Types of relationships in a team: how to build an ideal interaction of the parties. Relationships in the work team: three types of unpleasant colleagues What can provoke colleagues into conflicts

03.08.2021

Do you want to be taken seriously and given the opportunity to move up the career ladder? Hard work alone is not enough if you work in a team. We will talk about important details that need to be paid attention to in our material.

We often hear about successful "garage companies" that were created literally from scratch. But even such enterprises were created not by the forces of one person, but by a small team of like-minded people. What can we say about large offices, where everyone and everyone is discussed in the "smoking room" and where even the smallest features of behavior become material for gossip.

Everyone wants to be himself, but at work he is forced to create his own image from scratch and deviate from the usual behavior. In a sense, this is a necessary evil, and any employee who is counting on career growth has to put up with it.

But if you follow fairly simple rules, you can achieve your dreams without changing your own behavior patterns beyond recognition. Moreover, you yourself will enjoy the fruitful communication with the team. Scientists at Harvard University have concluded that constructive conversation can stimulate the same areas of the brain as good food or sex. In other words, properly built communication is both pleasure and success. What should be done?

1. Don't try to please everyone

There is rivalry in any team, and every employee is constantly drawn into one behind-the-scenes conversation, then into another. Form your own opinion and do not agree with everyone in a row, so as not to offend the interlocutor. In any case, someone will be unhappy with you. Choose allies from those people who want the best for the company, for themselves, and for you. Don't create enemies on purpose, but don't loosen your tongue either. Be polite, but defend your point of view. Then even those who hate you will reckon with you and will be afraid to cross your path.

2. Talk about yourself and let colleagues talk about themselves

A good conversation is the story of two interlocutors about their experiences and ideas. Bad conversation is a discussion of someone else behind his back. We are not talking about good and evil as such, but about those conversations that will help or hinder to build relationships with colleagues. Give preference to more personal communication, where each interlocutor has the right to tell about his beloved. In such a conversation, people exchange information that is more important to themselves personally and form friendships. In addition, you can learn a lot or transfer useful knowledge to a colleague. This will benefit the entire team and increase your credibility.

3. Say hello

Do you like sneaking your way to your workspace unnoticed? Concerned about hygiene and do not want to shake hands? Get this nonsense out of your head. If you're squeamish, use wet wipes. But in no case do not avoid greetings. The people around you should remember your existence and know that they exist for you. Handshake - a separate art. Be sure to make eye contact and tilt your head slightly to show your respect. Do not squeeze the hand of a colleague, but if the initiative belongs to the other side, then you will strain your hand in response: this way you will demonstrate confidence and strength, although in general a handshake is not a competition.

4. Democracy is better than blind subordination

In a democratic society, everyone has the right to vote. This also applies to the workforce. This doesn't mean you have to argue endlessly with your boss. However, if you agree with the authorities in everything, they will not listen to you, because there are no valuable comments from you. If an idea comes up and you are one hundred percent sure of it, try to voice it and do not demand anything in return. So you remind that the fate of the team is not indifferent to you. If a colleague has made or made a mistake and you can help, do not go to the authorities, but try to negotiate among yourselves. Such a step will also contribute to the formation of friendly ties. If your opinion was not heeded and the common cause was under threat, feel free to tell your superiors about the problem.

5. Keep an eye on your appearance

Working in the most democratic office in the world? Does everyone dress the way they want? This does not mean that style and neatness do not play any role here. The human eye evaluates the appearance and creates the first impression of a person in just 100 milliseconds. Don't go to the office like a parade, but always clean your shoes, cut your nails, comb your hair, take a shower, and pay attention to proper posture. Even the most brilliant person can lose career prospects if colleagues and superiors are unpleasant to be around him.

6. Avoid closed postures

When talking to someone, try to be as open as possible. A straight back, straightened shoulders and free hands speak of your confidence and honesty. Moreover, an open posture even affects the hormonal background, allowing you to feel more confident in yourself. If the interlocutor "closes" from you, do not follow his example, demonstrate openness, and with a high degree of probability he will begin to behave according to the mirror principle. As a result, communication will be more productive, and the atmosphere will be friendly.

