Rostelecom round-the-clock line. Rostelecom Help Desk

12.10.2019

Do you have a problem using the service? Difficulties with the communication provider's equipment? Tender reference Information? Help and technical support for Rostelecom users is provided by the hotline of the telecom operator. The service greatly simplifies feedback and promptly solves the problems of the company's customers.

Rostelecom hotline phone

Rostelecom is a client-oriented company, which is why, in addition to the all-Russian number hotline 8 800 100 08 00, there are other services in different regions of the Russian Federation. For example, to solve problems with communication services for residents of Moscow and the Moscow region, the number 8 495 727 49 77 is used. To conclude an agreement or select a tariff plan, users dial the phone number 8 800 100 25 25.

Free hotline Rostelecom

Comprehensive customer service of Rostelecom on the main and additional hotline phones is provided free of charge anywhere in Russia. For convenience individual entrepreneurs and business owners introduced its own free Hotline at 8 800 200 30 00. Subscribers receive services on all services of the company around the clock.

Hotline for individuals

Call center operators receive each subscriber's call, the waiting time for a specialist's response usually does not exceed one minute. The company's clients are consulted on services and current tariffs; to conclude a service agreement, specialists help to contact the direction manager. At the Hotline number, employees accept claims and complaints from subscribers for consideration.

Line for general questions.

By calling the number 8 800 10 008 00, the subscriber will be able to receive a statement on payments for communication services for the past month or the entire connection period. In addition, customers will receive advice on new services and current tariffs of the company.

Connection questions.

To connect the communication services of Rostelecom, users do not have to visit the operator's office. And just call the single number of the Hotline and leave a request. Employees will transfer the call to the manager responsible for signing the contract. After that, the subscriber will be able to fully use communication services, change the tariff and connect new services.

Technical support.

To solve problems with Rostelecom equipment, a call to the Hotline or to an additional telephone number of the telecom operator will allow. The reason for the call is also the lack of an Internet connection or a slow data transfer rate. If you find errors with the calculation of the monthly fee, we also recommend calling the operators of the contact center.

Hotline for legal entities

Individual entrepreneurs and legal entities Moscow, to solve problems with connection, use a single number 8 499 999 82 83. For subscribers of other regions of Russia, there is their own phone number to solve the difficulties that arise when using communication services:

Connectivity issues.

The organization of uninterrupted telephone communication for business is the most important component of the future success of a company or individual entrepreneur. Therefore, our customers resolve all connection issues promptly through the Hotline.

Business Online support.

Efficient and fast resolution of communication service problems is a guarantee of further promotion of your business. Rostelecom created professional service support. Clients just need to contact a single number and solve the burning issue without too much waiting. At serious problems with the equipment, the call will be transferred to the appropriate department. The client will never be left alone with the solution of difficult tasks of telephone service.

Line for general questions.

All Rostelecom subscribers promptly receive necessary information about changes in tariff plans, the launch of new services.

What advice can you get?

Rostelecom Hotline specialists will help you register on the official website of the telecom operator and track accounts online. Employees will also tell you how to use your personal account. In addition, the client has the right to learn about the debt by personal account and the cost of calls to different points in Russia and other countries.

What issues can experts help you with?

In case of serious technical failures in the operation of the equipment, the Hotline specialists may be powerless. But they will definitely tell you how to call the master and solve the problem.

Operator Competence

In order for the help of a company specialist to be provided as productively as possible, it is necessary to prepare in advance the data of the subscriber's personal account, documents for connecting communication services. A pre-compiled list of questions will help you quickly get the answers you need.

It is simply impossible to do without technical support using the services of any telecom operator - users are regularly plagued by various problems, and they also have questions that need to be answered. The same applies to the operator Rostelecom, which is one of the largest Russian providers. Knowing the contacts of Rostelecom, you can quickly solve any problem and get answers to your questions. All Contact phone numbers you will find this operator in our review.

