Hainan Airlines official. Hainan Airlines: reviews, detailed information. Customer Reviews of Hainan Airlines Flights

• Economy - 2 pieces up to 23 kg
• Business - 2 pieces of baggage up to 32 kg.

Baggage dimensions on Hainan Airlines flights must not exceed 158 cm.

Carriage allowances for different directions vary, but not significantly. Please check the airline's website for details.

Excess Baggage at Hainan Airlines

The amount of extra and excess baggage charges depends on your destination. Detailed information .

Rules for flying with a child under two years old in Hainan Airlines

• Infants under the age of 14 days are not allowed to fly.
• Hainan Airlines child travel discount is 10% off selected adult fare
• One piece of free baggage is provided
• Baby food is provided (arrange in advance, 24 hours before the flight)
• Baby formula service available
• All planes have free diapers.

You can buy cheap Hainan Airlines tickets with the help of our special

Founded in 1989, Hainan Airlines is the largest private airline in China today. The route network includes more than 500 destinations in China, Southeast Asia, Europe, North America, Africa and Australia.

In the entire history of its existence, not a single accident involving Hainan Airlines aircraft has been recorded, which allowed the airline to enter the ranking of the 10 safest airlines in the world. In 2011, 2012 and 2013, Hainan Airlines was awarded the "5 Star Airline" award by the international rating agency Skytrax.

The aircraft fleet consists of 137 aircraft, including 7 of the latest Boeing-787 Dreamliners.

From Russia, Hainan Airlines operates regular flights on the routes Moscow-Beijing, St. Petersburg-Beijing, Yekaterinburg-Beijing, Chita-Manchuria, Irkutsk-Manchuria.

Flights from Moscow and St. Petersburg are carried out on Airbus 330-300 aircraft in an economy and business class cabin layout.

economy class

Distance between chairs - 82 cm

Chair width - 54 cm

Backrest angle: 135 degrees

Business Class

Distance between chairs - 187 cm

Chair width - 54 cm

Backrest angle: 180 degrees

All chairs are equipped with monitors with a built-in entertainment system in 5 languages: Russian, English, French, German, Chinese.

The airline takes care of its passengers and allows 2 pieces of free baggage of 23kg in economy class and 32kg in business class.

On board, each passenger can carry hand luggage weighing up to 10 kg.

All flights from Russia are served by a Russian-speaking crew.

Passenger comfort is paramount. In case of a long wait for a transit flight at Beijing Airport, economy and business class passengers are offered a free superior lounge (for connections from 3 to 6 hours) or hotel accommodation (for connections over 6 hours).

Going on vacation or on a business trip to the Middle Kingdom, a person thinks about which carrier to prefer. It is most reliable to use the services of airlines that have proven themselves to be impeccable service, excellent service, and most importantly, flight safety. To get to the desired Chinese city, the easiest way is to fly to Beijing, and from there, get to the required place by domestic airlines, or by land transport. Ways to the place of arrival depend on which place in China you need to arrive.

Hainan Airlines

Hainan Airlines is one of the largest private airlines in the People's Republic of China, founded in 1989. Today it operates regular flights to 500 destinations. Flights are carried out within China, as well as outside its borders - in the direction of Russia, Europe, Africa, North America, Southeast Asia, and Australia.

The company also provides charter flights for its clients.

The airline company was founded as Hainan Province Airlines. Somewhat later, the company became known as Hainan Airlines, and it became China's first joint-stock air transport enterprise. As an air carrier, it began operating regular flights in 1989 and entered the international aviation market.

The number of passengers wishing to use the services of Hainan Airlines is growing every year. Despite the fact that this company is not owned by the state, but by private individuals, it is for its flights that passengers most often purchase tickets. All employees of the company work harmoniously in one team, which serves one goal - to make the flight comfortable and enjoyable for all its passengers.

The company has its own system of safe flights. It was with her help that the company was repeatedly recognized as the most reliable and safe air carrier. Aircraft of hainan airlines have not been registered in any air accident, which put the company in the list of the 10 safest in the world in terms of air travel.

Purchasing air tickets for flights to China

You can book a ticket using the Internet.

To choose the most suitable flight dates for yourself and find the cheapest tickets, you need to visit the Hainan Airlines website. To book the desired ticket, you must select a flight from the list below, or use the links on the side. To search for new flights, you must use the controls that are above.

Those customers who use the company's services regularly and fly to China on vacation or on business related matters have the opportunity to accumulate bonuses on each flight. They have permanent discounts on air travel.

The fleet of hainan airlines is equipped with 137 aircraft, which includes seven of the latest Boeings.

Passengers from Russia by Hainan Airlines can fly to Beijing from Moscow, St. Petersburg and Yekaterinburg, and to Manchuria from Yekaterinburg and Chita.