7. Know your field best and show curiosity

Look at the most famous top managers and other business people. Tim Cook, Marissa Mayer, Warren Buffett, Jack Ma and other stars are ready for any questions, because they follow the news in the relevant sectors of the economy every day and prepare arguments in advance, thinking about which side to expect a blow from. At the same time, the interests of successful careerists are not limited only to their industry. They are well erudite, pay attention to the most important news of science, sports, economy, culture. Ideally, you should be able to reason reasonably on almost any topic, and in your industry you should have comprehensive knowledge. Sometimes one ridiculous thing you said will be enough to permanently deprive you of prospects in a particular team.

8. Tell interesting stories

We have already said that communication should be as personalized as possible and even intimate in some sense. Of course, you don’t need to talk about your sex life at every step, but even during a public speech or a conversation with high authorities, you should try to create an atmosphere of trusting communication. Did you remember a story that can become an allegory and allow you to draw attention to an important idea? Be sure to start with this story. Not every time you will guess what exactly the listener wants to hear, and not every time a case interesting to you will be interesting to others, but the speech will be brighter in any case. It is very important that the story fits into the general outline of the conversation and is witty.

9. Be a speaker, watch intonation and diction

A person working in a team needs to learn oratory. You must be able to argue and present arguments. In situations where you need to demonstrate calmness and confidence, phrases should not be confused, and the voice should not break. Even the best ideas themselves, voiced too chaotically, will be left without attention. This is another proof of the benefits of teamwork. It is communication with colleagues and constant rivalry that will teach you how to be a speaker. As a result, you will be proud of yourself, winning in disputes. If you do not communicate with people, the skill is lost and any oratorical challenge, even the most insignificant one, will make you doubt your own rightness. All public and, in general, all successful people, to one degree or another, master the art of a speaker.

10. Don't whine or be afraid to work hard

In any company, one of the favorite topics of conversation is a hard life. It is hard to work, there is little money, you have to get up early, you can’t get enough sleep, the children get sick, the bosses are tyrants, and so on. These stories will go on anyway. But the less you talk about how hard life is for you personally, the better. Even about the most difficult situations, talk with a smile, or at least without whining. After all, if work and life are a burden to you, what good are you? Our entire existence is, in a sense, meaningless, pardon the pun. Why keep reminding yourself and others about boring and unpleasant things that have nothing to do with moving forward? Positive thinking, determination, diligence - all these qualities can cause envy. But it's better to be envious, but not considered dull ... The idea of a successful person as a moneybag who has achieved everything and now rests on his laurels is erroneous. Read about how hard any of the billionaires who have risen from the bottom of society work. Us with all our whining to them as to the stars.

An important component of successful work activity are healthy relationships in the team. Conflicts or hidden hostility significantly affect the overall efficiency of workers. The team at work is not chosen, so you need to learn how to behave correctly.

If you present yourself correctly, conflict situations will be much less.

Teamwork gives good results if each person strives to contribute to the common cause. Mutual understanding and mutual assistance also play an important role.

Role division

In any team there is a division not only by position, but also by the role that a person performs when working together. In order to take your place in the team, you need to decide on this very role.

There are three levels.

A “workhorse” is a person who has good knowledge in a certain topic and is able to communicate with colleagues at work. He can carry out tasks and assignments, and is also a consultant when it comes to the practical side of the issue.
Innovator - has an out-of-the-box thinking and creative approach to completing tasks. Most of the ideas belong to this category of employees.
A leader is able to assemble a team into a single whole, as well as distribute responsibilities between people. Such a person inspires work and controls the fulfillment of all requirements.

The largest category is "workhorses". This does not mean that these people are dumber or worse, they just know how to carry out assignments well, which is what they do. The main thing is to find your calling and occupy a niche that would suit the level of knowledge, skills and abilities.

Good leaders are hard to find. Ideally, this is not the person who reaps the fruits of the work of the whole group, but directs and organizes the activity. For a true leader, there is no “I”, there is only “we”.

Behavior in a team

Every company has its own rules

For those who work in a team, it is important to follow the rules of conduct in a team. The main thing is to remain neutral. Sometimes it is quite difficult, because you have to communicate with different people. There is no need to divide employees into good and bad. And even more so to do it publicly or tell someone about your thoughts on this matter.

Gossip is the root of many conflicts at work. You don't have to distribute them. If there is no confidence in the information, then it is better not to respond to it at all.

For beginners who have not yet delved into the specifics of the work, it is better for the first time to refrain from evaluative statements. This is negatively perceived by the "old-timers". It is recommended to listen more than speak, and fix for yourself the basic rules that are established in this team.

Modesty can play into the hands of building harmonious relationships in a team, but it should not be abused. You need to learn how to say “no” to requests from colleagues to do work that is not part of their duties. Excessive kindness can be used.

