Organization of public relations in the bodies of the Ministry of Internal Affairs of Russia. Coursework general description of the activities of the Department of Information and Public Relations of the Ministry of Internal Affairs of the Republic of Tatarstan Public Relations of the Ministry of Internal Affairs for

CHAPTER I. THEORETICAL AND METHODOLOGICAL FOUNDATIONS

PUBLIC RELATIONS STUDIES

SOCIAL ORGANIZATIONS

§1.1. Prerequisites for the emergence and functioning of public relations.

§ 1.2. The concept and essence of public relations.

§ 1.3. Public relations as a special management function.

CHAPTER II. FEATURES OF FUNCTIONING ^ PUBLIC RELATIONS BODIES

INTERIOR

§ 2.1. The system of functioning of public relations of the Department of Internal Affairs.

§ 2.2. Public relations of internal affairs bodies as a special management function.

§ 2.3. Problems in the functioning of public relations

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Introduction to the thesis (part of the abstract) on the topic "Public Relations in the Management System of Internal Affairs Bodies: Sociological Analysis"

Relevance of the topic. Public relations in the Russian Federation is increasingly attracting the attention of both researchers and practitioners of management in the political, economic, social and other spheres of public life. With the country's transition to democracy and market relations, interest in this social phenomenon is constantly growing.

The internal affairs bodies did not stand aside either. Since the mid-eighties of the last century, methods, methods, forms, technologies for organizing public relations have been actively introduced into their activities. During this time, a set of normative acts regulating this type of activity was adopted in the internal affairs bodies of the Russian Federation, a system of specialized units was created, and training and retraining of specialists in this field was organized and carried out at the Academy of Management of the Ministry of Internal Affairs of Russia.

Public relations of internal affairs bodies are constantly developing and improving. At the same time, this development is complex and contradictory and is associated with a number of problems, both theoretical and practical.

To date, the theoretical development of the problems of public relations of the internal affairs bodies, despite all its relevance, unfortunately, is at an early stage. The insufficient level of development of the concept of public relations of the internal affairs bodies in theory has a negative impact on the effectiveness of the activities of all services and departments of the internal affairs bodies in practice. The potential of public relations remains unused, which entails the impossibility of solving a number of tasks facing the internal affairs bodies, including the one noted by the Minister of Internal Affairs of the Russian Federation R.G. Nurgaliyev tasks "to become extremely open to society, to increase the effectiveness of social and legal services for the population, to ensure that the actions of the police are transparent, understandable to people and receive their support"1.

All of the above indicates the need for further development of theoretical and methodological problems related to understanding the main aspects of public relations of the internal affairs bodies, building their holistic concept, introducing the results of scientific research into the practice of managing the internal affairs bodies in order to solve with their help the current practical problems. tasks.

The degree of development of the problem. Since the beginning of the 20th century, theoretical issues in the study of public relations have been developed in the works of foreign W. Agha, E. Bernays, S. Black, J. Grüning, D. Doty, S.M. Cutlip, G. Cameron, Y. Marlow, A. Murray, D. Newsom, F.P. Saitela, A.Kh. Senter, R. Reilly, R. Heywood and others, as well as domestic E.A. Blazhnova, A.F. Veksler, E.A. Kapitonova, E.F. Kokhanova, T.Yu. Lebedeva, E.F. Makarevich, V. Moiseev, I.E. Poverinova, G.G. Pocheptsova, I.M. Sinyaeva, G.L. Tulchinsky, A.N. Chumikova, M.A. Shishkina, I. Yakovlev and other researchers.

The problems of organizing relations between the internal affairs bodies and various elements of the public begin to attract the attention of researchers from the second half of the 70s of the XX century. In the period from the mid-70s to the end of the 80s of the last century, the issues of organizing the interaction of internal affairs bodies with state authorities were subjected to thorough theoretical development H.H. Kliman, V.L. Burmistrov, Yu.K. Korotaev, V.G. Kutushev and others, public formations, collectives of workers and the population of S.M. Zabelov, B.A. Viktorov, N.M. Bugorokov, P.C. Mulukaev and others, as well as the media Yu.V. Naumkin, G.I. Reznichenko, V.T. Tomin. At the same time, interaction with specified

1 New time - new police // Shield and Sword No. 37 of October 6, 2005. C. 1 elements of the public were considered mainly in terms of the possibility and necessity of their involvement in solving a number of tasks facing the internal affairs bodies, such as the prevention of offenses and crimes, the protection of public order and the fight against drunkenness and alcoholism.

Since the beginning of the 90s of the XX century, the focus of research has expanded somewhat, it begins to include private problems of the functioning of public relations as an organizational and managerial activity aimed at forming relationships of trust, mutual understanding and cooperation between the internal affairs bodies and the population, the most developed of which was the problem studying public opinion and using the data obtained in the management of internal affairs bodies N.V. Kri-velskaya, V.A. Rebriy, V.N. Tsvetkov. Along with it, the problems of organizing relations between the internal affairs bodies and the population, public associations A.V. Baussonade, religious organizations and mass media Yu.Yu. Komlev, N.S. Malushkina, Yu.V. Naumkin and others, as well as the formation of the image of A.P. Gladilin, S.S. Pylev, K.A. Krasheninnikov, A.G. Kuznetsov. However, with the undoubted significance of the studies of these authors for the development of the theory of public relations, they could not reflect a holistic picture of the inclusion of internal affairs bodies in the process of social interaction through the implementation of this type of activity. The studies were carried out mainly within the framework of management theory, jurisprudence, social psychology and were devoted to individual issues of organizing specific areas of public relations, which made it possible to form only a mosaic, poorly integrated idea about public relations of the internal affairs bodies.

Certain steps towards solving this theoretical problem have been taken only in recent years. The subject of relations between the internal affairs bodies and the public was considered by A.N. Rocha and B.C. Chernyavsky. The research of A.A. Prudent and V.B. Korobov.

Meanwhile, it is premature to talk about the existence of the existing theoretical concept of public relations of the internal affairs bodies. The desire to fill to a certain extent the existing methodological, theoretical and organizational gaps in this area largely explains the need for preparing this work.

The object of the study is the system of interaction between internal affairs bodies and various public and state institutions in the process of implementing the tasks and functions assigned to them to protect the rights and freedoms of citizens, ensuring their legitimate interests.

The subject of the research is managerial methods, methods, forms, technologies for organizing public relations in order to create a favorable social context for law enforcement, include public initiatives in the law enforcement sphere, improve the efficiency of all services and departments of internal affairs bodies.

The purpose of the dissertation work is a comprehensive sociological study of public relations of the internal affairs bodies as a management function, as well as the development of scientific and practical recommendations aimed at improving the efficiency of the services and divisions of the internal affairs bodies through the formation of a developed system of social communications.

Research objectives:

To identify the prerequisites that determined the emergence of public relations as a social phenomenon and an area of ​​specialized activity (political, legal, socio-economic, cultural, educational, communicative);

Analyze theoretical approaches to defining the essence of public relations, identify their main typological features, formulate the author's definition;

Formulate the main characteristics of public relations as a special function of managing social organizations;

To identify the main elements of the system of functioning of public relations of the internal affairs bodies, the features of the structure of this system, as well as the place in it of public relations;

Consider public relations in terms of their inclusion in the activities of internal affairs bodies as a special management function, establish and analyze their goals, objectives, forms and methods;

To analyze the main characteristics of the system of functioning of public relations of the internal affairs bodies, to determine the mechanism for their formation, as well as the model of this type of activity, characteristic of the internal affairs bodies in the current period.

The hypothesis of the study comes from the fact that the insufficient level of organization of public relations of the internal affairs bodies directly affects the efficiency of the services and divisions of the internal affairs bodies. In this regard, the goals and objectives of the administrative apparatus and specialized units of the internal affairs bodies in the field of organizing public relations should be focused on diagnosing and determining areas of mutual responsibility and cooperation between the police and the population, as well as developing effective methods, forms and technologies for including public initiatives in law enforcement sphere, the formation of the institution of voluntary and prompt informing the police by the population about the upcoming, committed or committed crimes and offenses.

The methodological basis of the study was the classical and modern provisions of sociology, the sociology of management, the theory of social and public administration and management. The starting point for the analysis of the essential elements of public relations of social organizations in general and internal affairs bodies in particular were: the ideas of the classics of sociology G. Spencer, E. Durkheim, M. Weber, T. Parsons, J. Habermas and others; general theoretical provisions developed by well-known foreign J. Grüning, S.M. Cutlip, S. Black and others, as well as domestic M.A. Shishkina, E.F. Makarevich, G.G. Pocheptsov, A.N. Chumikov and other researchers of the social phenomenon of public relations; different views of scientists on understanding the essence of public relations of internal affairs bodies A.A. Prudent, V.B. Korobov and others.

Research methods. The work used both general scientific methods (systemic, structural-functional, historical-genetic, analysis, synthesis, generalization, comparison), as well as special ones - concrete sociological, typological analysis, statistical analysis.

The empirical base of the study was the results of studies of various research organizations on the assessment of the activities of the internal affairs bodies of the Russian Federation, public confidence in these bodies and other issues related to the problems of this study, national statistics, sociological surveys of employees of the internal affairs bodies conducted by the author in 2004 - 2005 .

The scientific novelty of the work lies in the fact that, on the basis of sociological analysis, author's approaches have been developed to improve the organization of public relations of internal affairs bodies, scientific and practical recommendations have been formulated aimed at improving the efficiency of services and departments of internal affairs bodies by optimizing relations with institutions civil society.

Results of scientific novelty:

The main prerequisites (political, legal, socio-economic, cultural, educational and communicative) of the emergence and functioning of public relations as an object of organizational and managerial activity, including in the law enforcement sphere, are identified;

The concept and essence of public relations as a special type of activity, which consists in managing the state of the "organization - public" system in order to harmonize the relations of its elements and create a positive context for their interaction, are clarified;

The place and role of public relations in the management system of social organizations, including law enforcement agencies, is substantiated, which consists in attributing public relations to special management functions, highlighting their special object, purpose, tasks and subfunctions (analytical-prognostic, communicative-methodical, organizational-technological and information-communicative);

The system of functioning of public relations of the internal affairs bodies is analyzed, which includes the subject of public relations, the public, public opinion, social values ​​and social norms governing this type of activity;

The typological features of public relations as a special function of the management of the internal affairs bodies, expressed in their special purpose, tasks, sub-functions and the way of integration into the management mechanism of the internal affairs bodies, are revealed;

The main approaches to improving the efficiency of public relations of the internal affairs bodies have been developed, which consist in the need to focus the attention of management practitioners on diagnosing and determining areas of mutual responsibility and cooperation between the police and the population, taking into account the needs and interests of the public in the management of internal affairs bodies, developing effective methods, forms and technologies for including public initiatives in the law enforcement sphere.

Defense provisions.

1. The author's definition of public relations of the internal affairs bodies as a special management function, which is a special direction of the management activities of the internal affairs bodies, focused on the formation of a developed system of their communications with various subjects of the public, providing information management apparatuses about the state of the social environment of their functioning. Public relations ensure that this information is taken into account when making managerial decisions that affect changes in both the characteristics of the system of internal affairs bodies and the environment for their functioning.

2. Public relations of the internal affairs bodies are carried out in a social system of interaction, the main elements of which are the internal affairs bodies as the subject of this activity, the public and public opinion as elements of the environment for their functioning, social values ​​that guide interaction in the system under consideration, and social norms governing the specified activity.

3. The purpose of public relations of the internal affairs bodies as a special management function is to achieve and maintain the state of the system "the internal affairs bodies - the public", characterized by the harmonization of relations and the general positive context of the interaction of its elements.

4. The tasks of public relations of the internal affairs bodies are: studying the environment for the functioning of the internal affairs bodies; providing the administrative apparatus of the internal affairs bodies with information on the state of the social environment of functioning; establishment and maintenance of channels of information exchange by organizing a developed system of public communications of internal affairs bodies with various subjects of the public; determination of methods, forms and technologies of influencing public opinion; management of social information reflecting the activities of the internal affairs bodies.

6. The solution to the problem of increasing the efficiency of public relations of the internal affairs bodies should be associated with the transition from their understanding as an activity to manage the characteristics of the system "the internal affairs bodies - the public" through information and communication influence on public opinion through propaganda and informing the public to their understanding as activities aimed at diagnosing the social environment of the functioning of the internal affairs bodies, informing the management apparatus about its condition, advising employees of all departments and services of the internal affairs bodies on methods, forms and technologies for organizing relations with various public entities.