You can fly to the People's Republic of China from Moscow and St. Petersburg by Airbus aircraft, whose cabins are represented by economy and business class.

A flight in business class will bring maximum comfort to its customers, and they can feel it at the very beginning of their journey to a tropical paradise already on board a comfortable aircraft. The service is perfect, and the comfortable chairs that turn into a full bed and a gourmet menu are sure to make sure customers use Hainan Airlines again. It offers passengers the provision of a car with a personal driver who will deliver to the desired point in the city.

Customer Reviews of Hainan Airlines Flights

To the pride of the company, its business class in 2014 was recognized as the best in the world at the award ceremony of the world famous award.

You don't even have to worry about language barriers between the Hainan Airlines crew and passengers. Flights departing from Russia are accompanied by Russian-speaking crews.

Regarding the flight in economy class, do not worry, because even with children there the flight will be as comfortable as possible. Armchairs in the cabin have a large angle of inclination, which is favorable for sleeping, and there is where to put your legs. All chairs have monitors with an entertainment system in Russian, English, German, French and Chinese. When you can't sleep, you can listen to music, watch movies or play computer games. You can read magazines and newspapers, which are also available in several languages. Passengers will not be left hungry, because they are offered a decent selection of hot dishes, snacks and drinks. Food for Europeans is quite suitable, and not at all spicy.

Hainan Airlines is a Chinese airline that has been known for its high level of service, providing comfortable, safe flights for over 23 years. Professionally selected staff will help to preserve the best impressions of the flight. The aircraft fleet is equipped with the latest modern aircraft, every year new routes are added to the flight map. The company was deservedly awarded the titles of "The Best Chinese Airline", "The Company with the Best Service Personnel in China". If you want to enjoy oriental hospitality and service, then fly with Hainan Airlines.

Hainan Provincial Airline, which was the name of the airline, began its activities in 1993, flying on the route Haikou - Beijing. In 1997, it was renamed Hainan Airlines. A year later, the airline purchased China's first Boeing-737-800 aircraft, which had a positive effect on its image. In 2002, the Boeing-767 wide-body passenger airliner appeared in the aircraft fleet. The development of the airline proceeded successfully and rapidly, already in 2004 the first international flight on the route Budapest - Beijing was opened, and three years later the first aircraft of the Airbus A330-200 model was purchased.

In 2009, the airline achieved great results in its activities, was deservedly awarded the “Four-Star Airline” award, but it did not stop there, thanks to the high level of service both in heaven and on earth, since 2011 and has been awarded the award for several years in a row "Five Star Company" Hainan Airlines is one of the 100 most sought-after airlines in China.

Hainan Airlines Headquarters

Aircraft fleet

Hainan Airlines owns a large fleet of aircraft. It is equipped with modern models of new aircraft, providing a comfortable, safe flight to anywhere in the world:

• Boeing-737;
• Boeing-767;
• Boeing-787;
• Airbus-330.

Today, the aircraft fleet consists of 160 comfortable aircraft, which allows a large number of flights on the most popular routes.

Official information resource of Hainan Airlines

If you are going to travel and decide to use the services of Hainan Airlines, then the official website in Russian offers you detailed information about flights, maintenance, booking and other issues. Hainan Airlines has developed a convenient menu that allows you to find answers to any questions you are interested in, the e-mail address of the resource: https://www.hainanairlines.com/RU/RU/Home. The site menu consists of the following sections:

1. Main page - here you can immediately see the online scoreboard that allows you to manage your flight, check in or book. Vibrant photos of the site's gallery will captivate you into the world of travel with the comfort provided by the airline. It also hosts offers on favorable tariffs for the current moment, which you can use while saving and enjoying the flight. And also at the bottom of the main page there are items with links to basic information about the company, reviews, services and more.
2. Booking - this section allows you to get all the necessary information about the schedule, flight status, study the flight map. Here you can select and book a flight, check your booking and check in for a flight. Also, the booking function allows you to pre-select a hotel where you can stay after landing.
3. Products and Services - information about promotions and offers is posted here.
4. Information - here you can find information about luggage, what documents are needed for travel, transportation rules, services for families, information about transfers and transit services.
5. Traveling with us – there is information about special escort for passengers with disabilities, mothers with babies, pregnant women, etc. Here you can find out what services are available at the airport and on board the aircraft. There is also a fleet of aircraft with a detailed description of the aircraft models that carry out transportation.
6. Rewards Program – Hainan Airlines offers a rewards program that helps you save money on every use of the airline's services.