Also, don't interfere with other people's work. You can only give advice if the person himself asked for it. The initiative is punishable, that is, it can be taken with hostility.

Team rules may vary. In order to understand what unspoken rules apply, it takes some time just to observe the behavior of people at work.

Problems in the team

Conflict situations reduce the efficiency of the workflow

Conflicts may arise between employees in a team, which result in hidden or overt aggression. This greatly complicates the work and reduces efficiency.

Quite often, there is one or more people in the team who are always dissatisfied with everything. They throw out their negativity on others and sabotage the work of the entire team. Constant squabbles and scandals make the atmosphere very tense. You can solve this problem by having a serious conversation or setting strict rules about behavior at work.

Another equally common problem is a hostile attitude towards new people. The whole team turns against the newcomer. This behavior is difficult to eradicate, but proper prioritization can help. This should be done by a leader or a person in a leadership position.

Depending on the specifics of the work, the team may be divided according to gender or age. This state of affairs also disrupts the harmonious relationships in the team and harms the work process.

team building

Team games promote team building

There is one feature in the psychology of relationships between colleagues: almost every team can be united. Many large firms have a psychologist on staff who deals with these issues. If the company does not have a specialist in this field on its balance sheet, then you can try to establish relationships on your own.

Exercises aimed at improving team relationships and rallying people are called team building.

They have the following goals:

creating a sense of unity;
training in methods of effective interaction and proper prioritization of work;
psychologically unload workers;
strengthen the authority of the authorities.

Most often, team building events take place in an informal setting where people can feel more relaxed and confident. The activity takes place in a game format. The most common example is various sports competitions. Active physical activity develops team spirit faster.

In addition to sports team building, it also happens:

psychological - passing the test and talking with a psychologist;
creative - joint creation of decor objects, cooking, drawing, etc.;
costumed - themed parties, a day of the same color (everyone comes to work dressed in things of a certain color).

Choose a team building event based on the needs and characteristics of the contingent. An inexperienced person in these matters can not only not get a positive result, but also harm relationships in the team.

How to join a new team

The most difficult thing is for new people in the team. At first, they are always treated with caution, do not trust important projects, and generally question their professional suitability. Such a negative attitude is not at all the norm. With a favorable atmosphere in the team, the newcomer is helped to get used to the new place, introduce him to the course of the company.

Don't expect a warm welcome when it comes to your first day at a new job.

The first impression leaves a lasting impression on people. Therefore, you need to properly prepare for this event.

Every team has an unspoken set of rules. But there are also universal ones.

Nobody likes upstarts. Do not boast of your knowledge, financial situation, acquaintances and other similar things.
You need to start building relationships with colleagues from day one. It is better to be friendly and smile back at people. You should not create an image of a loner or a too serious person.
No need to complain or express your dissatisfaction about the work of the company. It is unlikely that people who have been working here for years will like it.

You can bring colleagues a symbolic treat for tea. You should not organize a feast in honor of your employment, as this can be misinterpreted.

Conclusion

Working in a team is not an easy task. It is quite rare to find such teams where all activities are as coordinated as possible. This can be achieved through many years of hard work to unite the team.

If the work environment is too aggressive, and no means help to fix it, then it would be reasonable to think about finding another job. There is no need to expose yourself to additional stressors.

If you notice scenarios from this list in the team, then it’s better to take action right away. Otherwise, seemingly harmless jokes result in problems for your career. You will be thanked later.

How can you tell if your relationship with a co-worker or supervisor has become strained? You may just feel something is wrong or notice more obvious things, like a missed project deadline or missed promotion.

Instead of being nervous and panicking, wondering what is happening, you need to take drastic measures and read the negative signals in order to correct the situation before it deteriorates completely.

Here are six scenarios and tips on how to proceed in each case.

1. You found out that colleagues are hiding secrets from you.

Whether you uncovered a conspiracy against yourself or not, the problem is that there are secrets in the company at all.

Opacity and closedness undermine the productivity of the workplace. Relationships cannot be trusted and develop when they are entangled in secrets.

Colleagues may feel vulnerable sharing information and insights, but it is this that creates the trust and emotional connections that inspire and motivate the team.

If you find that something is being kept from you, there is no point in feeling betrayed. Approach your colleagues and ask them to tell you everything.