Rostelecom contacts for individuals

If there are problems with the connection, they must be urgently resolved. After all, many people cannot imagine life without access to the Internet. In addition, Rostelecom offers its subscribers many other services - fixed telephony and digital television. When there are any problems on the communication line, as well as on subscriber or operator equipment, subscribers experience inconvenience due to a non-working phone, unstable TV reception, or hard-to-open pages in the browser. By writing down the contact numbers of Rostelecom in your phone book, you can quickly solve almost any problem. Let's look at these numbers in more detail.

The first and most important contact is the number 8-800-100-08-00. It can be specified:

Some questions regarding connection;
Issues of making payments;
Brief information about the services provided.

That is, there is a center for primary work with clients. In some regions, a full-fledged help desk hangs on this number, but in Moscow, Rostelecom services are provided under the OnLime brand, so other contacts should be used to receive inquiries and solve problems.

If you are not yet a Rostelecom subscriber, but want to use its services, you can contact the nearest service office. Here you can clarify information on the availability of communication services in your home, sign an agreement, and resolve some other issues. In addition, the list of contacts of Rostelecom includes the number 8-800-707-80-00. Rostelecom's contact center for connection issues operates here. If you are a future subscriber, feel free to call this number and do not forget to create a corresponding contact in your phone book.

For already successful subscribers who already use communication services, the following contact of Rostelecom will be useful - this is the number + 7-495-981-66-89. This phone has a full line technical support for all operator services. If your telephone does not work, your TV has stopped working, your connection to the Internet has been interrupted, feel free to call here - the contact center specialists will be happy to solve any subscriber problems.

Rostelecom hotline contacts for solutions technical problems available around the clock. But during peak hours, support contacts can be overloaded and unavailable - try calling here later.

Internet contacts of Rostelecom are represented by the e-mail address [email protected]. There is also another way to get help - through groups in in social networks. Company news is published here, and in the discussions there is an opportunity to ask your question. Please note that here you will not be able to solve all the problems - for some questions you need to contact Rostelecom's telephone contacts.

Contacts for legal entities

In conclusion, we will consider Rostelecom contacts for business users with you. Here is a list of available rooms:

8-800-301-01-60 - OnLime number for medium and small businesses, connection issues are resolved here;
8-800-301-02-60 - another OnLime brand phone to support the above business users;
For large businesses, Rostelecom contacts 8-800-200-99-09 (connection questions) and 8-800-200-3000 (support) work.

Write down the specified contacts in your phone book so as not to look for them at the most important moment.

Phone breakage is always unpleasant and unexpected. Therefore, if it suddenly happened, you should rather do repairs and return the equipment to its working condition. Modern service allows you to instantly solve any problems, no matter how global and serious they may be. It is enough to know how to act in the current situation and not succumb to excitement. If necessary, you can easily request a repair from Rostelecom telephone line, the phone number for contacting support is available both on the official website of the company and in the customer service agreement. Calling the master will not cause difficulties, and the specialist himself will appear in as soon as possible.

Before contacting support, you should try to figure out the situation on your own. This will save time and, in some cases, money. Among possible causes idle phone:

lack of money on the balance sheet;
non-working telephone;
broken cable in the apartment.

Any of these reasons can temporarily leave the subscriber without landline phone and connections. But you can deal with such malfunctions on your own. And line breaks outside the apartment should be entrusted to professionals. This is due to the importance and complexity of the work. Breakage of wires outside the house will make it impossible for many people to call, and solving a problem of this magnitude is the work of trained craftsmen.

Application for repair of a telephone line Rostelecom

Having found out what the causes of malfunctions may be, you should begin to search for them. The first step is to check the balance.

To do this, just visit the user's personal page on the official website or call the support service.

If you use the second option, you may need a service contract number.

Next, you should check the operation of the phone. The easiest way to do this is to use another instrument instead. If the connected home phone works, then it's time to take the previous one in for repair.

The last problem is a broken cable. To find the source of the trouble, you have to look through all the wires laid in the apartment. Usually a gap, if present, is immediately visible.

Telephone numbers for contacting the repair bureau

To call the master, you will need to leave a request.

The standard telephone number for contacting the support service is 88001000800. In addition, there are separate technical assistance numbers in each region of the company's operation. They should be specified on the official portal or in the service connection agreement.

