning that the goods must have a marketable appearance and consumer properties, as well as documents that confirm the conclusion sales contracts,
term and procedure for the return of money for the goods.

At the same time, at any time before the transfer, the consumer has the right to refuse the goods, and after it has taken place - within 7 days, even without explaining the reason. This period is extended to 3 months if, when transferring the goods, the buyer was not provided with information on the procedure and terms of return.

Return of goods is possible while maintaining the presentation of the purchase and its consumer properties. The buyer can present a document that proves the fact of the purchase, but in the absence of it, the buyer should be able to refer to other evidence of the purchase (probably also testimonies).

The seller has the right to deduct the cost of shipping the goods from the amount returned. The maximum refund period for the buyer is 10 days from the date of the claim.

The buyer can get his money back not only in cash or on a card, but also on an Internet wallet, QIWI wallet or postal order. To do this, he must write an appropriate application for a refund to the buyer by bank transfer, indicating the details.

Liability for violation

Of course, incorrect registration of the return of goods is fraught with sanctions. Such cases are considered as non-compliance with the procedure for working with cash, this is Article 15.1 of the Code of Administrative Offenses of the Russian Federation. In this case, the fine for officials will be from 4,000 to 5,000 rubles, and for an organization - ten times more, from 40,000 to 50,000 rubles.

When an item cannot be returned

Items prohibited for return and exchange are listed in the Rules of Sale certain types goods and in the List of non-food products approved by Decree of the Government of the Russian Federation of January 19, 1998 No. 55. These are:

goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, instruments and equipment, oral hygiene products, spectacle lenses, child care items), medications;
personal hygiene items (toothbrushes, combs, hair clips, hair curlers, wigs, hairpieces and other similar products);
perfumery and cosmetic products;
textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods from non-woven materials such as fabrics - ribbons, braid, lace and others);
cable products (wires, cords, cables);
construction and finishing materials; (linoleum, film, carpeting and others) and other goods sold per meter;
garments and knitwear (sewing and knitted underwear, hosiery);
articles and materials in contact with food polymer materials, including for single use (tableware and tableware and kitchen utensils, containers and packaging materials for storage and transportation of food products);
household chemicals, pesticides and agrochemicals;
household furniture (furniture sets and sets);
jewelry and other products made of precious metals and (or) precious stones, faceted gems;
automobiles and motorbike goods, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure boats and other watercraft household purpose;
technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; household electrical machines and devices; household radio-electronic equipment; household computing and duplicating equipment; photo and film equipment; telephone sets and fax equipment; electric musical instruments; household gas equipment and devices);
civilian weapons, the main parts of civil and official firearms, cartridges for it;
animals and plants;
non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet publications, calendars, booklets, publications reproduced on technical media).

Note that this list does not apply to distance selling, including online stores. The only thing that cannot be returned to such a store is a custom-made product if it is in good condition.

The procedure for returning goods by bank transfer is regulated by clause 1 of Art. 524 GK Russian Federation. The documentary act says that the seller needs to provide a check (commodity or fiscal) and confirmation of payment for the purchase. This can be a bank statement or data from the bank's online application. The seller returns the cost of a commodity unit by transferring it to a bank card or bank account.

The nuances of the operation

A person-buyer can receive money for damaged products only on a card or bank account. The withdrawal of cash according to the letter of the UMNS of Russia No. 29-12 is considered as cashing out the card. In the case when a refund is needed to the buyer by bank transfer, but in the form of real money, the operation is performed under an acquiring agreement. The payment is regulated by the letter of the Federal Tax Service No. 22-12.

According to clause 21 of the Rules for the sale of goods by remote means, the buyer has 7 days from the date of purchase to exchange or return defective products. If the money is not received on his card on time, the seller is obliged to pay a penalty. The amount of compensation is determined at 1% per day of the amount paid for the goods.

Reasons for a cashless return of a purchase

The reasons for the return of funds by bank transfer are regulated by Art. 25 of the Consumer Rights Act. You can request payment for:

products that cannot be used due to a defect;
products with characteristics that are not suitable for the buyer (color, size or style) - if there is a cash receipt and the proper presentation of the products;
a product that does not match the information about it.

Based on Article 12 of Law No. 2300-1, money is returned for products whose defects appeared during operation. Their presence is taken into account when not providing complete information when making a purchase.

Documents from the buyer

Making a refund to the card when returning the goods will require the buyer to comply with the following conditions:

products in a marketable condition (without defects, in original packaging);
receipt of payment, cashier's check and coupon-guarantee;
identity card - driver's or internal passport of the Russian Federation;
application in any form.

It is not possible to return products from the range of personal care products, a number of products and technically complex products. Belonging to the latter is determined by the seller. The buyer needs to find out if the product is in the category of technically difficult.

Seller's actions

The seller in the process of returning the goods by bank transfer must make sure that the buyer's information is correct. It works like this:

Specifies the period when the item was purchased. Payment must be returned within 10 days.
Makes sure the purchase does not involve food, toys, or medication.
Checks the integrity of the packaging, the product itself.

It is within the competence of the seller to offer the second party an alternative - a different color, a similar model from another manufacturer with recalculation of payment. For low-quality products, money is returned within 14 days.

Documentation for cashless return

The operation of returning money to the card when returning goods is performed if there is a receipt or other document confirming payment. The seller needs to draw up an act that indicates:

title, Full description, specifications products;
purchase price;
serial number of the receipt in the store database;
reason for returning the product;
real date.

The document is drawn up in duplicate - the version with the fiscal receipt remains with the seller. He draws up a payment receipt for a return to a banking institution and sends it along with the buyer's claim. In the presence of a marriage of a commodity unit, an act of inadequate quality is issued. For corporate buyers non-cash funds are returned according to the unified form TORG-2.