Transportation rules

On the official website of the company, you can familiarize yourself with the rules of transportation in the "Information" section. Below are some of them:

1. Boarding the plane - after checking in for the plane, the passenger must arrive on time at the place of boarding. If the passenger was late for check-in or failed to present the necessary documents, did not prepare for the trip, the carrier has the right to refuse the passenger to board the booked seat. In this case, the airline is not responsible for damage caused due to the circumstances.
2. Refusal and restrictions when boarding an aircraft - the airline has the right to refuse transportation to passengers with mental disabilities, whose behavior entails inconvenience to other people and is unsafe for flight. If the passenger did not present the ticket and documents required for check-in and boarding the aircraft, as well as if he refuses to go through security control. The restrictions apply to the following group of people: unaccompanied children, people in need of care, pregnant women, passengers who require special assistance. For this category of passengers, special permission from the company is required so that appropriate preparations can be made, and then it will be possible to board the plane.
3. Discipline on board the aircraft - passengers on board the aircraft are prohibited from using electronic equipment: portable radios, mobile phones, walkie-talkies, remote control equipment. The airline regards the use of this equipment as a violation of the conditions for a safe flight. Hearing aids and pacemakers are allowed on board the aircraft.

Smoking is prohibited on board the aircraft. The passenger is obliged, upon request, to fasten the seat belt in his seat.

Hainan Airlines services

The airline provides a number of services: special escort, airport services, services on board. Let's consider them in more detail.

Special support provided:

• People with disabilities (mute, with permanent loss of vision, with hearing loss, with impaired musculoskeletal system, passengers with temporary health problems due to illness or infectious disease).
• Pregnant women - the staff helps to prepare for the flight, accompanies during the flight and provides assistance during in-flight maintenance.
• Passengers with a baby - the aircraft on board is equipped with hanging cradles, changing tables. The seats are equipped with additional seat belts and two oxygen masks for mother and child. It is also possible to prepare milk formulas, provide baby food, which must be reported to the airline in advance 24 hours before the flight.
• Elderly passengers - if passengers of retirement age are flying unaccompanied, then the company's staff will assist during check-in for the flight and boarding the aircraft. A qualified crew will assist you on board.

Services at the airport:

• Equipped with self-check-in machines, where you just need to choose a seat and print a ticket.
• Business lounges - for comfortable waiting for a flight, the airport offers its business lounges where you can relax, have a snack and enjoy your vacation in the halls with a cozy and modern interior, with soft comfortable furniture. Service in business lounges is carried out at a high level, food is of high quality and tasty with a large selection of dishes.
• Transit services, transit lounges - in some cities in China, for example, Xi'an, Haikou, Guangzhou, Urumqi, for transit passengers with a transfer and for those who have a flight waiting time of 6 hours or more, accommodation is offered, a free transfer meeting at the airport. Meals and other services are provided for an additional fee.

Services on board:

• Business Class - Taking advantage of the business class on board, you will have the opportunity to experience all the charm of flying in comfortable conditions. The cabin of the aircraft is equipped with modern seats that take a horizontal position even in the sky, which allows you to get some sleep on the way to another city. Also, the chairs are equipped with displays, with the help of which the flight time will fly by unnoticed when watching movies or playing an exciting computer game. Also, a variety of fresh press will allow you to keep abreast of the latest news. Hungry, you can taste the delights of the most popular Chinese dishes.
• Economy class - the cabin is distinguished by a convenient arrangement of seats, between which there is enough space so that you can comfortably sit in your seat and relax during the flight. Time will pass unnoticed when watching the best collection of films, listening to music or reading popular magazines. Western and Chinese cuisine prepared by diligent staff will delight the most avid gourmets.

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Did you know:

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Indicate the route, date of travel and number of passengers in the required fields. The system will select the option from the hundreds of airlines.

From the list, select the flight that suits you.

Enter personal data - they are required to issue tickets. Tutu.ru transmits them only via a secure channel.

Pay for tickets with a credit card.

What does an e-ticket look like and where can I get it?

After paying on the site, a new entry will appear in the airline's database - this is your electronic ticket.

Now all information about the flight will be stored by the carrier airline.

Modern air tickets are not issued in paper form.

You can see, print and take with you to the airport not the ticket itself, but the itinerary receipt. It contains the e-ticket number and all the details of your flight.

Tutu.ru sends an itinerary receipt by e-mail. We recommend to print it and take it with you to the airport.

It can come in handy at passport control abroad, although you only need your passport to board the plane.

How to return an e-ticket?

The airline determines the rules for returning tickets. Usually, the cheaper the ticket, the less money you can get back.

To return the ticket as soon as possible contact with the operator.

To do this, you need to respond to the letter that you will receive after ordering tickets on the Tutu.ru website.

Indicate in the subject of the message "Refund of tickets" and briefly describe your situation. Our specialists will contact you.

The letter that you will receive after ordering will contain the contacts of the partner agency through which the ticket was issued. You can contact him directly.