The theoretical and practical significance of a dissertation research is directly related to the elements of its scientific novelty. The formulated theoretical provisions and practical conclusions obtained by the author contribute to the expansion and deepening of the ideas available in science about public relations of the internal affairs bodies of the Russian Federation. They can be used in the further development of directions, methods and organizational and legal means to increase the effectiveness of public relations of the internal affairs bodies. The dissertation materials can be used in the preparation of training courses on the sociology of management, the organization of public relations of internal affairs bodies.

The reliability of the results obtained, their validity and reliability are confirmed by the use of proven methodological approaches and means of studying the problems of public relations of the internal affairs bodies of the Russian Federation; the introduction into scientific circulation of new theoretical materials related to the problems of public relations of the internal affairs bodies.

Approbation of the research results. The main theoretical conclusions are reflected by the author in published scientific articles. The results of the study were reported at the scientific and practical conferences "Youth policy of the Russian Federation and law enforcement agencies" (Moscow 2004), "Problems of forming attitudes of tolerant consciousness in the Russian Federation and internal affairs agencies" (Moscow 2004). The results of the study were introduced into the educational process of the Academy of Management of the Ministry of Internal Affairs of Russia and the activities of the Public Relations Department of the Administrative Department of the Ministry of Internal Affairs of Russia.

Similar theses in the specialty "Sociology of Management", 22.00.08 VAK code

• Optimization of interaction between internal affairs bodies and the media in modern Russian society 1998, candidate of sociological sciences Uzhanov, Alexander Evgenievich

• Public relations in the system of social management 1999, Doctor of Sociological Sciences Shishkina, Marina Anatolyevna

Please note that the scientific texts presented above are posted for review and obtained through original dissertation text recognition (OCR). In this connection, they may contain errors related to the imperfection of recognition algorithms. There are no such errors in the PDF files of dissertations and abstracts that we deliver.

Currently, public opinion is heavily dependent on the media. To be more precise, the mass media today form this very public opinion. And the further effectiveness of the functioning of an organization depends on how it develops. Objective coverage of the organization's activities in the media gives it, its ideas and projects a kind of credibility, which is very difficult to obtain in other ways. Given that the media are the main channel of non-personal communication, then building the right policy for interacting with them should be recognized as one of the most important components of public relations activities.

In the course of reforming the penitentiary system, humanizing the conditions of detention of convicts, it is very important that these processes are properly understood in society. Biased media coverage and, accordingly, public perception of the activities of penitentiary institutions can interfere with the normal course of reforms, cause nervousness among employees and convicts, give rise to disbelief in the society in the possibility of reforming the penitentiary system. That is why such importance is attached to the formation of a correct idea among the citizens of the country about the activities of institutions and bodies of the penitentiary system and the problems they solve. It is the responsibility of the media to carry out this task.

The legal basis for the interaction of institutions and bodies of the penitentiary system with the media are: the Federal Law "On the Mass Media", the Criminal Executive Code of the Russian Federation (Article 24).

Today there is no doubt that organizations seeking to establish and maintain relationships with various categories of the public should be sufficiently open and accessible to media representatives. Considering the fact that the institutions of the Chelyabinsk region's penitentiary system have been inaccessible to journalists for many years, today representatives of the media are genuinely interested in the activities of the regional police system.

The functions of organizing the interaction of institutions and bodies of the penitentiary system of the region with representatives of the media are assigned to the press service of the Ministry of Internal Affairs of the Chelyabinsk region.

The press service of the Ministry of Internal Affairs of the Chelyabinsk Region maintains constant interaction with more than 60 federal, regional and municipal mass media. Among them are such print publications as "Chelyabinsk Worker", "Vecherny Chelyabinsk", "Chelyabinsk Komsomolets", "MK in Chelyabinsk", "Arguments and Facts", "City news, representative offices of the central print media "Rossiyskaya Gazeta", "Trud" , "Izvestia", "Komsomolskaya Pravda", etc.

Fruitful cooperation is carried out with all regional television channels, representative offices of federal television channels in Chelyabinsk and radio stations. Contacts have been established with correspondents of news agencies RIA Novosti, ITAR-TASS, REUTERS, K-NEWS, Press Line, Siberian News Agency, Independent Information Agency, etc.

A comparative analysis of the press service documentation showed that over the past five years, the number of media outlets with which the press service interacts has increased by 42% (in 2011 this figure was 28 media outlets) (Fig. 3.3). Media monitoring, which is regularly carried out by the press service, also demonstrates an increase in the total number of information materials on the activities of institutions and bodies of the penitentiary system of the region in the media. So, in 2009, 284 materials were posted, in 2010 - 338, in 2011 - 395 materials.

Rice. 3.3

The organization of interaction with the media in the regional department of the Ministry of Internal Affairs is carried out in two directions: relations with print and electronic media. Taking into account the use of each type of media, its own policy of interaction is built using methods and technologies that correspond to the specifics of the direction.

Relations with the media are built in the Ministry of Internal Affairs of the Chelyabinsk region on the principle of two-way information communication.

On the one hand, the press service provides newspapers and magazines with certain information about the activities of the Ministry of Internal Affairs of the Chelyabinsk region with a view to its subsequent open distribution and bringing it to all interested representatives of various categories of the public, and on the other hand, the journalists and reporters themselves conduct an independent active search for information about penitentiary institutions by contacting the press service for the necessary information.

When choosing a newspaper or magazine for disseminating information, the press service uses the so-called "passport of the information field":

• ü the nature and thematic focus of the publication (targeting the mass reader, coverage of the local community, coverage of a narrowly professional field of activity, etc.);
• ü frequency of publication of a newspaper or magazine (daily, several times a week, weekly, monthly, quarterly, etc.);
• circulation of the publication (determines the possible number of readership);
• ü region of distribution of the publication (district, city, region, territory, republic, country, near or far abroad);
• ü the cost of posting information (when transferring information materials to a publication on a paid basis);
• ü retail price of one copy of the publication (determines its availability for the mass consumer), etc.

The most constructive relations have developed between the Ministry of Internal Affairs of the Chelyabinsk Region and such print publications as Chelyabinsk Rabochy, Chelyabinsk Komsomolets, Trud, Komsomolskaya Pravda, Arguments and Facts. The pages of these newspapers regularly publish materials prepared by their own correspondents about the life of the penitentiary institutions of the region.

In addition to publishing informational materials, such a form of work with the print media as holding a "straight line" with the leadership of the region's penitentiary system in the editorial office has recently become widespread. So, in 2010, such an event was held in the editorial office of the Chelyabinsk Rabochiy newspaper, in 2011 - in the editorial office of the City News newspaper.

Today, the press service of the Ministry of Internal Affairs of the Chelyabinsk region widely uses the possibilities of departmental print publications: the magazine "Crime and Punishment" and the newspaper "Kazenny Dom" - annually up to 10 own materials of the press service and correspondents of the editorial office of the newspaper of the Ministry of Internal Affairs of the Chelyabinsk region are published there.

Among the electronic media, the leading positions in matters of interaction are occupied by television companies. The main forms of television presentation of information about the activities of the penitentiary system of the Chelyabinsk region are:

• ü periodical reports on current events in the life of institutions of the Ministry of Internal Affairs of the Chelyabinsk region;
• üinterviews with the leaders and specialists of the Ministry of Internal Affairs of the Chelyabinsk region regarding the most pressing problems of its functioning;
• ü reports on ongoing PR events;
• ü responses to critical remarks, inquiries, complaints against the Ministry of Internal Affairs of the Chelyabinsk region from individual members of the public;
• ü Documentary-historical films, etc.

Federal and regional television channels annually prepare from 150 to 200 TV spots about the activities of institutions and bodies that execute punishment, and problems from their functioning. The most productive cooperation is carried out with the journalists of the TRK.

So, in addition to news stories, together with the television channel, regular coverage of the most pressing issues of the activities of penitentiary institutions is carried out on the air of the program "Vecherniy Chelyabinsk".

One of the activities of the press service of the Ministry of Internal Affairs of the Chelyabinsk region in organizing interaction with the media is the preparation and holding of special events with the participation of representatives of the media. Most often, the press service uses such forms of information and news materials as press conferences (3 times a year), press briefings (4 times a year).

Since the penitentiary system of the Chelyabinsk region consists of 37 functioning units, the press service regularly uses such a form of work with media representatives as press tours (journalists' trips to institutions). The number of annual visits of representatives of domestic and foreign media to the institutions of the region is on average 148 visits.

An analysis of the activities of the Ministry of Internal Affairs in the Chelyabinsk region shows that pressure on its units in connection with the fulfillment of a number of obligations assumed by Russia to the European community when joining the Council of Europe continues. In one way or another, not only human rights organizations, but also criminal communities are trying to influence the activities of the institutions and bodies of the penal system, who probably want to shake up the situation in institutions that execute criminal sentences. For these purposes, the so-called black PR-technologies are sometimes used. The results of a content-analytical study of media materials for 2009-2011 demonstrate the appearance of negative and ordered materials in the last two years:

- 3, 2011 - 3 (there were no such materials in the period from 2007 to 2009). And although their percentage in relation to positive and neutral publications is low - 1% - one cannot but take into account the impact of such materials on the formation of public opinion about the activities of the Ministry of Internal Affairs. According to the same study, the percentage ratio of positive and neutral information materials to the total number remains approximately the same: in 2011 - 46% to 53%, in 2012 - 45% to 54%, respectively.

So, it becomes obvious that in matters of establishing and maintaining public relations in the Ministry of Internal Affairs of the Chelyabinsk region, the organization of interaction with the media plays a decisive role. The study clearly demonstrates that interaction with the media is a self-sufficient area of ​​PR activities, as well as interaction with public and religious formations.

Relations here are built in two directions: print and electronic media. However, these studies have shown that interaction with print media requires improvement and development. In particular, this concerns the need to increase the number of own publications prepared by the press service on the activities of the system.

The press service of the Ministry of Internal Affairs of the Chelyabinsk region, in its activities to establish and maintain relations with the media, uses a whole range of forms and methods of interaction, including holding special events with the participation of journalists - press conferences and briefings. But at the same time, such an effective form of work as holding "round tables" with the participation of journalists and other members of the public remains absolutely unused today.

Thus, the results of the study showed that two groups of the so-called "external" public act as the public of the penitentiary system - these are non-profit organizations (human rights and religious formations) and the mass media. Today they are defined as key categories that form public opinion about the activities of the penitentiary system. The Center for Public Relations is the unit that interacts with the media and public organizations at the federal level of the penitentiary system. Also, the duties of the Center include the organization of international cooperation with the penitentiary systems of foreign countries. The press services of the territorial bodies of the Ministry of Internal Affairs are subordinate to the Center for Public Relations.

The study made it possible to identify and analyze a number of problems in the functioning of the press service of the Ministry of Internal Affairs of the Chelyabinsk region and the organization of its activities as a PR department.

The Regulations on the press service of the Ministry of Internal Affairs of the Chelyabinsk region highlight the following functions:

• üpreparation and distribution of statements, press releases and other information materials through the media on the tasks, directions and results of the activities of institutions and bodies of the Ministry of Internal Affairs of the Chelyabinsk region;
• ü consideration of critical speeches in the media on the activities of the penitentiary system, if necessary, preparation of materials to refute false information;
• ü taking into account the information transmitted to the media about the activities of the Ministry of Internal Affairs of the Chelyabinsk region and the creation of an information fund for accumulation, storage and systematization.
• ü involvement, with the consent of the relevant leaders, employees of the Ministry of Internal Affairs of the Chelyabinsk region to speak in the media, prepare interviews, publications, videos;
• ü ensuring communication of management with the media;
• üproviding information to the leadership of the Ministry of Internal Affairs of the Chelyabinsk region on the position of the media on their speeches and statements.

As you can see, the above functions are quite consistent with the main tasks of the press service - the preparation of the necessary information, its prompt transmission to media representatives, assistance in its placement and tracking of published or aired materials about the activities of the organization. However, in fact, the press service of the Ministry of Internal Affairs of the Chelyabinsk Region additionally performs a number of functions that are normatively assigned to other divisions of the organization:

• üissuance of a corporate publication for employees of the penitentiary system;
• üpreparation of reports for managers of different levels for various events;
• üpreparation of scenarios for various corporate events;
• üsubscribing to periodicals for department employees and organizing a subscription campaign for departmental printed publications;
• üorganization of a monthly direct telephone "hot" line in the institutions of the Ministry of Internal Affairs of the Chelyabinsk region.