2. You find that a colleague is not telling the truth or is outright lying.

Relationships are not good when there is dishonesty in them. Where you find yourself being lied to, there can be no ground for trust. This can undermine all future relationships with colleagues. You will doubt that they are doing their part on an upcoming project or that your boss will keep his promises.

If you find that someone at work is lying to you, do not let this infection spread. Instead, directly ask why he is lying. This way you can heal relationships and build the trust you need to work together in the future.

3. Colleagues pull the blanket over themselves, and it hurts you.

Most likely in your life there was such an experience when those with whom you worked did everything for themselves and only what they wanted. For example, they asked you for help on a project, you helped, but in return they did not receive anything, not even a “thank you”.

Over time, resentment against such a person becomes stronger, the team is loosened, projects fail. Make it clear that any help is possible only on a win-win basis. A team can be truly successful if it overcomes this selfish dynamic.

4. You realize you can't be yourself.

In a work team, there is often a situation where each member is expected to share a common opinion.

No one feels comfortable realizing that they can no longer directly express opinions or ideas for which they can be insulted, denied promotion or even fired, just because they do not share a common line.

If this is your case, do not be afraid of such a development. In any case, you need to continue to make efforts, proving your uniqueness and great value for the organization. The rest will follow, and your honesty may even be rewarded.

5. Communication with colleagues is mostly negative.

If you notice that the majority of your conversations, emails, and other communications with colleagues are negative, judgmental, and lack constructive advice or encouragement at all, this is a sign of an unhealthy relationship, especially if you continue to allow others to communicate with you in this manner.

Such communication is not effective and can only demotivate. You need to take immediate action and either say outright that you don't communicate in this manner, or react to everything in an extremely positive way. The principle of "kill them with your kindness" really works, and you can extinguish negativity in this way.

6. You don't feel valued.

Because so many of us build our self-esteem around our work accomplishments, it's easy to feel worthless when you work long hours and don't get credit.

Talk to your boss about your achievements and note that you need a reward and recognition. Your employer will know that you are a valuable asset and that he may lose talent if he does not change his behavior.

Pay attention to these signs and keep making efforts to improve your working relationship. Your efforts will not allow the situation to heat up and with your help the organization will fulfill its goals and objectives.

Irina Silacheva - Internet project manager (Based on Fastcompany materials)

06/22/2016 at 17:52

In the article you will learn:

Psychology at work and relationships in the team

Greetings, my beloved readers! Today we will talk about such an insidious topic as psychology of relationships in a team at work. Why insidious? Everyone at least once faced pressure from colleagues, banal gossip behind their backs, even outright set-ups in front of the authorities, calling into question our professional qualities. Well, did it happen? How to avoid these troubles, improve damaged relationships with the team and even turn them in a direction that is beneficial for you, I will tell you about this in detail now.

Childhood, childhood, where did you go ...

Do you remember yourself in kindergarten, at school, at the institute? Here in the working environment, the same processes, but more conscious and a little more complicated. I did not in vain turn to your experience. The concept of the collective is inseparable from the individual, social relations. Children's games, communication between boys and girls in the classroom, institute were the future model of your work. The human qualities and skills that you have grown up with are not baggage, but equipment with which you equip a place in the multidimensional social web of relationships. Unfortunately, in a team it is not always easy as it seems. Now everything is grown-up.

People with different characters, temperaments, self-esteem levels, motivations come to work: grumblers, envious people, advisers, gossips, teachers and others; a beginner needs to be able to pour into this bouquet.

If you have been working for your boss for more than a day, you want to urgently change something in your relations with colleagues, let's figure out what role is assigned to you, your colleagues in this disgrace, we will choose a behavior strategy, only in this way will you move the established relationship off the ground. But first things first!

First day: fatal success!

Before I get into how-tos, imagine that a new employee has come into your office. What are your reactions? Certainly different. Interest, alertness, curiosity, distrust, indifference, but absolutely everyone will begin to identify a newcomer on the subject of "friend or foe", this happens unconsciously and naturally, watch yourself. How to behave in order to pass this test? It is important to win over on the first day of work, and the motto of the week will be: "Accuracy in everything!". Starting from appearance, ending with statements, actions and expressed emotions.

We are so different and yet we are together

In fact, conflicts among the staff are quite common, the roles are known, as they say, "everything is the same in the arena." Consider the causes of problems, based on possible relationship types:

"Evil" or "grunt". There are such ladies in any organization, unfriendly, dissatisfied, easily irritated. Your reaction is a source of new irritation. Therefore, your main weapon is calm and methodical, stay neutral
envious employees gossip more often than others, allow fun-cynical discussions behind the back of your regular blouse or love stories, up to the depreciation of your professional duties, emphasizing any oversight or mistake. The reasons are clear: a mixture of envy, boredom and even jealousy. Do not allow gossip, less often flaunt your achievements and successes, spare their feelings. And God forbid you flirt with a male colleague at work, especially if he is the only man in the team!
Rigid employees are conservatives to the core. Unable to change work style or point of view. It is useless to argue, argue something with them, do not try, communicate with instructions, adhere to general rules.
advisers- this type of people loves to teach, give recommendations on how and what you should do better. There is no harm from them, but importunity can cause a minimum of yawning, a maximum of a quarrel. In this case, take the initiative yourself, ask for help, you will emphasize the importance of this employee, support his self-esteem and thereby reduce the need to “be needed”.
Your pedantic Your colleagues can find fault for any reason, looking for a petty inaccuracy, but on the other hand, if the workflow allows, you can share the responsibilities by giving them the most tedious and routine work that requires attention to detail.
"Artists". Surely you have met people of a demonstrative type. Very energetic, emotional, they come to work for attention. Therefore, you can be drawn into a scandal just to be in the center of events. Give the artist attention, compliments, in return you will get a good ally.

These are not the only types, there are many. But what if colleagues seem to be good, but the relationship still does not stick together and irritations and skirmishes periodically flare up? Here you have to pay attention on yourself loved ones and think about whether we ourselves are the cause and source of our own problems? And in this case, changing the team will not help the cause, you will find yourself in the same situations over and over again. Let's talk straight.

What can provoke colleagues to conflicts

Lack of sociability, sullenness, unwillingness to respond to requests. This does not mean that you should be allowed to sit on your neck. But be friendly, help out colleagues when they really need it.
Complaining to superiors about colleagues. It is better to resolve controversial situations among themselves, finding compromises.
If you are in a bad mood, your boss yelled at you, things didn’t work out, don't take it out on colleagues! There are many ways to deal with stress: hobbies, auto-training, meditation techniques, your favorite music and much more.
Don't think that your opinion is the most important. Often straightforwardness is confused with banal bad manners. hold back, only speak when it really matters.
Friendship at work. You may not notice how this will interfere with the workflow and colleagues. Frequent smoke breaks, long lunches, endless conversations will not please the boss either.
Fear of overworking, if this is a common task, all the more rush work.
Do not take something without asking from the table of colleagues.
Constant comparison with his former work, especially not in favor of the current one.
Unfortunate, inappropriate and redundant curious questions. For example, what kind of salary is paid to whom, who is in what relationship, etc.
Loud conversations on personal topics, loud phone music, a strong smell of perfume, a conversation with colleagues in raised tones. Agree that these moments can piss you off and those around you.

A friend of mine complained that she had to look for other vacancies. As it turned out, a whole department organized a persecution against her. In relational psychology, this phenomenon is called mobbing when all on one. The reason for the mobbing was workaholism my friend, which was perceived by the department as a desire to please the boss and stand out from the rest. It was possible to solve the problem by identifying the main instigator of the bullying and discussing the situation directly with him. If, on the contrary, you are too lazy to do something, then read about how to deal with laziness.

Relationships in the men's team: set priorities

The rules of conduct in the men's team deserve a separate discussion. Men are also different, and in such teams it can be oh, how difficult it is, most often it is a struggle for survival!

So, whatever one may say, there is only one recipe: respect each other, adhere to the norms of behavior, give a firm rebuff to the aggressors and strive to improve relations, because we are all, by and large, the same and we all want to come to the best work in the best team. If you are still looking for a better job, then pay attention to the course about 78 Profitable Internet Jobs . We all know that soon virtual work will take a huge place in people's lives. So there are you and the computer on good terms and looking for more interesting work, then the possibility work at home might be just right for you.

Relationships with difficult colleagues at work can spoil the pleasure of your favorite profession. However, in any case, one has to deal with people, the nature of relations with which leaves much to be desired. How to behave in this situation without aggravating the conflict?

The nature of relations in the work team

In a work team, a warm and friendly atmosphere is of great importance, since a person has to spend a lot of time at work every day.

And it would be just wonderful if there were only nice, friendly and polite people around him. However, this dream often does not come true. In real life, a person is often surrounded by such people from whom you want to keep your distance. And the most difficult thing is the need to go to work and communicate with some colleagues, overcoming oneself, because rumors, lies, nitpicking, and sometimes personal insults are very annoying.

A lot of time passes in communication with relatives, friends and employees at work. But if a person didn’t like the conversation with a relative or friend in some way, you can simply stop it. It is much more difficult with colleagues, because at work no one will be interested in whether he likes to communicate with an employee who, for example, constantly complains about everything and everyone. Or with a colleague who always lies. Or with an arrogant aggressor who speaks only in a commanding voice. But no matter how unpleasant your work colleagues are, you will have to build relationships with them.

Probably, many had to work with people for whom complaints are the main pleasure in life. This, probably, could be reconciled if the development of relations with such a person did not affect the psychological state of the interlocutor, worsening his mood.

Psychologists recommend not to accumulate negative emotions in yourself, which can lead to neurosis or depression. For this reason, everyone has the right to complain about naughty children, an evil boss, unfaithful spouses, or the size of their hips. However, someone clearly abuses this. He always has a lot of complaints about the world around him - low wages, stale buns in the buffet, bad weather outside, and so on.

Being in the same room with such people for a long time is very difficult, so by the end of the working day, a person has the feeling that he worked all day as a loader, although in reality he did not do any physical work. The development of relations with a pessimistic colleague leads to the fact that at some time the person himself becomes gloomy and nervous, and nothing remains of the past cheerfulness. But if you tell the whiner directly that his complaints are tired of the order, there will be a risk of getting the enemy. We must try to neutralize it in a different, more democratic way. Once again, when the sufferer begins his plaintive monologue, you need to ask how he is going to solve his problems? Most likely, this will silence him, because the psychology of a whiner is not to look for a solution to a problem, but to attract the attention of others with his complaints.

The next type of unpleasant colleague is the aggressor. Such a person is sure that the best defense is an attack. He criticizes more than compliments, accuses and demands more than asks, believing that shouting and insults is the easiest way to achieve what he wants. Many are lost when faced with such open manifestations of aggression. Sometimes it happens that even when the victim is right, another rude shout causes a desire to shut up and submit. The aggressor understands this very well and enjoys his power.

It is desirable, to the extent possible, to limit relations with such personnel as much as possible, but this is not always possible in the workplace. Therefore, the best nature of the relationship in this situation is a calm defense. Only self-control and a sense of humor can defeat an aggressive colleague. In such a situation, he is lost, realizing that no aggressive attacks and rudeness could unbalance his opponent.

Probably, there are people in more than one work team who are ready to lie in order to advance in their careers. And they absolutely do not care how many other people's lives they cripple on their way. A liar is a very dangerous pest. From childhood, the child is taught that the secret always becomes clear. But in real life, it turns out that the sole right to the truth is given to the one who ran to the boss first and told him his personal version of the incident.

For this reason, if it turned out to catch an employee in a lie, then you need to be careful with him in the future. The main rule will help protect yourself from a liar: "do not say too much." No word about personal life, no criticism of management or other employees, because all these conversations can be used against a person who trusts a liar. All professional agreements must be documented on paper or in electronic correspondence. And, on top of everything else, it does not hurt to build good relations with the rest of the members of the work team and enlist their support in case of liar slander.

An effective method called visualization will help to correct the situation and build new relationships after a conflict situation. Human thoughts are material, which means that the power of human imagination has the ability to move a negative situation towards a positive one. First of all, you need to calm down and relax, and then mentally look for good qualities in the character of the offender. This is unlikely to be easy, given that at this moment the level of negativity towards the opponent just rolls over, but it’s still worth trying. And over time, the conflict situation will be forgotten and, perhaps, the development of relations with this employee will reach a new, better level.

Some delve into all the subtleties of the inner life of the work team to such an extent, taking to heart all the events taking place there, that this harms their personal interests and even career growth. How should you behave if the desire to express all your claims to the employee is very great? The psychologist in this case advises to calm down and look at the situation from the position of an outside observer. Acting in this role and discarding emotions, you can control the situation without giving your opponent a reason for aggression. Many start a conflict in order to bring the interlocutor out of balance and in this way achieve their goal. Balance, calmness, decency and a sober look will destroy all the intentions of the aggressor and disarm him.

Relationships are a real art, and their main secret is sincerity and honesty. Showing real interest and respect for people, you can create a favorable and friendly nature of relations in the work team. And do not forget that the most important tool in resolving conflicts is politeness.