If it is possible to call from another landline, you can dial a short combination of numbers 09. The call will be free. From a mobile phone, this number is slightly longer - 009, and the call itself will require payment.

If it is not possible to call, you should fill out a special form on the Rostelecom website.

The response to be sent to email, will follow immediately.

Application for phone repair Rostelecom

Having contacted the operator, you should explain the problem to him, indicate the address and name the contract number. Next, he will check whether it is possible to return the connection immediately, and will ask a few questions that will help correct the situation on the spot. If all else fails, the operator will offer to leave a request for the departure of the master, who will restore the connection.

It is worth remembering that the restoration of a cable broken in the apartment is paid by the subscriber, since the damage occurred in his area of responsibility.

Separately, it should be noted that broken telephones should be given for repair to the place where they were previously purchased. Rostelecom is not engaged in the free restoration of someone else's equipment.

Repair Bureau

When submitting an application to the Rostelecom phone repair bureau, you should check whether there really is no connection. Next, you need to make sure that the existing problem is not related to a lack of funds or a non-working device. After that, you can call the technical assistance service and leave a request for a visit from the master. In some cases, when there is no connection due to a serious breakdown on the line, the operator will immediately inform you that you just need to wait. But usually a visit is scheduled by a specialist who will solve the problem and return the ability to make calls to subscribers.

Not every subscriber of Rostelecom will be able to independently resolve the problems that have arisen with television, telephony or the Internet, therefore, a technical support service has been created for such cases.

In order to get advice, the user needs to contact the specialists by phone, after which he will receive a detailed answer. And also, if necessary, an application will be made for the departure of masters at home.

The provider's service department is divided into three departments:

TV and internet services;
telephony (landline phone);
mobile network;

You should be aware that the departments are not interconnected, so the operator will not be able to redirect the user's request to another specialist. The only thing he can do is give the number of the desired department.

The technical assistance service for TV and Internet problems consists of three categories of specialists:

The primary appeal is processed by the operators of the first group, they inform the user about possible accidents and malfunctions on the line at his place of residence, report whether there is a debt or not, and also answer questions about setting up the equipment.
If the operator is not able to solve the user's problem, then he will transfer the request to the employees of the second group. The application can be considered up to two days, then specialists will also contact the subscriber by phone. The masters of the second line have the ability to remotely connect to the user port and perform some settings.
The specialists of the third category include masters who go to your home and fix problems with TV or the Internet.

decrease in Internet speed;
problems with setting up equipment;
connection of additional operator options;
crediting and debiting funds from the account;
and telephony;

Hotline

Rostelecom's single hotline number 8-800-1000-800 is free of charge and works around the clock. You can contact him for any problem. But the hotline specialists only give advice and contact details of technical support for the user's region of residence.

Official site

The official portal of Rostelecom contains contacts of technical services by region. And also on the site, the client can leave a request for a callback from the service staff.

Instructions on how to find information about the technical service in your region:

Log in to .
Click on the "Contacts" tab.

3. In the column "Rostelecom in the regions" select your own.

4. A page with all contact details will open.

5. And also at the bottom of the page there will be a form in which the user can ask a question.

Main company numbers

By calling 8 800 707 18 11, the client can get a free consultation on the services that are included in the contract. You can also get advice about the innovations of the company.

By calling 8 800 707 18 00, the subscriber can leave a claim on the work of the company, as well as check the balance.

You can contact the unified reference center by the short number 111, here you can automatically change or find out your tariff plan.

For problems with mobile communication you need to dial 8 8800 450 01 56.

If you have problems with CDMA, please call 8 800 450 01 59.

The main service provided by the company is a fiber-optic connection to the Internet. Technical support number 8 800 300 18 03. Customer reviews show that really qualified specialists answer questions.

The listed numbers are multichannel and you can call them from anywhere in the country. If the user is roaming, then in such cases you need to call 7 902 188 18 10.

Please note: when calling the hotline phone, dialing is done in the international format through +7.

If the subscriber does not have the opportunity to call employees, then he can leave a request in personal account or email the provider. Read also