In addition, the employees of the press service on their own carry out photo and video filming of significant events, prepare videos for official use, and also prepare video materials for placement in the media.

Thus, the functions of the press service of the Ministry of Internal Affairs of the Chelyabinsk region go far beyond the organization of interaction with the media.

Among the activities of the press service of the Ministry of Internal Affairs of the Chelyabinsk region, the organization of interaction with public and religious organizations is singled out. However, in fact, this direction is supervised by another structural unit - the department of educational work with convicts. The study showed that such a redistribution of functions causes a number of difficulties in organizing work with public formations. So, the orientation of this direction towards work only with special contingent became obvious. Moreover, the lack of specialists closely involved in this particular area of ​​PR activity does not allow organizing interaction, systematizing and analyzing its results in a quality manner.

The structure of the press service of the Ministry of Internal Affairs of the Chelyabinsk region includes two specialists: the head of the press service and the inspector for public relations. The results of the study confirm that this number of people is not enough not only to carry out all the above functions assigned to the press service of the Ministry of Internal Affairs of the Chelyabinsk region, but even if it were only engaged in informing. The constant interest of the public in the activities of the Ministry of Internal Affairs of the Chelyabinsk region, the expansion of the range of interactions, the need to introduce new forms and methods of work prove the need to enlarge this PR department. Due to the lack of human resources, today the press service practically does not pay attention to analytical work.

One more important point should be noted. Today, in the Ministry of Internal Affairs of the Chelyabinsk region, the press service takes the place of an auxiliary unit, which determines its low status in the organization. In accordance with the Regulations, the head of the press service reports directly to the head of the Ministry of Internal Affairs of the Chelyabinsk region, but in fact is subordinate to his deputy for personnel and work with personnel. This, in turn, complicates the presence of the head of the press service in making strategic decisions in the organization.

In addition, an analysis and survey was conducted on public relations with the Ministry of Internal Affairs in the Chelyabinsk region.

So, for the period from July 5 to September 1 this year. the working group of the telephone consultation line of the Ministry of Internal Affairs of Russia for the Chelyabinsk region received 533 questions (appeals) from citizens, including 200 questions (appeals) on the main areas of the Federal Law "On Police" remained the same, on issues not related to the action of the Federal Law "On the police" - 333 (increased by 15 points).

The total number of suggestions and comments from citizens on improving the efficiency of law enforcement of the provisions of the Federal Law "On Police" has not changed over the past week and remains the same at 17.

Table 3.1 - Analysis of the telephone advisory line of the Ministry of Internal Affairs of Russia in the Chelyabinsk region

Period Questions (applications) received from citizens on the telephone line, total Including: Suggestions and comments received, total On the main directions of the Federal Law "On Police" On issues not related to the operation of the Federal Law "On Police" August2422204 August123909 August14311011 August936016 August13013018 August808023 August303025 August1028030 August40401 September110110Total for the period from July 5 to September 153320033317

An analysis of the intensity of citizens' appeals received by the telephone consultation line of the Ministry of Internal Affairs of Russia "To help a citizen - the law" On Police "since the beginning of its work, indicates that the number of citizens' appeals has stabilized at a low level for a telephone consultation line - only 15 calls have been recorded over the past week. At the same time, not a single thematic call was received on the main directions of the provisions of the Federal Law "On Police" over the past week of operation of the advisory line of the Ministry of Internal Affairs of Russia in the Chelyabinsk region (Fig. 3.1).

Rice. 3.1.

The direction of the questions received over the last week of the work of the telephone consultation line of the Ministry of Internal Affairs of Russia (not related to the Federal Law "On Police") has remained unchanged. These are, as before, complaints about illegal, in the opinion of citizens applying, actions of police officers and questions about the implementation of the provisions of the Federal Law on social guarantees for employees of internal affairs bodies.

On the website of the advisory line of the Ministry of Internal Affairs of Russia "To help a citizen - the law" On Police "on the Internet, since the beginning of its work, 170 letters (appeals) of citizens have been registered, according to which the Ministry of Internal Affairs of Russia in the Chelyabinsk Region is working to prepare answers and send them to addressees by email.

Table 3.2 - Analysis of the Internet consultation line of the Ministry of Internal Affairs of Russia in the Chelyabinsk region

Period Questions (appeals) received from citizens via the Internet, total Including: On the main directions of the Federal Law "On Police" On issues not related to the operation of the Federal Law "On Police" from July 5 to September 117069101

As can be seen from Table 3.2, in the last week of operation of the Internet consultation line of the Ministry of Internal Affairs of Russia in the Chelyabinsk region, only two calls were received.

Rice. 3.2.

The overall ratio of citizens' requests for clarifications on specific provisions of the Federal Law "On Police" and other areas of law enforcement since the start of the advisory line on the Internet was 69 to 101 and continues to slowly increase towards an increase in the total number of questions that are not related to the provisions of the Federal Law " about the police."

Of the entire spectrum of citizens' appeals to the website of the consultation line of the Ministry of Internal Affairs of Russia for the Chelyabinsk region "To help a citizen - the law" On Police "on the Internet, the second most important place by September 1 of this year was occupied by complaints from the population about unlawful, in their opinion, actions employees of the police and other law enforcement agencies, in third place is the need for comments on the implementation of the provisions of the recently adopted Federal Law on social guarantees for employees of internal affairs bodies.

Rice. 3.3

In addition, to assess the effectiveness of the press service of the Ministry of Internal Affairs in the Chelyabinsk region, a PR audit was conducted, namely, desk and qualitative research methods were used: media content analysis and public surveys.

We see the most interesting Internet survey conducted in September 2011 on the website of the Ministry of Internal Affairs of the Russian Federation for the Chelyabinsk region (www.guvd74.ru).

Respondents were asked to answer the question: "The work of the press service of which ministry, in your opinion, is the most effective?" According to the Ministry of Internal Affairs of the Russian Federation for the Chelyabinsk region, 201 people took part in the survey.

Table 3.3 - The results of the survey were as follows

The work of the press service of which ministry, in your opinion, is the most effective? The place of the Ministry of Youth Affairs, Sports and Tourism41 (20%)1 The Ministry of Civil Defense and Emergency Situations34 (17%)2 The Ministry of Internal Affairs of the Republic of Tajikistan22 (11%)3 The Ministry of Construction, Architecture and Housing and Utilities20 (10%)4Ministries of Informatization and Communications11 (5%)5Ministries of Education and Science6 (3%)6

Thus, we can conclude that the effectiveness of the press service of the Ministry of Internal Affairs of the Russian Federation in the Chelyabinsk region was assessed by respondents at a lower level compared to the activities of the press services of the Ministry of Youth Affairs, Sports and Tourism and the Ministry of Civil Defense and emergency situations. On the one hand, this is a good indicator in the top three, but on the other hand, there is something to strive for, there are some points that need to be taken into account when building work in the future for improvement.

An analysis of the problems identified as a result of the study of the organization of interaction with the public allows, as recommendations for improving PR activities, to raise the question of the need to create a full-fledged PR service in the Ministry of Internal Affairs of the Russian Federation in the Chelyabinsk region, capable of functioning effectively in the conditions of reforming the penitentiary system.

The modern structure of the information block of the Ministry of Internal Affairs of the Russian Federation, which is represented by the Department of Public Relations (UOS), consists of the following parts: the Press Center of the Ministry of Internal Affairs of Russia, the Department of Public Relations and the Strategic Planning Department. These areas of activity are clearly separated.

The main function of interaction with the media is entrusted to the UOS Department Press Center of the Ministry of Internal Affairs of Russia. We emphasize that the name "press center" not only increases the importance of the press service itself, but also emphasizes its status, since this department occupies a leading position in organizing the information activities of the press services of the internal affairs bodies of the constituent entities of the Federation. Thus, the name "Press Center" reflects the coordinating role of this unit.

The departmental specificity of the work of the Press Center of the Ministry of Internal Affairs is the need to comply with the principles of openness (in particular, the Constitution of the Russian Federation states that everyone has the right to access information), taking into account the fact that the current legislation in some cases provides for the possibility of public disclosure of some information (there are such concepts as "state secret", "official secret", "secret investigation").

Valery Gribakin, head of the Department of Internal Affairs of the Ministry of Internal Affairs of the Russian Federation, points out that “the main partners of the Press Center of the Ministry of Internal Affairs are representatives of the media and those who are involved in the formation of the information space in general (in particular, various media unions, film industry workers). The work of the press center is clearly focused on organizing interaction with the media, since other departments of the UOS are responsible for other areas of work.”

The process of interaction with the media includes the following elements:

• - assisting the media in preparing law enforcement materials;
• - preparation of own materials for placement;
• - providing official comments;
• - organization of briefings and press conferences;
• - media monitoring (the department has a group of employees who watch TV channels, newspapers, the Internet around the clock, do round-the-clock electronic monitoring);
• - media coverage of the activities of the leadership of the Ministry of Internal Affairs of the Russian Federation (including during business trips around the country) 14.

When analyzing the work of the Public Relations Department of the Ministry of Internal Affairs of the Russian Federation it must be understood that this unit is the only structure of the Ministry of Internal Affairs of the Russian Federation that has the right to act as an official representative of the department and comment on certain events on behalf of the entire institute. The presence of this unique opportunity imposes an extraordinary responsibility on employees.

At the moment, the system of press services centered in the UOS covers all departments of the Ministry. There are structures or individual employees responsible for working with the media in each department of the Ministry of Internal Affairs of the Russian Federation (in total, these are more than 20 divisions). In each division, depending on the specifics of his work, the head himself decided on the organizational form in which the division should exist, focused on the production of information and work with journalists. Valery Gribakin, head of the UOS of the Ministry of Internal Affairs of the Russian Federation, "believes that as a result of this," a very flexible logical system was built, since the number of personnel, the name of the unit in contact with the media, functional duties, in each case clearly corresponds to the set of tasks that needs to be decided."

For example, in the Department of Economic Security, which is a serious structure on an all-Russian scale, one person cannot cope, therefore a special department has been created in the DEB of the Ministry of Internal Affairs of the Russian Federation for this structure. At the same time, for example, in the Financial and Economic Department, one employee is responsible for the information block.

In the traffic police, due to its specificity, the functions of this unit are somewhat wider. A propaganda department has been created there, it includes employees responsible for interaction with the media, interaction with the public, as well as specialists whose functional duties are to promote legal culture and competent behavior on the road (work in schools, universities, labor collectives, etc. ). An analysis of the system of interaction with the media, created at the level of the central office of the Ministry of Internal Affairs of the Russian Federation, indicates the presence of such an important quality as flexibility, which in recent years has proven its effectiveness and expediency.

If we analyze the structure of the Ministry according to the “top-down” principle, then seven main departments of the Ministry of Internal Affairs of Russia for federal districts (the Main Directorate of the Ministry of Internal Affairs of the Russian Federation for federal districts), the Ministry of Internal Affairs, the Central Internal Affairs Directorate, and the Internal Affairs Directorate for the constituent entities of the Russian Federation follow with equal rights. In the Main Directorate of the Ministry of Internal Affairs of the Russian Federation for federal districts, from one to three employees are responsible for interaction with the media (the function of interaction with the public is the responsibility of another unit)

In the Ministry of Internal Affairs, the Central Internal Affairs Directorate, the Internal Affairs Directorate for the constituent entities of the Russian Federation, there are also structural units that, in terms of management, report to their leader, and in terms of information and content, the UOS of the Ministry of Internal Affairs of the Russian Federation.

Primary level these are city, district and linear departments of internal affairs bodies. Here (with the exception of million-plus cities, large cities), the structure does not provide for press services and information and public relations units, but an employee (usually an employee of a headquarters unit) who is responsible for interacting with the media is mandatory. It should be noted that the classical functions of the press service in the internal affairs bodies are performed by units called “management, department, department, information and public relations group”. The status of a subdivision (management, department, branch) depends on the subject of the Federation or the level of structure in the departmental hierarchy.

In order to better understand the functionality and specifics of the work of the press services of the internal affairs bodies, we present a standard regulation on these units in the constituent entities of the Russian Federation, which was adopted as an Appendix to the Order of the Minister of Internal Affairs No. 888 dated 12.10.2007. ) information and public relations of the Ministry of Internal Affairs, Central Internal Affairs Directorate, Internal Affairs Directorate for the constituent entity of the Russian Federation, the department (group) of information and public relations of the Internal Affairs Directorate, OVDRO is a structural unit of the Ministry of Internal Affairs, Central Internal Affairs Directorate, Internal Affairs Directorate for the constituent entity of the Russian Federation, Internal Affairs Directorate, OVDRO is created for the purpose of information support and propaganda promptly - official activities of internal affairs bodies in the media, strengthening their interaction with state authorities of the constituent entities of the Russian Federation, election commissions, public associations, religious associations, human rights organizations, citizens, as well as studying public opinion on the activities of the internal affairs department 14.

The division in its work is guided by the Constitution of the Russian Federation, generally recognized principles and norms of international law, international treaties of the Russian Federation, federal constitutional laws, federal laws, decrees and orders of the President of the Russian Federation, decrees and orders of the Government of the Russian Federation, regulatory legal acts of the Ministry of Internal Affairs of Russia, this Regulation .

The structure and staffing of the Division is approved in the prescribed manner. The work of the Unit is organized on the basis of planning, a combination of unity of command in resolving issues of performance and collegiality in their discussion, personal responsibility of each employee for the performance of their functional informing duties and individual assignments.

Main tasks:

informing citizens about the state policy in the field of ensuring law and order and public security, combating crime and the measures taken by the Department of Internal Affairs for its implementation, including by providing information to the media, excluding the provision of information representing state, official and other secrets protected by law;

organization of interaction of the police department with the media, public authorities, election commissions, public and religious associations, human rights organizations and citizens on issues of strengthening law and order, maintaining authority and forming an objective public assessment of the activities of the police department;

organizational support for the activities of the Public and Information Councils under the Ministry of Internal Affairs, the Central Internal Affairs Directorate, the Internal Affairs Directorate for the constituent entity of the Russian Federation;

study of public opinion on the activities of the regional internal affairs department independently or with the involvement of other organizations;

promotion of a professional attitude to the service of the cause of law and order and the heroism of police officers, as well as active associations of internal affairs bodies in the implementation of law enforcement activities;

organizing and ensuring the interaction of the Department of Internal Affairs with the media, including by creating a regime of business partnership and mutual trust with the media in order to objectively cover the activities of the Department of Internal Affairs in them;

informing the management about the media coverage of the activities of the Department of Internal Affairs;

media monitoring in order to identify information about the activities of the internal affairs bodies, timely forecast newsworthy occasions and threats, and respond to them 14.

develops proposals on priority areas for the development of information support and exchange relations of the Ministry of Internal Affairs, the Central Internal Affairs Directorate, the Internal Affairs Directorate for the constituent entity of the Russian Federation, the Internal Affairs Directorate, the Internal Affairs Directorate;

collects, analyzes, summarizes and disseminates information on the development of the socio-political, socio-economic, interethnic situation, interfaith relations, the situation in the field of observance of human rights in the region, their impact on the state of public order and makes proposals to the leadership of the Ministry of Internal Affairs, the Central Internal Affairs Directorate, the Internal Affairs Directorate for the subject of the Russian Federation, the Department of Internal Affairs, the Department of Internal Affairs for ensuring law and order and public safety.

expresses in the media the official position of the leadership of the Ministry of Internal Affairs, the Central Internal Affairs Directorate, the Internal Affairs Directorate for the constituent entity of the Russian Federation, the Internal Affairs Directorate, the Internal Affairs Directorate, and disseminates, on his behalf, agreed information on the fulfillment of the tasks of the Internal Affairs Directorate for the expiration of law and order and public safety, the fight against crime organizes meetings of the leadership of the Ministry of Internal Affairs, the Central Internal Affairs Directorate, the Internal Affairs Directorate for the constituent entity of the Russian Federation , Department of Internal Affairs, Department of Internal Affairs with the heads of state authorities of the constituent entities of the Russian Federation, leaders of political parties, public and religious associations, human rights organizations to develop mutually acceptable solutions in matters of strengthening the rule of law, public order and crime prevention, legal propaganda, maintaining the authority of the Department of Internal Affairs 14.

The above document is a model provision for a significant number of departments of internal affairs bodies responsible for information interaction with the media and the public. The Regulation is a clearly structured document that regulates all aspects of activity, which, of course, facilitates the work of regional divisions.

The difference between the model regulation on the management of information and public relations of the internal affairs bodies is that this document defines three main audiences for the recipients of the information project:

citizens;

employees of the internal affairs bodies, military personnel of the internal troops, veterans, family members, specialists in law enforcement;

journalistic community and public associations 14.

Above, we said that public relations work in the structure of the Ministry of Internal Affairs of Russia has been carried out for quite a long time, but it is obvious that it was at the present stage that it was possible to achieve the centralization of all efforts, build an effective internal framework for this activity and, accordingly, significant progress in information work of internal affairs bodies and communication with the population. If earlier the efforts of individual employees were not united into a single system, now by creating a single “think tank” and coordinating the work of departments, both horizontally and vertically, an effective system has been formed for broadcasting the position of the Ministry of Internal Affairs of the Russian Federation on the widest range of issues. As part of our study, we emphasize that the experience of the Public Relations Department of the Ministry of Internal Affairs of the Russian Federation can serve as a good guide in the work of the press services of various large organizations that have branches and representative offices in many subjects of the Federation.

It is also important that the UOS of the Ministry of Internal Affairs of the Russian Federation over the past 3 years has been conducting a targeted policy focused on avoiding the style of presenting information in the “criminal chronicle” format. A new goal of the UOS was the preparation of more preventive and image materials. In this regard, at the moment, the main criterion for assessing the quality of the work of the press services of the departments of the Ministry of Internal Affairs of the Russian Federation in the regions is not a quantitative, but a qualitative level of preparation of materials. In order to systematize data reflecting the state and dynamics of development of the information and propaganda work of the internal affairs bodies, reporting forms have been developed for the areas of activity of information and public relations units.

At the moment, the Ministry of Internal Affairs of Russia is not only a “supplier” of information for the media and the public, but also has its own “media resources”, the target audience of which is not only employees of internal affairs bodies, but also Russian citizens in general. In order to clearly demonstrate the variety of information products produced under the auspices of the Ministry of Internal Affairs of the Russian Federation, we list some of them - these are Internet sites, the police wave radio station (created in the mid-90s), a television studio, various printed publications: books, newspapers magazines. This work at the level of the Central Office is carried out by the “Joint Edition of the Ministry of Internal Affairs”. At the level of subjects, there are roughly similar structures, the coordination of which is carried out by public relations units. Now in the regions of Russia, departments of the Ministry of Internal Affairs produce 58 print publications, 76 television programs and 36 radio programs in various formats.

One example of how much information released on behalf of the internal affairs bodies can be in demand by the population is the Smolensk region: “The circulation of the weekly newspaper of the Internal Affairs Directorate of the Smolensk region “Channel - 02” reached 24 thousand copies, distributed not free of charge, but by subscription and in retail”37. For a correct understanding of these scales, we note that now the main socio-political newspapers of regions with average population in terms of population rarely have a circulation of more than 10,000 copies.

To understand the strategic approach of the Ministry of Internal Affairs to the implementation of information policy allows the "Concept for improving the interaction of subdivisions of the system of the Ministry of Internal Affairs of the Russian Federation with the media and public associations for 2009-2014" 61.

The priority of this document is emphasized by the fact that the concept was issued as an annex to the order of the Minister of Internal Affairs of Russia Rashid Nurgaliyev in 2009 under No. 1. Order of the Minister of Internal Affairs No. 1 of 01.01. of Internal Affairs of the Russian Federation with the Mass Media and Public Associations for 2009-2014” prescribes to continue “implementing a coordinated policy in the field of forming an objective assessment of the activities of the Ministry among citizens, improving the legal culture of society, creating a positive image of employees of internal affairs bodies and military personnel of internal affairs search for the Ministry of Internal Affairs of Russia" 61.

Note that the first such concept was adopted in 2005 and was designed for three years. The main objective of the first Concept was to recommend the Ministry of Internal Affairs in the Russian information market as one of the priority newsmakers, therefore, to achieve this goal, it was extremely important to create a large number of publications and a permanent presence in the information space. It was the conduct of such work that allowed the Ministry of Internal Affairs to create an image of the most open department. At present, when the Ministry has gained connections and authority in the journalistic community, the second stage of work on the comprehensive promotion of the MIA brand has begun, when the problems of the quality of preparing materials and working with information technologies have come to the fore.

The concept of 2009-2014 determines the vector of development of the information work of the internal affairs bodies for a period of 5 years. Such long-term planning of work with an external audience can rarely be found among authorities and administration, which emphasizes its particular importance for the Ministry of Internal Affairs of the Russian Federation.

As the main tasks that ensure the achievement of the main goal of improving the image and increasing the authority of the Ministry among the general population, the concept of the Ministry of Internal Affairs of the Russian Federation identifies and discusses in detail the following:

• - deeper and more comprehensive development of interaction between the internal affairs bodies and internal troops with the media;
• - development of interaction between internal affairs bodies and internal troops with public associations;
• - Improving the efficiency of the departmental media;
• - improvement of organizational support for interaction with the media and public associations.

It should be noted that the Concept contains about 20 pages of a detailed technological description and recommendations, with the help of which it is necessary to seek solutions to issues in the four areas listed above 14.

We emphasize that the expected results of the implementation of the Concept, as conceived by its creators, should be:

further progressive development of interaction between departments of the Ministry of Internal Affairs of the Russian Federation with the media and public associations;

increasing the confidence of citizens in the internal affairs bodies, internal troops and government institutions in general;

expansion of mutually beneficial cooperation at a new qualitative level;

formation of modern approaches and development of mechanisms for such cooperation;

growth of social activity and sense of justice of citizens;

increasing the role of public associations in promoting law enforcement and ensuring law and order, which will ultimately ensure the successful fulfillment by the internal affairs bodies and internal troops of the tasks of observing and protecting the rights and freedoms of man and citizen, strengthening law and order in the state and society.

We emphasize that this concept, like its predecessor, is not a declaration of intent, but a guide to action for departments of internal affairs bodies involved in the development of public relations. Experts emphasize that over the recent period there has been a steady increase in the number of information materials about the activities of the Ministry of Internal Affairs in the media and, most importantly, among them there are many materials of a preventive and positive nature 14.

A significant contribution to the formation of a positive process for employees of the internal affairs bodies and military personnel of the internal troops is made by the annual All-Russian competition of the Ministry of Internal Affairs of Russia "Shield and Pen"60. At this event, not only distinguished employees of information and public relations departments are awarded, but also citizen journalists who pay increased attention to the problems of protecting public order and combating crime, talk about it with the greatest objectivity and impartiality.

In the work of the competition commissions, when determining the winners in numerous nominations, considerable attention is paid to the quality and creative component of the work of journalists, original ideas and non-standard approaches to covering the work of internal affairs bodies, materials and reports that have had the greatest impact on public opinion and serve to strengthen trust between the police are welcome and society. It should be noted that the holding of such a competition at the federal and regional levels is an excellent information occasion and an event that unites all employees of this block, increases the prestige of the profession and stimulates the quality performance of their duties.

In addition, seminars-meetings of heads of press groups of internal affairs bodies of all subjects of the Federation, which are held annually in one of the regions of Russia, play a significant role in improving the professionalism of departments responsible for public relations. The format of this event is quite effective and can be used by the press services of other large interregional organizations, since in a short period (up to 3 days) you can discuss current problems, exchange views, optimize internal interaction, listen to speeches by leaders and invited experts, get acquainted with the region in which the event takes place 14.

The work of the Public Relations Department of the Ministry of Internal Affairs of the Russian Federation with the expert community, aimed at developing managerial decisions in the field of information policy, deserves special attention. This direction has been actively developed recently and has already shown its own effectiveness. For example, he actively participates in the development of the information policy of the Ministry of Internal Affairs of Russia, determining its priority goals and objectives, developing proposals for improving certain areas of information and propaganda activities and evaluating the effectiveness of their practical implementation Information Council of the Ministry of Internal Affairs of Russia 62.

In order to take into account the needs and interests of citizens more broadly, to ensure the protection of their rights and freedoms in the formation and implementation of state policy in the field of internal affairs, the Public Council under the Ministry of Internal Affairs of Russia 63 was created in the Ministry of Internal Affairs of Russia.

Also, public councils have been created under the Ministry of Internal Affairs, the Central Internal Affairs Directorate, the Internal Affairs Directorate for the constituent entities of the Russian Federation. The presence of such consultative and advisory bodies makes it possible to involve the widest public circles in solving the problems of ensuring law and order, which has a positive effect on the image of the Ministry of Internal Affairs of the Russian Federation, as it demonstrates the openness of the organization and the opportunity for a mutually beneficial constructive dialogue with everyone who is interested in this: political associations, religious organizations, public organizations, creative and professional unions, etc. How representative the public of the region will be represented in such a council directly depends on the best communication skills of the employees who are entrusted with its formation, it is they who must explain to authoritative members of the public how important their support is for the work of the internal affairs bodies. Thus, we again come to the conclusion that the implementation of any good idea from the center directly depends on the quality of local execution.

Within the framework of the Cooperation Agreement with the Russian Orthodox Church, the Ministry conducts joint activities for the spiritual and moral education of employees of the internal affairs bodies, military personnel of the internal troops and the general public of the Russian Federation, for the prevention of juvenile delinquency. In addition, joint participation with representatives of the Russian Orthodox Church in other socially significant actions and events is carried out. We emphasize that this work in most regions is carried out by information and public relations units 64.

Currently, the UOS of the Ministry of Internal Affairs of the Russian Federation, together with representatives of the spiritual administrations of Muslims, is working to overcome radicalism and extremism, especially among young people, and to prevent conflicts on interethnic grounds. In cooperation with representatives of the Jewish regional communities of Russia, measures are being taken to prevent manifestations of xenophobia and national-religious hostility.

Thus, the central office of the Ministry of Internal Affairs pays considerable attention to the development of interaction with the widest possible range of those organizations and officials that have a significant impact on the information agenda and public opinion.

In order to improve the organization of joint work of election commissions, referendum commissions and Internal Affairs Bodies to ensure guarantees for citizens to exercise their constitutional right to participate in elections and referenda held on the territory of the Russian Federation, to comply with law and order during their conduct, an agreement was concluded on interaction with the Central Election Commission Russian Federation 65.

An Agreement was signed with the Ministry of Defense of the Russian Federation on cooperation and interaction in the information sphere, within the framework of which the Ministry of Internal Affairs of Russia, together with the Zvezda TV channel of the Federal State Unitary Enterprise Unified Television and Radio System of the Armed Forces of the Russian Federation, is actively working to objectively inform the population about the activities of internal affairs bodies and units internal troops 65.

The development of cooperation with state and public organizations, of course, strengthens the authority of the Ministry of Internal Affairs. However, its main target audience, in the first place, is the main part of the Russian population, which should be addressed directly. Here, an important goal is to involve citizens in contributing to the work of the police. A significant number of crimes cannot be solved without the assistance of citizens solely by the employees of the Ministry of Internal Affairs.

A significant contribution to the process of establishing "feedback" is made by various targeted programs developed and implemented by the Ministry 14.

We list their names and focus:

• - a program of outreach work to highlight the activities of employees of the State traffic inspectorate of the Russian Federation in the field of road safety (Federal target program "Improving road safety in 2006-2012");
• - “a program of information and propaganda support for the activities of internal affairs bodies to combat corruption”;
• - “a program of information and propaganda support for the activities of the internal affairs bodies to ensure the state system for the prevention of offenses”;
• - "a program of information and propaganda work in the field of prevention of homelessness, neglect and juvenile delinquency in the Russian Federation";
• - "the program of information and propaganda work of the Ministry of Internal Affairs of Russia in the field of prevention of economic and tax crimes in the Russian Federation, as well as the creation of favorable conditions for small and medium-sized businesses";
• - "a program of information and propaganda activities on the subject of heroism, professionalism and competence of employees of the internal affairs bodies and military personnel of the internal troops of the Ministry of Internal Affairs of Russia";
• - “a program of information and propaganda initiatives of the Ministry of Internal Affairs of Russia to attract public associations of law enforcement orientation, citizens to ensure law and order”;
• - "a program of information and propaganda activities to cover issues of social security for employees of internal affairs bodies and military personnel of the internal troops of the Ministry of Internal Affairs of Russia."

Documentation of programs is represented by voluminous and detailed documents that have a similar internal structure, which is divided into the following components:

main directions of implementation.

An important factor in the implementation of these plans is the technical component of this work.

Head of UOS MIA Valery Gribakin notes that when organizing the work of press centers, the latest technologies are used, not only informational, but also related to the study of public opinion, the allocation of certain target audiences. Any form of information activity is focused on a particular audience. For example, the easiest way to contact pensioners is through the radio (available, known to everyone), for young people it is, of course, the Internet, as for the central television channels, they work for society.”

Discrimination in the presentation of information is carried out not only by target audiences, but also by seasons (for example, information about burglaries is relevant in summer, and information about street robberies is relevant in winter).

Very often, using information methods, assistance is provided to the investigation of a particular crime (photographs of criminals who are missing are posted in the media), and crime prevention is also carried out. In particular, the technologies of the most frequently committed illegal actions are disclosed so that citizens are vigilant and do not become the object of a crime 14.

In the information work of the Ministry of Internal Affairs of Russia, other modern technologies are also actively used. One of the promising projects is the development of the law enforcement portal http://www.112.ru/, which was put into operation in 200967. This portal is an information and reference system. The Ministry of Internal Affairs of the Russian Federation is responsible for the implementation of this project. Has not been developed since 2009.

This portal will contain information about wanted persons, found children, stolen antiques, stolen cars, found passports, etc. Other useful information will be advisory in nature. In addition, the portal operates the Public Reception Office (currently, the Ministry of Internal Affairs receives more than 10 thousand electronic applications per year), publishes official documents and procedures for obtaining a driver's license, weapons, etc.

This unique resource was created, first of all, for citizens in order to ensure the convenience of obtaining up-to-date information for them. After the right of electronic signature appears on the portal, it will be possible to submit documents for registration of a car, the necessary documents for obtaining a passport and international passport.

On a special map, zones serving specific units of the Ministry of Internal Affairs, up to district inspectors, will be displayed. In general, it will be a kind of "information bureau" designed to receive the services provided to citizens by the Russian law enforcement system. The appearance of this portal will not cancel the existence of official websites of ministries and departments participating in the system (12 ministries also participate in this project).

Summing up the review of the work of the press services of the internal affairs bodies, we can conclude that a clearly built information horizontal and vertical, the use of modern technologies, non-standard PR approaches - all this, together with management decisions, a system for training specialists in the field of interaction between the media and the public, made it possible ( according to irreplaceable experts) to make the Ministry of Internal Affairs of Russia one of the most open ministries and departments. This also affected the number of materials: at the end of 2014, we have more than 500,000 materials in the central and regional media about the activities of the internal affairs bodies in Russia as a whole.

480 rub. | 150 UAH | $7.5 ", MOUSEOFF, FGCOLOR, "#FFFFCC",BGCOLOR, "#393939");" onMouseOut="return nd();"> Thesis - 480 rubles, shipping 10 minutes 24 hours a day, seven days a week and holidays

Kasparova Elina Armenovna Public relations in the activities of the internal affairs bodies of Russia: on the example of the Krasnodar Territory: dissertation ... candidate of political sciences: 23.00.02 / Kasparova Elina Armenovna; [Place of protection: Kuban. state university]. - Krasnodar, 2008. - 183 p. RSL OD, 61:08-23/69

Introduction

Chapter 1

2. International and domestic experience in organizing PR activities of law enforcement agencies pp. 45-61

Chapter 2. Organization of public relations in the bodies of the Ministry of Internal Affairs of Russia С.

1. The structure and functional responsibilities of the public relations departments of the bodies of the Ministry of Internal Affairs of Russia, pp. 61-83

2. The practice of interaction between the internal affairs bodies of Russia and the public (the practice of increasing the level of trust in the internal affairs bodies) ..S. 83-97

Chapter 3

1. Public relations of the Central Internal Affairs Directorate for the Krasnodar Territory using the media pp. 98-137

2. Organization of public relations of the Central Internal Affairs Directorate for the Krasnodar Territory through personal contacts of employees of the Ministry of Internal Affairs with the population pp. 138-167

Conclusion C.168-172

List of used literature С.172-180

Introduction to work

Relevance of the research topic is determined by the fact that the effectiveness of the activities of the internal affairs bodies is an important condition for ensuring the national security of Russia, maintaining socio-political stability. At the same time, the task of improving the quality of the work of state power, set during the administrative reform, cannot be solved without the development of a dialogue between citizens and state structures, including internal affairs bodies.

Public relations are currently playing an increasingly important role in the activities of the Ministry of Internal Affairs of Russia and its subdivisions. The system of institutionalized public relations of the Central Internal Affairs Directorate for the Krasnodar Territory is the main channel of information about the state of law and order, an important tool for forming the opinion of citizens of the Russian Federation on the activities of the Department of Internal Affairs of the Territory, as well as a feedback mechanism for law enforcement officers with the population. The degree of impact of PR technologies on the public makes it possible to judge their high significance for the development and formation of political processes at the federal and, most importantly, regional levels.

The organization of public relations in the system of the Ministry of Internal Affairs of Russia is just beginning to gain stability. The system of public relations in the system of the Ministry of Internal Affairs is changing rapidly, which makes the PR of the internal affairs bodies an important object of scientific knowledge.

The relevance of the study is also dictated by some geopolitical features of the Krasnodar Territory (high ethnic mosaic, a large number of inhabitants, a significant increase in the population during the holiday season), which determine the specifics of the organization of public relations of the Main Department of Internal Affairs of this subject of the Russian Federation. Thus, the topic seems to be relevant for scientific research, both in theoretical and practical aspects.

The degree of scientific development of the problem. The results of research on the topic are presented in publications devoted to the theoretical and methodological aspects of public relations, the world experience in organizing PR in public authorities, including law enforcement structures, in the system of the Ministry of Internal Affairs of Russia. PR as a special function of management and communication is of interest to economists, social psychologists, sociologists and political scientists. As an economic phenomenon closely related to the problems of entrepreneurial initiative and marketing, it is traditionally in the subject field of the theory of organization and management and it is no coincidence that some researchers call it “communication management”. However, the scope of PR is constantly expanding, capturing the sociology of politics and social-mass communications. In preparing the dissertation, in addition to special works devoted to public relations, the works of various authors from the field of philosophy, political science, sociology, and psychology were used.

In the process of analyzing studies directly devoted to public relations, it must be taken into account that economists and sociologists, as a rule, see in PR, first of all, management activities to establish and maintain communication, mutual understanding and cooperation between an organization and its public. The interests of the organization come first. In the social PR of a socially responsible business, even with all its corporatism, there is a shift in emphasis, going beyond the narrow limits of the interests of the organization. PR support for charity programs, sponsorship, etc. changes public opinion, affects public morality, and this, in turn, gives PR a socially constructive function.

From a large group of publications working on the topic of public relations, the following works were analyzed as the most significant: Agi U., Bernayz E., Black S, Blazhnov E.A., Bovina B.G., Bozheva V.P., Bruma G ., Vibberta S, Graniga J. E., D. Doty, Voroshilova V. V., Gerasimova A. P., Gorohova V. M.,

E. Green, F. Jeffkins, S. Cutlip, V. G. Korolko, R. Crabble, F. Kitchen, J. Marston, E. Robinson, A. Senter, T. Hunt, R. Haywood, G. G. Pocheptsov. , Serov A., Tulchinsky G.P., Fraser S., Chumikov A.N., Weber M., Agrant G.A., Alekseeva T.A., Gaman-Golutvina O.V., Gatmana O.V., Gelmana V.Ya., Golosova G.V., Izard U., Easton D., Rilina M.V., Barga A.M., Afanaseva V.G., Molchanova B.Yu., Shcherbinina A.I., Rostaina B., Parsons T., Troshina N.V., Pishchulina P.N., Bunina I.M., Morozova E.V., Newsoma D., Terka D.V., Krukeberg D. These works reveal the multidimensionality PR, there are many interpretations and definitions explaining it. one

The formation of the theory of PR closely depends on the development of communication problems in general, presented in the classic works of J. Habermas, M. Castells, M. McLuhan, E. Toffler, W. Schram, J. Burton.