The legislative framework of the Russian Federation does not clearly define the terms for the return of goods - calendar or business days. The buyer is entitled in terms of the Consumer Protection Law, so non-cash funds are transferred after a set number of calendar days.

It is not always possible to correctly evaluate all the qualities of the purchased product when buying.. In addition, some defects are revealed only after a certain period of operation. In this regard, there is a need to return goods purchased, including with the help of a cashless payment. This article will discuss the features of this procedure.

It should be noted that the delivery of already paid goods to the store is possible both before and after receiving it. The decision to take such action may be based on various grounds, including:

improper quality of the goods, which was discovered after the payment was made. In this case, it is possible to return the purchase only during the warranty period;
non-compliance of goods with certain requirements of the buyer(size, style, color, etc.). By law, the delivery of goods in this situation must be made no later than 14 days from the day following the date of purchase. But the seller organization has the right to extend this period. However, there are some restrictions, which the seller, as a rule, warns about in advance. Thus, goods belonging to the category of personal hygiene, food, medicines and some others are not subject to exchange and return;
the impossibility of fulfilling the obligation under the supply contract on the part of the seller, if a legal entity or individual entrepreneur payment has already been made under this contract.

What documents do I need to provide for a refund?

The standard list of documents required for this operation includes:

application for a refund;
identity document;
purchase item;
warranty card, if the reason for the delivery of the goods is its inadequate quality;
proof of payment (cheque).

If you do not have any experience in running your own business, then you can open a franchise business. All about the Expedition franchise.

It should be noted that the return of goods in the absence of defects in it is possible only on the condition that the buyer has not damaged the packaging and has not removed the labels or seals. The exception is situations where inspection of the goods is not possible without opening the package.

In addition, delivery of the purchase to the store is also allowed in the absence of a receipt, if payment for the goods can be confirmed in another way (for example, using witness testimony or video recordings). As a rule, sellers can identify their goods by marking, stamp on the price tag, etc.

The procedure for returning funds to the card

It is advisable to consider the procedure for returning funds to the buyer on a card or account in several stages:

First of all, the seller is obliged to make sure that all the conditions for accepting the goods are met: term; integrity of packaging, labels; product category.
It is the responsibility of the seller to offer the buyer to exchange the product for another, but similar product before issuing a return.
If there is no similar product in stock on the day the return is processed, the seller must refund the money.

It should be noted that the return of funds deposited to the account of the store using a cashless payment is not possible by issuing cash from the cash desk.

To do this, you must send a payment order to the bank, which will subsequently transfer the funds to the buyer's account.

Documents to be issued upon return

To make a return, you need to issue a number of documents. Among them:

application for the return of funds transferred by bank transfer. The application is made by the buyer on the form issued by the seller, or according to the proposed form;
act of return of goods in two copies. One of them, along with the check, remains with the seller, the second is transferred to the buyer;
a payment order to the bank on whose account the funds are located;
buyer's claim if the purchase does not meet quality standards;
an act of non-conformity of the quality of the goods, drawn up by the seller.

How to reflect the return of goods in accounting?

The act of returning the goods with a check attached to it is transferred to the accounting department. Specialists of this department are obliged to carry out accounting of this transaction in order to ensure correct taxation.

Accounting is carried out using special entries established in the Order of the Ministry of Finance of the Russian Federation of October 31, 2000 No. 94n.

Terms of return of funds to the buyer by bank transfer

The money paid for the goods using a non-cash payment must be returned within 10 days from the date of execution of this operation. If the cause of the act lies in the presence of defects, then returns must be made within 14 days. The increase in the period is due to the need to check the quality of the goods.

The store bears the cost of transferring funds to the buyer.

In the event that the seller has not fulfilled its obligation to transfer funds, a civil claim may be brought against it. If there is a court decision on such a claim in favor of the buyer, a penalty of 1% will be charged from the store for each day of delay.

When hiring a new employee, you must draw up an order. and instructions on how to fill it out can be found at the link.

The penalty is also collected when the delay occurred through no fault of the seller. However, in this case, the store is endowed with the right to demand a return claim against the guilty person (for example, a bank).

In addition, the seller may be held administratively liable under Art. 4.5 of the Code of Administrative Offenses. However, the period during which this is possible is limited to two months from the date of the administrative offense.

Features of the return of funds by online stores

Interaction with online stores is carried out, as a rule, only in the form of cashless payments. However, the possibility of returning goods with such a purchase is significantly more difficult due to the virtuality of the outlet.

In order to protect the rights of consumers, the seller in this case is obliged to inform the buyer about:

the legal address of the store;
terms for filing claims regarding the quality of the goods;
period for the return of the purchase;
the mode of operation of the organization;
the need to maintain the integrity of packaging and labels.

The legal position of online stores regarding the return of purchases is much worse than that of other outlets. The fact is that the buyer is entitled to refuse the goods before its transfer, as well as after within 7 days, without explaining the reasons for such a decision.

Moreover, if the seller did not provide the consumer with information about the period and procedure for returning goods, then such a period is extended to three months.

Money for the purchase can be returned to the buyer not only to a bank account, but also to an electronic wallet at the request of the consumer. To do this, he just needs to indicate the details of the wallet in the return statement.

Looking for a way to earn money online? There are ways to make money on the Internet without cheating and investing at home.

Nonetheless, the seller has the right to deduct the cost of shipping the purchase from the amount returned if they were paid by him.

Thus, the scope of consumer protection in retail is quite broad. However, many are still in the dark about the possibility of returning the goods even if there are no defects.

It is only important to comply with the conditions for the return of such a purchase. In case of non-fulfillment of the obligation to return funds for the delivered goods, trade Organization can be brought to administrative and property liability.

How to properly issue a refund to the buyer in 1C, see this video: