Technical support from Rostelecom. How to call Rostelecom technical support, the number to call the hotline
Rostelecom has the largest number of users among national telecommunications companies in Europe and Russia. For its customers, the operator provides Internet, fixed and mobile communications, pay TV services.
Occupying a leading position in a large number of regions, Rostelecom has created a large number of specialized support services. This allows you to quickly resolve emergency situations, help customers solve various issues of interest.
If there are communication problems, the question arises "How to call the Rostelecom operator?". It is also worth knowing that calls to the operator can be made around the clock and absolutely free.
How to call a Rostelecom operator using a short number
Any necessary information You can get it by calling the unified support service at the short number 111. You can call the Help Desk from your mobile phone. This is a universal number for subscribers of all regions of Russia.
Call Rostelecom from a mobile
To communicate with employees of the Rostelecom operator, it is enough just to make a call from your mobile device(phone or tablet) to the appropriate support.
Consult with a technical support specialist regarding equipment setup or other technical issues related to Internet access, Interactive TV or other services. You can get answers to questions or call a specialist by phone - 8 800 707 18 11.
subscribers, that is individuals, they can get support from a single service 8 800 181 18 30 .
Reference information is provided by the information service 8 800 707 18 00 . You can get information about tariffs, services, account status, conditions for obtaining, processing or re-issuing contracts, questions about activating the Promised Payment service.
Cellular subscribers can call the helpdesk number 8 800 300 18 02 .
Cellular communication of the CDMA system is maintained by technical support 8 800 450 01 56 .
CDMA users will receive information support by calling 8 800 450 01 59 .
Answers to questions about international and long-distance communications can be obtained from the technical support service for telephone subscribers 8 800 300 18 01.
If you have any questions about broadband Internet access, subscribers will receive support by calling 8 800 300 18 03 .
When there are complaints or claims to the services provided by employees of sales outlets or help desks, they should be left by phone 8 800 300 18 17.
How to call Rostelecom from a landline number
In order to get information regarding the services provided and their cost, you should call the phone number 8 800 100 08 00.
From a landline phone, calls can be made to numbers starting with 8 800 .
There is also an automatic information number 8 800 707 33 33. This is an autoinformer that will allow you to remotely change the existing tariff plan for services provided by local telephone communications and the Internet (for individuals).
We call the operator Rostelecom In roaming
In the event that you are outside the territory Russian Federation, the operator can be contacted in two ways.
The main thing is to make a call to free number+7 902 188 18 10 . The set must be in international format, so you need to specify +7 first.
To contact the operator, you can always use the "Personal Account", which is located on the official website of Rostelecom. This is a fairly quick and convenient way to answer questions and solve problems. You can consult with a support specialist using the Internet.
To do this, you need to visit the operator’s website, just click the “Write support” item in the menu below.
Rostelecom subscribers can call the operator for information of interest using the phone numbers listed above.
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The Rostelcom operator provides Internet connection, television, and city telephone services. With any of the systems, a problem can occur, a malfunction occurs. Where do you go if you can't solve the problem yourself? Of course, to the operator providing the service.
Where can I find the Rostelecom technical support number?
- If the subscriber has preserved packages from the equipment received from Rostelecom, then they are stylized as an operator. They always have a technical support number written on them, which you can call and quickly fix problems that arise, and get an answer to your question.
- Technical support service numbers are specified in the contract for the provision of provider services.
- Rostelecom's technical support phone number can be found on advertising brochures, in existing sales offices.
- Also, the phone number can be found in media advertisements - numbers for receiving are usually indicated here. background information.
- At the Rostelecom office, you can ask for a reference number from consultants.
- In many cities and regions, local support numbers are available to users, using which operators will help solve a particular problem in case of emergency. For information on these numbers, please contact local office service for Rostelecom subscribers.
The Rostelecom support service posted its details on the official website of the provider. Here you can find all the necessary phone numbers for getting help and just interesting information. Where can I find the number on the site?
- you need to find the "Support" section in the menu on the site, go to it;
- in the list of presented combinations, find the desired phone numbers.
Before that, you must select your region in which the subscriber lives, since a single number help desk Rostelecom does not exist. The exception is a special number: 8-800-100-08-00. You can call this number from any corner of the country to apply for connection of any service: telephone, Internet, television.
Numbers of reference and information services of Rostelecom
The technical support service of Rostelecom in Moscow and the Moscow region will answer at 8-800-707-12-12. You should not look for it on the official website of the provider, since in Moscow the Internet and television are provided to subscribers under the Onlime brand. It is on the website of the Onlayma operator that you can find the technical support number that you need to call in case of problems with Internet access and television.
If a person just needs to get the information of interest related to the connection, then the Rostelecom support service will not help.
In this case, you will need to use a single number 8-800-707-80-00 or 8-800-100-08-00. According to the registered numbers, everyone has the opportunity to get all the information on connecting television, the Internet and a landline phone, apply for a tariff change, and connect additional services provided by the provider.
Technical support for fixed-line services (for landline phone owners) - +7-495-727-49-77. By calling this number, subscribers can:
- Complain about the quality of the landline phone.
- Get information about city and country codes.
- Find out details about new and old, current tariffs and services of Rostelecom.
- Get a certificate of balance and the presence of debt by number.
- This number works 24 hours a day without days off and holidays.
When calling the number +7-495-727-49-77, the subscriber will be taken to an automated information service. This service works in around the clock and is intended for obtaining reference information on communication tariffs, city and country codes, news from Rostelecom, and office addresses.
If the subscriber cannot get through to the registered number, then you should use the backup number + 7-495-727-49-07 - it, like the main number, works around the clock.
If the subscriber wants to connect to Rostelecom, but does not know how to do it, then you can apply automatically:
you need to make a call to a special number 8-800-100-25-25. This service is intended only for subscribers who are natural persons.
Get help desk phone numbers information services Rostelecom in a separate city and region can:
- by going to the Rostelecom website;
- in the item "Support" you need to specify the name of the region or locality;
- go to the "Support - All contact information" section.
In response to the operation, all phone numbers operating in the specified region (city) will appear in the window.
On the Rostelecom website, each visitor has the opportunity to ask a question on a particular problem, get an answer to it in as soon as possible. You just need to use the form feedback.
Rostelecom confidently occupies a leading position in the field of telecommunications in Russia. Among the main services stand out - the Internet, home telephone, cellular, a television. Accordingly, the client base is simply huge. It is quite natural that many users may have certain questions, problems that require immediate solutions. It is not always possible to visit the company's office, so the question arises of how to call the Rostelecom operator in order to get the necessary advice. You can contact the support service not only by phone, but also via the Internet, and at any time of the day.
What issues will the Rostelecom support service help solve?
The Rostelecom operator is ready to provide all the necessary information on the following issues:
- Services, their connection or refusal.
- Registration and setting up a personal account.
- Equipment setup.
- Call the wizard to solve technical problems.
The fastest way is to resolve issues related to various services through the support service - changing the tariff, activating a new package.
But also often a subscriber can be sent from one specialist to another, in the absence of a solution to his issue. As a result, a lot of time is lost, but the problem still remains.
How to quickly contact support
For those users who are interested in how to call the Rostelecom operator from a mobile or landline phone, we will highlight the following numbers:
- 8 800 100 08 00 - a single support number. You can dial from mobile and landline phones. All calls are free, and it does not matter from which region of the country it comes. However, you need to understand that due to the large flow of people who want to know the answers to questions, it may well be necessary to wait until the operator is free;
- 611 and 000- for calls from a mobile phone. Applications are being accepted as normal. To make it easier for the Rostelecom operator to give high-quality advice, clearly formulate the question;
- 8-800-300-18-01 - toll-free number for landline phone owners. Operators are receiving users around the clock;
- +7 902 18 81 810 – number to contact the support service for users located abroad. Traditionally, the call is free.
Owners can call 156 cell phone. There is a round the clock reception.
Additional numbers to solve certain problems
It should be noted that Rostelecom has numbers for a specific problem. There are a lot of them, we will highlight a few of the most popular:
- 8-800-707-18-11 . If you have difficulty setting up or operating the equipment, then use this number. Here the specialist will provide really high-quality professional help also for free;
- 8-800-300-18-03 . For subscribers who have problems with the Internet;
- 8-800-707-18-00 . Find out about the status of the account, tariffs, services. You can leave a complaint about a bad operator.
Numbers by region
The company was not limited to the presented numbers, were created additional lines to communicate with the regions. You can find the phone number of the Rostelecom operator on the company's official portal, in the "Help" section. If your location is not automatically determined, then you will need to set it manually:
- In the upper right corner there is a form to fill out. In it we find the required region and city.
- Go to the "Help" section, it selects the "Contact Us" category. In it we open the “Phones” item, after loading the page, all current numbers for calls from a mobile phone and a landline will become available.
Connection with the operator is much faster, individual numbers are less loaded than general ones.
What to do if you can't get through to support
The company has considered other options for obtaining advice. The Internet and the official website of the company will help with this.
Feedback
- Loading the main page of the company's website. We go down to the very bottom of the page and find the section "our contacts".
- In it, select the item "feedback".
- A special form will open that you need to fill out. If necessary, you can add an explanatory picture.
- A few minutes after sending the application, an operator will contact you by phone.
Personal Area
It is much easier to contact the operator through your personal account. You only need to go into it and select the "write to support" section. We describe the problem in a special form and send it. Waiting for a call from a specialist.
As you can see, calling a Rostelecom operator from a mobile, landline phone is not at all a problem. There are many lines for communication. In addition, on the company's website you can find a number of additional numbers for contacting the support service. Accordingly, all subscribers of the company receive fast and high-quality support on any issue of interest to them.