"Agrant G.A. On regional development and regional policy // Free thought. 1996. No. 6. P. 17-38; Agi U. et al. The most important thing in PR. St. Petersburg., 2004; Alekseeva T.A. Modern political theories. M., 2001; Afanasyev V. G. Systematicity and society. M., 1980; Black S. Public relations. What is it? M., 2002; Blazhnov E. A. Public relations. M., 1994; Bovina B. G., Myagkikh N. I., Safronova A. D. Main activities and psychological suitability for service in the system of internal affairs bodies. Reference manual. M., 1997; Bozhev V. P. Law enforcement agencies of the Russian Federation. , 1999; Bunin I.M. Russia six months before the elections: the alignment of political forces / / Politiya. 1999. No. 2; Weber M. Politics as a vocation and profession / / Selected Works. M., 1990; Voroshilov V.V. Modern press service. St. Petersburg, 2005; Vikentiev I. L. Advertising and public relations techniques: 215 examples, 10 educational tasks and 15 practical applications. St. Petersburg, 1998; Gaman-Golutvina O. V. Regional elites of modern Russia as subjects of political process / / Bulletin of Moscow State University. Series 18. Sociology and political science. 1994 No. 4; Galuzo V.I. Russian law enforcement system. M., 2000; Gutsenko K.F., Kovalev M.A. Law enforcement agencies. M., 1998; Gavra D.P. Public opinion as a social category and social institution. SPb., 1995; Galumov E.Yu. Basics of PR. M., 2004; Gorokhov V.M., Komarovsky B.C. Public relations in the public service. M., 1996; Green E. Creativity in public relations. St. Petersburg, 2003; Jeffkins F., Yadin D. Public relations. M., 2003; Doty D. Publicity and Public Relations. M., 1996; Izard U. Methods of regional analysis. M., 1966; Easton D. Categories of system analysis of politics//Anthology of world political thought. M., 1997; Ilyin M.V. Rhythms and scales of change. On the concepts of "process", "change" and "development" in political scientists non-political studies. 1993. N 2; Ilyin M.V. Chronopolitical Dimension: Beyond Everyday Life and History//Political Studies. 1996. No. 1; Barg M.A. Categories and methods of historical science. M., 1984; Cutlip S, Senter A., ​​Broom G. Public Relations. Theory and practice. M., 2000; Crable R.E., Vibbert S.L. Public Relations as Communication Management. Edina, M.N. Bellwether Press. 1986; Gaining J.E. , Hunt T. Managing Public Relations. NY Holt, Rinehart and Winston, 1984; Marston J.E. Modern Public Relations. McGraw-Hill, NY, 1979; Korolko V.G. Fundamentals of public relations. Kyiv, 2000; Kitchen F. Public relations: principles and practice. M., 2004; Morozova E.V. Regional political culture. Krasnodar, 1998; Molchanov Yu.B. The problem of time in modern science. M., 1990; Nyosom D., Turk D.V., Krukeberg D. Everything about PR. Theory and practice of public relations. M., 2001; Parsons T. The system of modern societies. M., 1997; Pocheptsov G.G. Public relations for professionals. Kyiv, 2003; Pischu-lin N.P. Political leadership and electoral process//Political studies. 1998. No. 5; Rothstein B. Political institutions: common problems//Political science: new directions. M., 1999; Serov A. Terrible secrets of PR. St. Petersburg, 2004; Tulchinsky G.L. PR firms: technology and efficiency. St. Petersburg, 2001; Troshina H.B. Image factor in the Russian electoral process. Abstract of the dissertation for the degree of candidate of political sciences. Saratov, 2001; Fraser P. Sitel Modern public relations. M., 2004; Chumpkov A.Y., Bocharov M.P. Public relations. Theory and practice. M., 2006; Shcherbinin A.I. Political world in time and space//Political research. 1997. No. 5.

There are domestic studies in which PR technologies are considered in a theoretical and methodological manner, in connection with the social sciences, for example, E. Kokhanov's monograph "Theoretical and methodological foundations of PR activities." The methodological basis for organizing further research in the field of PR is provided, in particular, by the works of Yu. Vishnevsky, E. Zaborova, B. Kapustin, L. Rubinnaya, V. Shapko, E. Shestopal.

Within the framework of this work, the type of political communication process - public relations - is analyzed. At the same time, the main means of carrying out this process is the text. Accordingly, a number of scientific works devoted to the study of the main aspects of texts should be singled out. Among them are the works of Ananiev S.E., Aleshin I.V., Anduras E.Ch., Bezgolova O.V., Blazhnov E.A., Gorcheva A.Yu., Dorozhkina Yu.N., Bikletov E.Yu. , Konatonova E.A., Masttenbrook U., Rozhkova I.M., Lasswell G., Lvova M.S., Gorokhova V.M., D.L. Wilcox, Komarovsky V.S., Ivanchenko G.V., Lisovsky S.F., Evstafieva V.A.; Moiseeva V.A., Dotsenko E.L., Zaretskoy E.N., Zeller D., Cohen B., Clapper J., Krivonosov A.D., Lippman U., Lazarfeld P., Olshansky D.V. ., Pashentseva E.Y., Morozova E.V., Misyurova D.A., Mikhalskoy A.K., Nazaretyan A.P., Naumenko T., Rastorgueva S.P., Rebu-li O., Savinova O.N. ., Smetanina S., Sopera P., Fedorova L.N., Hofland K., Cherednichenko V.A., Sharkova F., Sherkovina Yu.A., Shibutani T., Yakovleva I."

2 Ananiev SE. Formation of the image of a leader in the field of public service//Yearbook-95: Public Service of Russia. M., 1996; Aleshina I.V. Public relations for managers and marketers. M., 1997; Anduras E.Ch. Business and propaganda. M., 1996; Bezoglova O.V. Functions of "public relations" in political management//Political management: theory and practice/Under the general editorship. Z.M. Zotova. M., 1997; Blazhnov E.A. public relations. M., 1994; Vikentiev I.L. Techniques of public relations and advertising. Novosibirsk, 1995; Gorcheva A.Yu. Political management in post-Soviet Russia. M., 2003; Dorozhkin Yu.N., Bikletov E.Yu. Organization of public relations in administrative and public administration. Ufa, 1997; Konatonov E.A. Organization of public relations service: Public Relations. Rostov-n/D, 1997; Masttenbrook W. Management of conflict situations and organization development. M., 1996; Rozhkov I.M. Advertising: bar for "pros". M., 1997; Lasswell H.D. Politics: Who Gets, What, When, How - N.Y., 1970; Lasswell H.D. Kaplan A. Power and Society: A Framework for Political Inquiry. New Haven, 1982; Klapper J. The Effects of Mass Communication. N.Y., I960; Lazersfeld P., Berelson B., Gaudet. The People's Choice. How the Voters Makes up Ms Mind in a Presidential Campaign. N.Y., 1948; Lippmann W. Public Opinion. N.Y., I960; Gorokhov B.M., Komarovsky B.C. Public relations: essence, functions, trends of modern development. M., 1996; Wilcox D. L. How to create PR texts and effectively interact with the media. M., 2004; Fedotova LN Analysis of content - a sociological method of studying the means of mass communication. M., 2001; Morozova E.V. Political market and political marketing: concepts, models, technologies. M., 1999; Word in action. Internet analysis of political dis-cuss / Ed. T.N. Ushakova, N.D. Pavlova M., St. Petersburg, 2000; Ivanchenko G.V. The reality of public relations.

Features of political PR were studied by Y. Baskakova-, A. Gorba-. Cheva, T. Grinberg, I. Dzyaloshinsky, A. Dmitriev, V. Evstafiev, M. Koshelyuk, S. Lisovsky, Yu. Lyubashevsky, E. Morozova, D. Olshansky, E. Pashentsev. 3

At the same time, it is necessary to single out the authors whose works have made the greatest contribution to the study of the topic in the system of the Ministry of Internal Affairs of Russia: Shvetsova V.I., Chetverikova B.C., Khavanova A.V., Utkina E.A., Solovey Yu:P. Yu.I:, Smolensky M.B., Rusakova A., Anisimkov V.M., Bezmenova B.B., Belyaev L.I., Bovin B.G., Myagkikh N.I., Eafronov A.D. , Borisov S.E., Buldenko R.A., Dorskoy A., Dubova G.V., Kapitonova Є.С, Kolodkina L.M., "Korenev A.P., Oblonsky A.V., Pankratov V.N., Polubinsky b.w., Rosha-A.N., Solovey Yu.P., T.A. Bondarenko. 4

M., 1999; Shibutani T. Social psychology. Rostov-n/D., 1998; Rastorguev SP. The philosophy of information warfare. M., 2001; Dotsenko E.L. Psychology of manipulation. M., 1997; Zaretskaya E.N. Rhetoric: Theory and practice of verbal communication. M., 2001; Krivonosoe A.D. PR-text in the system of public communications. St. Petersburg, 2002; Lvov MS The image of the regional political elite and the real expectations of the electorate / / Political management: theory and practice / Ed. Z.M. Zotova. M., 1997; Misyurov D.A. Political symbolism: structure and functions / LZestnik of Moscow State University. Series 12. 1999, No. 1; Mikhalskaya A.K. Russian Socrates. M., 1996; Naza-retyan A.P. Aggressive crowd, mass panic, rumors. St. Petersburg, 2004; Rebulya O. Language and ideology. M., 1997; Hay- "menko T.V. Mass communication: theoretical and methodological analysis. M., 2003; Olshansky D.V. Political PR. St. Petersburg, 2003; Pashentsev E.N. Public relations: from business to politics. M., 2000 Savinova O.N. Power and the public: social aspects of interaction. Nizhny Novgorod, 1997; Smetanina S.I. Editing texts of mass communication. St. Petersburg, 2003; Soper P. Fundamentals of the art of speech. M., 1992; Cherednichenko V.A. Sociological information in election campaigns, M., 2001, Sharkov, F. I. Sources and paradigms of social communication research//Sociological research, M., 2001, No. 8, Sherkovin, Y. A. Psychological problems of mass information processes, M., 1973; Yakovlev I. Computer technologies for content analysis of the press in planning presidential election campaigns, M., 2000. J Gorcheva, A.Yu., Political management in post-Soviet Russia, M., 2003; Grinberg, T.O., Political technologies, PR and advertising, M. ., 2005; Morozova E.V. Political market and political market ng: concepts, models, technologies. M., 1999; Lisovsky S.F., Evstafiev V.A. Electoral technologies: history, theory, practice. Moscow, 2002; Olshansky D.V. Political PR. St. Petersburg, 2003; Pashentsev E.N. Public relations: from business to politics. M., 2000; Chumikov A.N. Creative technologies public relations. M, 1998. 4 Shvetsova V.I. Judiciary and law enforcement agencies in the Russian Federation. M., 1997; Chetverikov B.C., Chetverikov V.V. Fundamentals of management in the internal affairs bodies. M., 1997; Khavanov A.V. Solving corporate image problems in the context of Russian reforms (socio-political aspects). Nizhny Novgorod, 2000; Utkin E. A., Bayandaeva M. L. Management of public relations. M., 2001; Solovey Yu.P. On the question of functions in the police. Krasnoyarsk, 1998; Nightingale Yu. P. Judicial and law enforcement systems. M., 1997; Skuratov Yu.I., Semenov V.M. Law enforcement agencies of the Russian Federation. M., 1998; Smolensky M. B. Fundamentals of law. Rostov-n/D., 2002; Rusakov A. Public relations in public authorities. St. Petersburg, 2006; Anisimkov V.M. About the priority directions of development of the system of internal affairs bodies. M., 2000; Bezmenov B.B., Odabitsky D.A. Organization of press services of executive authorities. Volgograd, 2002; Belyaeva L.I. The theory of management of law enforcement activities of internal affairs bodies. M., 1999; Bovina B.G., Myagkikh II.I., Safronova A.D. The main activities and psychological fitness for service in the system of internal affairs bodies. M., 1997; Borisov SE. Professional deformation of police officers and its personal determinants. M., 1998; Buldenko K. A. Professional ethics and aesthetic culture of an employee of internal affairs bodies. Khabarovsk, 1993; Dorsky A. Legal support of public relations. St. Petersburg, 2004; Dubov G.V. The relationship of morality, culture of behavior and etiquette of an employee of the internal affairs bodies (works of the Academy of the Ministry of Internal Affairs of the USSR). M., 1990; Kapitonov S.S. The leading function of the police. M., 2002; Kolodkin L.M. The theory of management of law enforcement activities of internal affairs bodies. M., 1999; Co-

!

It should be noted that, despite the presence of a number of scientific works by authors that consider both the political science problems of public relations in general and public relations issues in the system of the Ministry of Internal Affairs in particular, the PR activities of law enforcement agencies in the Krasnodar Territory have not been studied enough. There is a need for synthesizing studies that could would become the basis for the development of practical recommendations.

Object of study are public relations in the activities of the internal affairs bodies of Russia; subject- forms of public relations in the activities of the Main Department of Internal Affairs in the Krasnodar Territory.

Purpose of the study- to identify the features of public relations in the activities of the internal affairs bodies of Russia.

Achieving this goal involves solving a number of tasks:

determine the content of PR activities;

identify common characteristics and differences between international and domestic experience in organizing PR activities of law enforcement agencies;

disclose the structure and functional responsibilities of public relations units in the bodies of the Ministry of Internal Affairs of the Russian Federation;

characterize the political aspect of interaction with the public of the internal affairs bodies of Russia;

identify the features of public relations of the Central Internal Affairs Directorate in the Krasnodar Territory, carried out using the media;

to identify the features of public relations of the Central Internal Affairs Directorate in the Krasnodar Territory on the example of personal contacts of employees of the Ministry of Internal Affairs with the population.

Reneva A.P. Fundamentals of management in the internal affairs bodies. M., 1998; Pankratov V.N. Officer communication culture. M., 1993; Polubinsky V. I. Two centuries on guard of law and order. M., 2002; Rosha A.N. Stimulation of service activities of police officers. M., 1997; Solovey Yu.P. On the issue of functions in the police Krasnoyarsk, 1998; Bondarenko T.A. Stereotype of perception of law enforcement agencies in the Far East region. 2006.

Theoretical and methodological basis of the dissertation research

is determined by its purpose and objectives, as well as the object, which is public relations in the activities of the internal affairs bodies of Russia.

G. Lasswell's modified communicative model was used as the main theoretical model of the study. 5 This model includes the following elements of the communication process: communicator, message, channel, audience, and provides an assessment of the effectiveness of this process. The model of communication, modified taking into account the achievements of modern political science, assumes the use of a two-way communication scheme as the basis for PR activities. In it, the communicator and the target audience are connected by the context of their respective target orientations, relationships and social situation. Thus, communication acts as a mutual process of exchanging signals for the purpose of informing, instructing or persuading. Here, the communicative process is determined by the relations of communicators and the socio-political context on the same understood semantic meanings.

When conducting the study, such scientific approaches as structural-functional and comparative analysis were used, as well as the following methods of working with empirical material: analysis of documents, secondary analysis of the results of sociological research.

empirical base studies are: software documents. you of federal government bodies of Russia: the Concept of administrative reform in the Russian Federation in 2006-2010; The concept of national security; regulatory documents of the Ministry of Internal Affairs of Russia (orders of the Ministry of Internal Affairs); methodological materials of the system of the Ministry of Internal Affairs (recommendations for the application of regulatory documents); materials from the websites of the Ministry of Internal Affairs of Russia and the Central Internal Affairs Directorate for the Krasnodar Territory; documents of the Public Council at the Central Internal Affairs Directorate for Krasnodar

5 Lasswell H. The Structure and Function of Communication in Society: Mass Communication. Urbana, 1949.

edge; materials of sociological research (studies of the Public Opinion Foundation).

Scientific novelty of the dissertation research is as follows:

the definition of public relations was concretized in relation to the activities of the internal affairs bodies of Russia;

the factors that determine the features of the interaction of the internal affairs bodies of Russia with the public are identified;

a comprehensive study of PR in the current professional field was carried out and its place in the system of the Ministry of Internal Affairs of Russia was determined;

an analysis was made of the specifics of coverage and presentation in the media of materials reflecting the activities of law enforcement agencies;

key areas were identified and factors contributing to the formation of a positive image of an employee of the Ministry of Internal Affairs were studied;

analyzed and characterized the mechanisms of influence on the public of the Krasnodar Territory by reflecting in the media the image of a police officer and the activities of the Central Internal Affairs Directorate in the Krasnodar Territory;

a systematic study of the organization of public relations in the structure of the Ministry of Internal Affairs of Russia and the Central Internal Affairs Directorate for the Krasnodar Territory was carried out;

The following provisions are put forward for defense:

1. The definition of public relations for use in the activities of internal affairs bodies involves the inclusion of such a characteristic as the socially significant interest of citizens of the Russian Federation. Ta-

II Thus, public relations in the activities of internal affairs bodies is a special specialized and professionally organized management function that helps to establish and maintain effective interaction between internal affairs bodies and citizens and civil society structures in order to protect the socially significant interests of citizens of the Russian Federation. The professional organization of public relations determines the deep specifics of PR technologies in various professional fields.

International experience in organizing public relations in police structures is relevant for Russia, especially in connection with the increase in the multi-ethnicity of a significant part of local communities both in developed democracies and in the Russian Federation, which is characterized by the intensification of migration processes. The level of development of public relations in law enforcement agencies in Russia is currently insufficient to solve such a strategic task as involving citizens in combating crime and increasing the effectiveness of the fight against crime. The need to develop the Russian PR campaign is determined by the fact that the task of reaching a new qualitative level in the fight against crime cannot be solved without improving the interaction between the police and the population, which implies a high level of public confidence in law enforcement agencies.

At present, the theoretical development of the problems of public relations of law enforcement agencies, despite all its relevance, is in Russia at an early stage. This state of affairs is determined by the fact that the very activity of organizing public relations in the initial period of the modern history of Russia, that is, during the 90s of the XX century, was not in demand in practice.

The activation of public relations in the system of the Ministry of Internal Affairs of Russia since 2003 is associated with the beginning of an administrative reform, which provides for increasing the effectiveness of interaction between authorities and civil society as one of the most important areas. At present, it is possible to

to state that a system of special units of information and public relations is being created in the Ministry of the Interior, including at all territorial levels. This system is at the stage of formation, solving the conceptual tasks of increasing the information openness of the police activities, organizing feedback from the population, creating a positive image of an employee of the internal affairs bodies. It should be noted the great importance and effectiveness of new forms of organization of public relations in the system of the Ministry of Internal Affairs, for example, public councils.

At present, the issue of adopting t measures to improve interaction with the public, including through the implementation of a system of measures to create a positive image of Russian police officers. In solving this problem, the divisions of information and public relations play an important role. The practice of increasing the level of public confidence in employees of internal affairs bodies should be based on the use of new forms of information submission.

Despite the variety of materials in the print media of the Krasnodar Territory devoted to the analysis of the activities of the internal affairs bodies, there are not enough materials in the press that form a positive image of a police officer based on reliable facts. Activities to improve the image of the police in the Krasnodar Territory are currently not systemic. The presence of many structured and ordered independent sources of information expands the possibilities for the mass user to obtain reliable information in a form convenient for him, creates conditions for increasing the efficiency and reliability of information support for managerial decision-making in government bodies, the effectiveness of information support for public political and social activities, as well as the formation and the impact of public opinion as the true "fourth power" in a democratic society.

The mass media can and should become an effective institution of interaction between the internal affairs bodies and the public. In on-

For the time being, the problems associated with the freedom of access to information of journalists, with the legal protection of personal secrets in the media, and the protection of civil Danin and society from false and unfair information disseminated by the media.

In the implementation of public relations, the participation of all services and divisions of the internal affairs bodies in the Krasnodar Territory is necessary. The Department of Information and Public Relations of the Main Directorate of Internal Affairs should act as a body coordinating this activity and a methodological center in the field of public relations. Currently, public relations are one of the most important areas of work for the entire Ministry of Internal Affairs, which indicates an understanding of the importance and significance of this area "of work on the formation and development of a positive image of a police officer and the entire system of internal affairs bodies as a whole.

In order to increase the effectiveness of public relations in the activities of the internal affairs bodies, large-scale information campaigns should be designed and implemented to increase the motivation of the population to assist the internal affairs bodies and support active public participation in law enforcement. The development of such campaigns should be carried out in regional information departments, taking into account the specifics of each region. Currently, such measures are being developed only in the Main Directorate of Public Relations of the Ministry of Internal Affairs of the Russian Federation, which is ineffective and does not bring proper results.

Scientific, theoretical and practical significance research is determined by its novelty and lies in the fact that the provisions set out in the dissertation allow:

to deepen theoretical concepts that reveal the technology of organizing public relations in the structure of the Ministry of Internal Affairs of Russia;

identify the specifics of the organization of public relations of the Main

Department of Internal Affairs for the Krasnodar Territory;

offer new technologies for interaction between employees of the Central Internal Affairs Directorate for the Krasnodar Territory and the public using the media and through personal contacts.

The results of the dissertation research can be used in the preparation of academic disciplines for students studying in the specialties "Political Science", "Public Relations", "State and Municipal Administration" and cadets of educational institutions of the Ministry of Internal Affairs of Russia studying in the specialty "Jurisprudence".

Approbation of the research results. On the topic of the dissertation, 7 papers were published with a total volume of 1.8 pp, including one article in a journal recommended by the Higher Attestation Commission of the Russian Federation for publication of the results of scientific research by graduate and doctoral students.

The results of the study are reflected in the reports at the following scientific conferences: at the Regional Scientific and Practical Conference "Power, Law, Tolerance" (October 7-8, 2004, Krasnodar); International Scientific and Practical Conference "Migration and Tolerance" (March 19, 2004, Krasnodar); All-Russian scientific-practical conference "Interethnic relations in Krasnodar at the present stage: prospects for sustainable development" (April 2, 2005, Krasnodar); conference "Actual problems of security in the context of a conflict situation in the south of Russia" (November 16-17, 2007, Krasnodar); Scientific-practical conference “Education. Enlightenment and civil society” (May 25-29, 2007, Sochi); International scientific-practical conference "Actual problems of social communications and public relations" (January 28-29, 2008, Krasnodar); International Scientific Conference "Human Rights and Ethnic Minorities" (March 3, 2008, Krasnodar).

Structure and scope of work. The structure of the dissertation is determined by the purpose and objectives of the study. The dissertation consists of an introduction, three chapters, including six paragraphs, a conclusion, a bibliographic list.

The concept of public relations (the English equivalent is “public relations”) has many definitions, each of which is relevant in the appropriate context, taking into account the specific subject and object of public relations. It is very difficult to derive something "average" and consider it universal, although such attempts are being made. Kalsdoe definition will be correct and justified in its own way.

Public relations have almost a century of history and an even longer prehistory. Currently, public relations as a branch of science and a type of practical activity continues to develop and evolve, but there are no clear answers to all questions related to public relations. Taking this into account, the author considers it necessary to analyze existing approaches to understanding PR and present his own vision of this branch of science and type of activity.

The first step in organizing public relations is to study the history of the issue. For what purpose? Is it time, can public relations help? How will this manifest itself? What is the origin of the question, why did it become necessary to attract PR in one way or another?

The content of PR activities is to some extent determined by the history of the formation of this scientific discipline and type of practical activity. This requires a brief digression into the history of PR. The question of the time of the emergence of PR as a special type of activity remains debatable. The term "public relations" itself appeared relatively recently, but isolated cases of such activities have been known since ancient times. From the evidence that has come down to us, one can find enough indications that already in ancient Greece and Rome considerable attention was paid to influencing public opinion. One gets the impression that already in those distant days, public relations were an organic part of the management system. The Romans expressed their attitude to public opinion in the motto "The voice of the people is the voice of God."

In more recent history, the American Revolution in the 18th century began with a group of people, among whom were: Samuel Adams, Thomas Paine, Benjamin Franklin, Alexander Hamilton and Thomas Jefferson, who influenced the public opinion of those days by written and spoken word. They published pamphlets, spoke in the press, lectured and spread revolutionary ideas with their speeches, which can be attributed to the activities of public relations.

Since the beginning of the 20th century, simultaneously with the formation of PR as a type of practical activity, the theoretical issues of studying public relations have been developed in the works of foreign scientists - W. Agha, E. Bernays, S. Black, J. Gruning, D. Doty, S. M Cutlip, G. Cameron, Y. Marlow, A. Murray, D. Newosome, F.P. Sitel, A.Kh. Senter, R. Reilly, R. Heywood. Somewhat later, domestic scientists, including E.A. Blazhnov, A.F. Veksler, E.A. Kapitonov, E.F. Kokhanov, T.Yu. Lebedev, E.F. Makarevich, V. Moiseev, I.E. Poverinov, G.G. Pocheptsov, I.M. Sinyaev, G.L. Tulchinsky, A.N. Chumikov, M.A. Shishkina, I. Yakovlev.

The Institute of Public Relations, created in the UK in February 1948, adopted one of the most general definitions of public relations activities, which has remained virtually unchanged and relevant to the present day: “Public relations activities are planned and ongoing efforts aimed at establishing and maintaining goodwill. relationship between an organization and its public”. When an American foundation undertook a comprehensive analysis of the topic in 1975, it found approximately 500 definitions of PR.8

Dr. Rex Harlow, a San Francisco veteran public relations practitioner, reviewed 472 definitions of public relations and based them on the following working definition: cooperation between the organization and its respective circle of people. It includes the resolution of various problems, provides the administration with information about public opinion and promotes a responsible attitude towards it, determines and strengthens the responsibility of management in meeting the public interest, helps the administration effectively and in advance to make changes, anticipating certain trends, and uses as its own evidence-based, reliable and ethical methods of communication.”9

The Institute of Public Relations (IPR), established in the UK in 1948, adopted the following definition: "Public relations are planned long-term efforts that are aimed at creating and stabilizing friendly relations and mutual understanding between the public and the organization." The same altruistic definition, which implies the formation of abstract collective harmony, is given by the famous English PR specialist S. Black: “Public Relations” is the art and science of achieving harmony through mutual understanding based on truth and full awareness.” ten

The structure and functional responsibilities of the public relations departments of the bodies of the Ministry of Internal Affairs of Russia

To identify the role of PR in the internal affairs bodies of the Russian Federation and the structure of public relations units;

Consider the goals and functional tasks of public relations in the system of the Ministry of Internal Affairs of Russia.

In modern Russia, the emergence of fundamentally new management processes and institutions in the sphere of politics, economics and culture has resulted in the emergence of new tasks and methods of information work, which is becoming increasingly important. According to Western experts, up to seventy percent of his time a leader in any field of activity spends on work related to communication, the area that is commonly called "public relations". Having appeared much later than abroad, today, public relations structures - Public Relations exist in the internal affairs bodies of the Russian Federation. This structure performs an important function of providing communication between law enforcement agencies and society, increasing the efficiency of law enforcement agencies. Not a single institution can exist without communication, which plays a leading role in the formation of a symbolic image, in the struggle for the rule of law in society.

At present, the theoretical development of the problems of public relations of law enforcement agencies, despite all its relevance, is at an early stage. The problems of organizing relations between the internal affairs bodies and various elements of the public begin to attract the attention of researchers from the second half of the 70s of the XX century. In the period from the mid-70s to the end of the 80s of the last century, the issues of organizing the interaction of law enforcement agencies with state authorities and public formations, collectives of workers and the population were subjected to theoretical development. In the works of O.A. Galustyan, A.P. Kizlyk, K. F. Gutsenko, M. A. Kovaleva54 studied issues of working with these categories of the public. In the works of M.Yu. Gutman, A. M. Nazarenko, the problem of interaction with the media was considered. At the same time, interaction with these elements of the public was considered mainly in terms of the possibility and necessity of their involvement in solving a number of tasks facing the internal affairs bodies, such as the prevention of offenses and crimes, the protection of public order and the fight against drunkenness and alcoholism. In the 90s of the XX century, the focus of research expanded somewhat, it began to include private problems of the functioning of public relations as an organizational and managerial activity aimed at building relationships of trust, mutual understanding and cooperation between law enforcement agencies and the population, the most elaborate of which was the problem of studying public relations. opinions using the data obtained in the management of internal affairs bodies. If in previous works law enforcement agencies and their activities were considered more from a legal point of view, and PR activities were only one of the areas in the work of law enforcement agencies, then G.G. Pocheptsov’s books consider law enforcement agencies as a sphere of PR activities.55 problems of organizing relations between the internal affairs bodies with the population, public associations, religious organizations and the media, as well as the formation of the image of law enforcement officers. However, with the undoubted significance of the studies of these authors for the development of the theory of public relations, they could not reflect a holistic picture of the inclusion of law enforcement agencies in the process of social interaction through the implementation of this type of activity. The studies were carried out mainly within the framework of management theory, jurisprudence, social psychology and were devoted to individual issues of organizing specific areas of public relations, which made it possible to form only a mosaic representation of public relations of the internal affairs bodies. Certain steps towards solving this theoretical problem have been made in recent years.

The subject of relations between the internal affairs bodies and the public and the formation of a positive image was considered by A.G. Mikhailov, Yu.V. Romanov.56 Their studies are devoted to the formation of a coherent theoretical structure that reflects the entire multifaceted essence of public relations of internal grandfathers.

In the works of foreign authors S. Cutlip, S. Black, public relations are considered as an integral part of the normal functioning of law enforcement agencies, as a way of communication between the public and these structures.

Public relations of the Central Internal Affairs Directorate for the Krasnodar Territory using the media

The author considers it relevant to study public relations of the Central Internal Affairs Directorate in the Krasnodar Territory using the media to cover the activities of the internal affairs bodies in the press in order to form a positive image of a police officer in society based on reliable facts.

A lot is written about the police today, willingly and in a variety of ways, which is inevitable in a democracy. The activities of law enforcement agencies still remain in the focus of attention of the country's leadership, the public, and the media. And this is understandable, because their employees are at the forefront of the struggle for the safety and dignity of people, preventing and suppressing crime, protecting public order. Considering publications on the work of the internal affairs bodies in the print media of the region, we classify them in the following areas: criminal chronicle, articles on the disclosure of socially significant crimes, such as crimes against a person, materials related to the work of the BEP, drugs, coverage of special operations ("Whirlwind ”, “Anti-terror”, “Putin”, “Harvest”, “Resort”, etc.), high-profile crimes, including those that were committed outside the Krasnodar Territory, events carried out by the Central Internal Affairs Directorate for the Krasnodar Territory (briefings, press conferences, sports events, preventive materials, including interviews with the heads of services and departments of the Central Internal Affairs Directorate, critical articles). We can state the need to activate the Central Internal Affairs Directorate in creating informational occasions related to the daily activities of its units. Currently, from the media, residents of the Krasnodar Territory and the city of Krasnodar are learning more and more not only about the detention of a dangerous criminal or the suppression of the activities of an organized gangster group, but also about the processes that take place in the internal affairs bodies, shortcomings, and problems to be solved. In newspaper and magazine materials, radio and television reports, one can find a lot of reliable information about the real results of law enforcement work, about those whose service "at first glance seems not to be visible." Behind all this is the work of specific people. Today, journalists in uniform - this is what the press service of the Krasnodar Internal Affairs Directorate is called - prepare special radio and television programs, newspaper pages on law enforcement topics, where citizens are provided with first-hand information. In recent years, public opinion has been considered one of the main criteria for evaluating the activities of internal affairs bodies. The mass media play an important role in shaping the attitude of citizens towards the police.

In order to correctly characterize the contribution of the press service to the fulfillment of the tasks facing the internal affairs bodies, one should go back ten years. Then the authority of the police in society fell to a very low level. Transient political changes, a sharp decrease in funding for the law enforcement system, the material stratification of the population and other factors led to a sharp increase in crime, intensified negative trends in the police itself, which naturally affected the attitude of the population towards it. The composition of the personnel has also seriously changed, service in law enforcement agencies has lost its attractiveness for the majority of young people, the system of recruitment, in which labor collectives have been sent to their best representatives, has practically disintegrated.

Today the situation has changed for the better, and with it the attitude of the population towards people in police uniforms. First of all, the population evaluates the specific results of operational and service activities; real successes of the internal affairs bodies in ensuring the safety of citizens are visible. But it is quite difficult to objectively assess the effectiveness of measures taken by the state to protect the rights and freedoms of citizens, the contribution of a particular service, specific employees, without having complete information that is regularly conveyed to newspaper readers, radio listeners, TV viewers by information service employees.

PR activity today exists in all structures of state power: legislative, executive and judicial, it is dynamically developing in the internal affairs bodies.

It should start with the fact that work in the field of public relations in the internal affairs bodies is quite specific. This lies in the fact that they are designed to reflect the interests of all citizens, creating in public opinion the identity of the interests of the Ministry of Internal Affairs and society. Public relations in the Internal Affairs Bodies has a fairly large amount of work, this is due to a significant range of target audiences. A large target audience of an organization brings benefits and challenges. The advantages are that a large target audience implies a wide range of interests and a huge social base. And the disadvantage is the weak involvement of society in the activities of organs.

The active work of the departments of public relations in the Ministry of Internal Affairs began relatively recently, because. previously believed that this is not an obligatory part in the work of the organ of internal affairs.

The author of the book “Public Relations in Government Bodies”, A.A. Makarov speaks about this situation as follows: “At the same time, the issues of the image of a particular state structure, although significant, are not as pronounced, not as important as in commercial structures, because their image does not depend on their creation, development, liquidation. The same can be said about the Interior Ministry. Despite this or that negative attitude to their reputation, the population does not have the opportunity to ignore them, and is doomed to use their services, even if the quality of these services does not inspire confidence. And how many citizens would use the services of a commercial structure in which they would not have confidence? The answer, I think, is obvious. [Makarov]

In connection with the above, it should be noted that, despite the fact that public relations in law enforcement agencies are rapidly developing, due to the late introduction of this industry into departments, the structure of the press service of the Ministry of Internal Affairs has not yet been fully formed. This fact proves the absence of clear norms for interaction with other law enforcement agencies, for example, with the press services of the prosecutor's office, the court, the investigative committee, which are also part of the Ministry of Internal Affairs, but have their own press services. And the current situation has a negative impact on the efficiency of all departments of the internal affairs bodies. Due to the fact that the potential of public relations today is not used to the full, it is impossible to solve many problems that face the Ministry of Internal Affairs of Russia.

And the most important thing is that until recently the Ministry of Internal Affairs of Russia was mainly engaged in information policy, rather than thinking about the image, and this is the main problem.

Today, the main task of public relations in law enforcement agencies is the transparency of police actions, actions should be clear to the public, thanks to which support will be received.

In order for the activities of any organization to be close and understandable to the public, it is necessary to concentrate the work on the corresponding principles. Many specialists, including Bondarenko T.A. highlights the following:

The principle of openness. The openness of bodies is an integral part of their work. Public relations are primarily a conductor between public authorities and society. Depending on how open the organization is, one can determine the degree of transparency of its activities. The principle of openness is an indicator of public confidence in the work of the Ministry of Internal Affairs.

The principle of legality. Public relations in government bodies are obliged to comply with this principle of legality, providing the necessary information in the manner prescribed by law and ensuring access to it. For example, public relations in government agencies must respect the rights of a journalist, as defined in the federal law "On the Mass Media", and must not interfere with the legitimate activities of journalists in accordance with Art. 164 of the Criminal Code of the Russian Federation. It must be clearly understood that journalistic activity essentially includes the interests of society in obtaining information, including about the authorities.

The principle of efficiency. The principle of efficiency reveals the need for timely informing the society about the activities of the internal affairs bodies. Necessary for this principle is efficiency in reporting information on especially important situations (conflicts, socially significant events, etc.). Silence of information does not correspond to this principle, because this can cause conflict moods in society and undermine the image of the organization.

The principle of constructiveness. The information should be complete and varied, using all kinds of communication channels - formal and informal, including the media, electronic channels, the virtual space of the Internet, advertising technologies, meetings with the public, etc.

The principle of system. The work of the internal affairs bodies should be purposeful and based on feedback information, taking into account the relevant sociological research. Systematic nature of sociological research allows us to analyze the state of public opinion on topical issues of public administration. The principle of consistency helps to focus on the main points in the activities of the organization.

The work of any body, including the Ministry of Internal Affairs, must be based on the principle of mutual respect. Its essence lies in the fact that the relationship must be trusting, respectful, equal, because it is a reliable relationship between higher positions and the public relations department that can lead to the creation of a strong organization and a positive image of the organization.

Having studied a large amount of literature, the following goals of the PR service of the Ministry of Internal Affairs of Russia can be distinguished:

• - ensuring openness, transparency and openness in work with the public;
• - ensuring communications with citizens, their associations;
• - formation of a positive image of the organization among the public;
• - conveying important information to the public

To achieve these goals, representatives of the public relations department of the Ministry of Internal Affairs must perform a certain number of functions. The key function is to find contacts and expand them with organizations and citizens of the country. The constant study of public opinion about the organization is the main thing in the activities of any organization, because after learning the opinion of the public, they can adjust their work by eliminating shortcomings. A constant review of the press, its content - analysis allows you to determine the situation that is developing around the organization and prevent possible problems in a timely manner.

Taking into account the specifics of the functioning of power structures and special services, work with the internal audience of these structures is no less important task. Moreover, for a number of reasons of an objective and subjective nature, the system of restraining norms and ethical principles in the army and navy began to give serious failures. (Studopedia)